Patient Services Manager Jobs in Virginia

Overview

Responsible for integration of the nursing process to include, coordination/management of patient care and the organizing, planning, directing, and evaluating of Services provided with a core focus on Facility and associated departments. Provides leadership, direction and mentorship/support to the staffing needs for the designated specialty area(s). As a Clinical Expert, ensures the provision of clinically competent services by validating staff competency in the provision of a comprehensive range of services/care in accordance with standards of excellence, age-specific and cultural sensitivity established by Riverside Health System and facility goals and strategic plans. Performs other duties as assigned.

What you will do

• Strives for highest quality patient and resident care and satisfaction by allowing patients and other customers to guide services. Utilizes reports and data from surveys, incident reports, variances, and benchmarks to improve services. Demonstrates professional, collaborative, and positive interpersonal relations dealing with internal and external customers. Regularly practices service excellence and serves as a role model to others.
• Timely and appropriate follow up on occurrence reports and patient complaints (discussion with appropriate team members and submits information to Risk Management as needed). Completes Rcare documents in a timely manner.
• Engages in PI activities to include focus groups, PI teams, task forces, and quality improvement initiatives. Conducts scheduled face to face, periodic patient surveys.
• Coaches, mentors, and develops employees to ensure high employee morale and professional atmosphere. Provides ongoing constructive feedback and evaluation through department and facility rounding, employee meetings, and responding to teachable moments. Ensures quality of health assessment services. Provides Nursing support in the Admissions department. Ensures that nursing care is appropriately documented and follow through occurs. Identified issues are resolved in a timely manner.
• Communicates department and RHS goals to team members and employees to include communication trackers.
• Ensures compliance with all state, federal and accrediting body criteria for participation, licensure and accreditation.
• Maintains positive physician relationships and assures integration in decision-making. Shares the results of the nursing audit report on a regular basis with the Medical Director in an attempt to improve quality care.
• Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement for self and employees.
• Completes and submits all required reports within specified time frames. Completes established goals and objectives.
• Develops, implements and analyzes productivity standards to enhance efficiency and effectiveness in department. Manages staffing of units on a daily basis as well as planning for long term coverage. Able to flex time in order to help needs of unit if unplanned coverage shortages occur. Works with Supervisors and Staffing Assistant to ensure hospital coverage is maintained 24/7. Responsible for Supervision and Nursing coverage if unable to fill or emergencies arise.

Qualifications

Education

• Bachelors Degree, Nursing (Required)

Experience

• 1 year RN Experience (Required)
• 1 year Supervisory experience (Preferred)

Skills and Abilities

• Ability to plan, review, supervise, and inspect the work of others.
• Proficient in computer applications to perform job duties.
• Ability to perform nursing assessments and patient triage.
• Strong organizational and interpersonal skills.

Licenses and Certifications

• Registered Nurse (RN) - Virginia Department of Health Professions (VDHP) or licensed in a compact state Upon Hire (Required)
• Specialty Nursing Certification (e.g., CMSRN, CCRN, etc.) Upon Hire (Preferred)