Service Coordinator Jobs in New Hampshire

BODE, Inc. is a turnkey distributor of material-handling systems and dock and door solutions. Since 1975, we have provided design, layout, sales, installation, and service throughout New England from our headquarters in Londonderry, New Hampshire.

BODE is a close-knit team that works hard, enjoys what we do, and celebrates employee success. We offer recognition bonuses and two company outings each year. We seek people who want to learn, build their skills, and grow with the company, and we promote from within whenever possible.

We offer health and dental insurance, including vision coverage, plus company-paid life and disability insurance beginning on the first day of employment. Employees also receive generous paid time off, fixed, and floating paid holidays, and flexible work hours. After one year, employees receive an additional 40 hours of paid time off, a paid birthday off, and eligibility to participate in the BODE retirement plan. Our 4.5-day workweek consists of nine-hour days Monday through Thursday and a four-hour Friday.

Summary: The Service Coordinator works within our scheduling department providing excellent customer service for our clients and accurate service work order creation and repair tracking.

Job Responsibilities:

· Field incoming service calls and emails, gather and document important service call details, and enter accurately in our scheduling software

· Generate accurate sales orders and purchase orders for parts, supplies, and service billing

· Respond to and coordinate incoming service requests, including phone and email inquiries, parts requests, service quotes, and follow-up activities.

· Prioritize daily goals and objectives for the service team and scheduling efforts, discuss scope and coordination with Bode Service Technicians, communicate results and coordinate with clients

· Communicate effectively with multiple departments, including regular daily conversations with field technicians

· Maintain accurate records and documentation while ensuring service-related tasks and follow-ups are completed in a timely manner.

· Review and investigate parts requests, work with vendors to quote service repairs, preventative maintenance and/or return trip estimates

· Provide support for Scheduling and Operations Dept., assisting with administrative functions

· Help maintain a constant fluctuating schedule for our NH and MA Service Technicians

· Facilitate delivery and pickup of lift equipment, as needed

· Assist with assigning job tasks, manipulate and update jobs via the system scheduler

Requirements:

· Strong verbal and written communication skills

· Highly organized, detail oriented, and comfortable with multi-tasking in a fast-paced environment

· Highly motivated, an overall sense of urgency to get the job done, and an eagerness and willingness to learn

· Comfortable following a process/workflow with multiple steps

· Cognitive thinker and decision-making ability

· Previous experience with work order management and accurate data entry

· Scheduling and coordinating or dispatching service

· Comfortable speaking on the phone with various customers, suppliers and Bode technicians

· General understanding of how parts and equipment operate

· Previous experience working with industry trades preferred

· Proficient with Microsoft Office, including Outlook, Word, and Excel

· Experience with NetSuite ERP System preferred

Equal Opportunity Policy

BODE, Inc. and Insperity are equal opportunity employers. Employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, citizenship, pregnancy or related medical conditions, disability, age, military, or veteran status, marital or partnership status, gender, genetic information, sexual orientation, or any other status protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment.

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• work order management and data entry: 1 year (Required)

Work Location: In person