Sales Operations Specialist Jobs in Montana

Job Summary

Hoplite Industries is seeking a Security Operations Center (SOC) Manager to lead and continue to develop our Security Operations Center. This role is responsible for managing SOC personnel, overseeing daily security monitoring operations, ensuring high-quality alert triage and incident escalation, supporting customer reporting, and maintaining operational readiness across managed security services.

The SOC Manager will supervise SOC Team Leads and Analysts, enforce documentation and escalation standards, support incident coordination, and work with technical and compliance teams to ensure SOC services meet customer, contractual, and regulatory expectations.

The ideal candidate has hands-on SOC experience, practical leadership experience, strong knowledge of SIEM/SOAR and Microsoft security tooling, and the ability to manage security operations in professional, customer-facing, and compliance-driven environments.

Responsibilities

• Manage daily SOC operations, including alert triage, investigation queues, escalation procedures, and case closure quality.
• Supervise SOC Team Leads and Analyst personnel.
• Maintain 24/7/365 shift coverage, workload balance, and operational readiness.
• Ensure Analysts follow approved investigation, escalation, documentation, and evidence preservation procedures.
• Review SOC cases for quality, accuracy, completeness, and professionalism.
• Support incident response coordination and customer-facing incident communications.
• Prepare or review recurring SOC reports for customers and internal leadership.
• Coordinate with detection engineering, infrastructure, firewall, endpoint, cloud, and compliance teams.
• Support SOC tooling, detection workflow improvement, and alert tuning feedback.
• Track Analyst training, certification, readiness, and performance expectations.
• Support compliance and audit evidence collection for regulated customer environments.
• Maintain and improve SOC runbooks, escalation guides, and operational procedures.
• Lead lessons-learned reviews after significant incidents.
• Promote a culture of accountability, accuracy, confidentiality, and continuous improvement.

Required Qualifications

• 5 or more years of cybersecurity experience.
• 3 or more years of SOC, incident response, security monitoring, or threat detection experience.
• 1 or more years of team leadership, shift lead, supervisory, or management experience.
• Experience managing or coordinating security alert triage and escalation workflows.
• Strong understanding of SIEM/SOAR platforms and SOC case management.
• Experience with Microsoft Sentinel, Microsoft Defender, Entra ID, Azure security tooling, or comparable platforms.
• Strong understanding of incident response, evidence handling, and security documentation practices.
• Experience reviewing analyst work and improving investigation quality.
• Strong written and verbal communication skills.
• Ability to communicate security findings to technical teams, leadership, and customers.
• Ability to handle sensitive customer data and security incidents with professionalism and discretion.
• Ability to complete enhanced background screening.

Preferred Qualifications

• Experience in an MSP, MSSP, enterprise SOC, government contractor, or regulated customer environment.
• Experience supporting CMMC, NIST SP 800-171, FedRAMP, GCC High, Azure Government, DFARS, or similar compliance environments.
• Experience with Hoplite AND SIEM/SOAR or comparable SIEM/SOAR platforms.
• Experience with detection engineering, threat intelligence, or incident response program development.
• Experience managing multi-shift or extended-hours SOC operations.
• Experience preparing customer-facing security reports.
• Experience participating in audits, tabletop exercises, or incident postmortems.
• Security certifications such as Security+, CySA+, SC-200, AZ-500, GCIH, CISSP, CISM, or equivalent.

Required Skills

• SOC operations management.
• Security incident coordination.
• Alert triage and escalation oversight.
• Analyst coaching and performance management.
• SIEM/SOAR workflow understanding.
• Microsoft Cloud security understanding.
• Customer communication.
• Technical documentation.
• Compliance-aware security operations.
• Evidence preservation.
• Process improvement.
• Professional judgment under pressure.

Working Conditions

• May require participation in after-hours escalation or major incident coordination.
• May require access to sensitive customer systems, logs, alerts, incident records, and security documentation.
• May require support for customers with regulated data or compliance obligations.
• Must follow company security, confidentiality, acceptable use, change control, incident response, and customer data handling policies.

Join us to be at the forefront of cybersecurity defense! Your leadership will safeguard critical information assets while fostering a resilient IT environment that adapts to evolving threats. We are committed to supporting your professional growth through ongoing training in government information & network security standards while empowering you to make a tangible impact in protecting our digital landscape.

Pay: $62,901.52 - $75,752.38 per year

Work Location: In person