Sales Operations Specialist Jobs in Florida

Requisition No: 883078

Agency: Department of Health

Working Title: OPS HUMAN SERVICES PROGRAM SPECIALIST - 64964528

Pay Plan: Temp

Position Number: 64964528

Salary: $21 to $22/Hour

Posting Closing Date: 09/12/2026

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Open Competitive Opportunity

Your Specific Responsibilities:
This position provides case management to people infected and affected by HIV/AIDS within the two-county area of Volusia and Flagler Counties (Area 12). This position provides case management activities through office or field visits according to the guidelines established by the Florida Department of Health Bureau of Communicable Diseases HIV/AIDS Section and the Area 12 HIV/AIDS Program Office. This position reports to the Senior Human Service Program Specialist-SES (64067641). Specific duties are as follows:

Completes comprehensive Needs Assessments of individuals presenting themselves for assistance through the agency. Develops individualized care plans to address identified needs. Responsible for the implementation and oversight of care plans. Ensures Ryan White services are consistently used as the payer of last resort. Updates all required information regarding payer source eligibility on his/her clients in the FL RW Portal, CAREWare and HMS Databases within three business days. Completes and maintains accurate documentation of all client-specific activities. Case notes, scanned documents and all required information on clients are entered in the FL RW Portal and CAREWare database three business days. Promptly links clients to appropriate agencies for services and activities required to assist the client in achieving the goals and objectives identified in their care plan. Facilitates linkage and re-engagement activities for clients who appear to be out of care. Authorizes for transportation for clients to receive medical services and other social aid services (including provision of food vouchers) as needed. Educates clients concerning HIV, its transmission and complications, HIV risk reduction, insurance and entitlements. Advocates for clients and assists with navigation, referrals and enrollment.

Completes Acuity Assessments including the following areas:
Basic needs (i.e., financial, nutrition); Co-morbidities; Dental; Family planning. Health insurance/medical care coverage; HIV disease state; Housing/living arrangements. Mental health; Risk behaviors; Self-sufficiency (i.e., activities of daily living, literacy. Substance use; Transportation; Treatment adherence Clients are contacted based on their acuity level and monitored accordingly. Acuity Level – Reassess acuity annually unless client situation changes or if service requests become frequent. Recommended minimum contact (phone or face-to-face) every six months.

Miscellaneous Activities:
Attends and participates in general staff meetings, staff development, such as team/staff meetings and in-service/continuing education.

Attends computer skills training classes as needed.

Performs related duties as necessary including public health services during disaster.

Maintains timely submission of EARs and timesheets.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:
Skilled at verbal communication, telephone etiquette, and use of DOH-Volusia telephones

Ability to provide guidance and assistance to clients, coworkers, and community partners

Ability to maintain confidential patient information meeting all HIPAA protocols

Qualifications:
Minimum -

Must be willing to physically come in the office to perform the duties & responsibilities of the positions

Must have current authorization to work in the United States without employer sponsorship

Must have experience working with individuals either newly diagnosed or living with HIV/AIDS

Preferred -

Knowledge of State of Florida Ryan White comprehensive case management guidelines

Skilled in use of CAREWare and the Health Management System (HMS)

Ability to maintain effective working relationships with others

Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:
To be the Healthiest State in the Nation.

Values:
I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:
1845 Holsonback Drive, Daytona Beach 32117

The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)
And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:
DAYTONA BEACH, FL, US, 32117

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Nearest Major Market: Daytona Beach