Sales Support Specialist Jobs in Michigan

Customer Order Processing & Sales Support Specialist

Full-Time | Professional Office | Chemical Distribution

Salary: $42,000–$44,400 Annually | Paid Twice Monthly

About the Position

We are an established chemical distribution company seeking an experienced, dependable, and highly detail-oriented professional to join our small office team.

Our four-person office supports approximately $13–14 million in annual sales. We operate in a busy, fast-paced environment where accuracy, organization, communication, and teamwork are essential.

The primary responsibility of this position is processing customer purchase orders and providing exceptional service to our business customers.

Because we are a small team, we are looking for someone who is flexible, resourceful, and willing to assist with a variety of responsibilities as business needs change.

This is a hands-on position for someone who enjoys staying busy, takes ownership of their work, and understands the importance of getting the details right.

Primary Responsibilities

Order Processing & Customer Support

• Accurately enter, process, and maintain customer purchase orders.
• Communicate professionally with business customers by phone and email.
• Coordinate with multiple warehouses across several states to ensure timely order fulfillment and shipping.
• Work closely with in-office and out-of-state sales representatives.
• Follow up on orders, customer requests, and shipping issues to ensure timely resolution.
• Maintain accurate customer and order records.

Shipping & Logistics Coordination

• Obtain and maintain freight carrier quotes.
• Coordinate LTL and full truckload shipments.
• Work with warehouses, suppliers, and freight carriers regarding shipping schedules and deliveries.
• Handle and maintain documentation including Certificates of Analysis (COAs), Safety Data Sheets (SDS), and HAZMAT-related paperwork.
• Coordinate product sample requests with multiple suppliers.

General Office & Team Support

• Answer incoming calls and respond to customer inquiries.
• Maintain filing and documentation for multiple departments.
• Assist with general administrative tasks and office operations.
• Help maintain office supplies, perform occasional errands, and assist with general office upkeep.
• Provide support wherever needed to keep daily operations running smoothly.

Required Qualifications

• Minimum 2 years of professional office experience involving customer purchase order processing, order management, inside sales support, or related B2B administrative responsibilities.
• Experience communicating with business customers and managing orders from entry through fulfillment.
• Strong computer proficiency, including Microsoft Outlook, Word, Excel, and Adobe Acrobat.
• Excellent written and verbal communication skills.
• Strong math, spelling, organizational, and problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to prioritize multiple responsibilities and work efficiently under pressure.
• Excellent attendance, punctuality, and dependability.
• Ability to work independently and as part of a close-knit team.
• Flexibility to adjust to changing priorities and assist with tasks outside primary responsibilities.

Preferred Experience

• Chemical distribution, industrial distribution, manufacturing, or wholesale distribution.
• Order entry and customer account coordination.
• Freight coordination, LTL/TL shipments, or warehouse communications.
• Familiarity with COAs, SDS, or HAZMAT documentation.

The Right Fit for Our Office

We are a small, busy team where everyone contributes to the success of the business.

The right candidate will be someone who:

• Takes initiative and follows through without constant supervision.
• Understands that accuracy and attention to detail are critical.
• Can comfortably switch between tasks as priorities change.
• Is willing to help coworkers and take on responsibilities beyond their primary duties.
• Remains organized and professional when the office gets busy.
• Values stability, teamwork, and being a dependable part of a small company.

Please note: This is not a retail customer service position. We are specifically seeking candidates with professional office experience in purchase order processing, B2B customer support, order management, or related administrative operations. Retail or hospitality experience alone does not satisfy the required qualifications.

Compensation & Schedule

• Annual Salary: $42,000–$44,400, depending on relevant experience.
• Pay Schedule: Semi-monthly (15th and 30th).
• Position: Full-time, office-based.
• Hours: Monday–Friday, 9:00 AM–5:00 PM.
• Lunch: 30 minutes.
• Introductory Period: 90 days.

We are looking for a dependable, detail-oriented individual interested in becoming a valued, long-term member of our team.

Pay: $42,000.00 - $44,400.00 per year

Benefits:

• 401(k) 3% Match
• Health insurance
• Paid time off

Application Question(s):

• How many years of experience do you have processing customer purchase orders in a professional office environment?
• Have you personally entered customer purchase orders and coordinated their shipment with warehouses or freight carriers?
• Do you have experience working with COAs, SDS documentation, HAZMAT, shipping paperwork or LTL/TL freight?

Work Location: In person