Service Supervisor Jobs in Minnesota
Service Supervisor jobs in Minnesota are concentrated in the Twin Cities metro, Rochester, and Duluth, where demand runs from front-line team leads through multi-site operations managers across healthcare, retail, and field services. Major employers with deep Minnesota roots, including Mayo Clinic, Target Corporation, and Xcel Energy, consistently hire service supervisors across customer operations, facilities, and technical support functions. Fleet and facilities management, healthcare support services, and customer experience operations are among the most active specialties in the state right now. Find a role that fits below and apply directly.
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Showing 5 of 20+ Service Supervisor jobs
Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products, deploy, and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we have helped our customers connect over 100 million things and growing.
Remote but would like Hopkins, MN area.
Position
The Customer Service Supervisor oversees the day-to-day operations of the Customer Operations team, with a focus on managing complex transactions related to subscriptions and renewals. This role is responsible for streamlining processes to enhance efficiency and scalability, ensuring that both customers and Customer Operations Representatives (CORs) have the tools and information needed to resolve issues effectively and make sound decisions. The supervisor is dedicated to achieving high levels of customer satisfaction by handling escalated customer complaints, resolving issues promptly, and escalating to management when necessary. Additionally, this position emphasizes team leadership, performance monitoring, and fostering a positive, collaborative work environment to deliver consistent and satisfactory service outcomes.
What You Will Do
- Lead and Support Customer Service Representatives: Supervise a team of representatives responsible for managing customer inquiries, including SaaS-related questions, responding to emails, processing subscription-based orders, and addressing customer concerns with professionalism and accuracy.
- Achieve and Maintain Service Levels: Monitor and ensure team performance meets or exceeds defined service level agreements (SLAs), including response times, order accuracy, and customer satisfaction, with a focus on the unique needs of SaaS order processing and subscription management.
- Manage and Develop Employees: Oversee scheduling, timekeeping, and attendance for staff, while providing regular coaching, training, and performance evaluations to drive individual and team success in a SaaS-driven customer service environment.
- Streamline SaaS Order Entry and Email Processes: Identify and implement improvements to workflows related to email response and SaaS order entry, focusing on automation and process optimization to enhance efficiency and scalability.
- Handle Escalations and Resolve Issues: Act as the point of contact for escalated customer issues, particularly for complex SaaS subscription or billing inquiries, working to resolve concerns quickly and effectively while maintaining a positive customer experience.
- Track and Report Key Metrics: Analyze team performance data, including SaaS order processing times, subscription management accuracy, and email response rates, to identify trends and recommend strategies for continuous improvement.
- Foster a Positive Team Environment: Cultivate an inclusive and supportive work environment by addressing team challenges, recognizing achievements, and promoting open communication, ensuring the team is equipped to manage the unique demands of SaaS customer service.
Who You Are and What You Bring:
Required:
- 5 years+ of Customer Service Experience (not just call center)
- Proactive Problem Solver: Demonstrates the ability to identify challenges and implement solutions independently, minimizing disruption to the team and customers.
- Process Improvement Champion: Proven track record of enhancing at least five systematic processes to improve team efficiency, streamline workflows, or reduce manual tasks, ultimately making direct reports' jobs easier.
- NetSuite Expertise: Extensive experience with NetSuite or similar ERP systems, including optimizing features to simplify processes, scale operations, and reduce redundancies for the team, ideally with SaaS experience.
- Team-Centered Innovator: Proactively identifies opportunities to minimize repetitive work for direct reports through automation, resource reallocation, or refined workflows.
- Collaborative Team Player: Builds strong relationships across departments, fostering open communication and teamwork to ensure processes and improvements align with broader organizational goals.
- Effective Communicator: Clearly articulates improvements, expectations, and strategic plans to the team and stakeholders, ensuring alignment and engagement.
- Empowering Leader: Creates an environment where team members feel supported and equipped with tools, resources, and streamlined processes to excel in their roles.
- Reliable and Accountable: Delivers consistent results, meeting deadlines for process changes and holding the team to high standards of accountability and performance.
- Adaptable and Resilient: Excels in dynamic environments, adapting strategies to manage change while maintaining team productivity and morale.
- Customer-Focused: Deeply understands customer needs and ensures process improvements enhance the overall customer experience, aligning with service excellence goals.
Desired:
NetSuite other ERP System SuperUser experience is highly desired.
Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $61,500 – $96,500. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products, deploy, and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we have helped our customers connect over 100 million things and growing.
Remote but would like Hopkins, MN area.
Position
The Customer Service Supervisor oversees the day-to-day operations of the Customer Operations team, with a focus on managing complex transactions related to subscriptions and renewals. This role is responsible for streamlining processes to enhance efficiency and scalability, ensuring that both customers and Customer Operations Representatives (CORs) have the tools and information needed to resolve issues effectively and make sound decisions. The supervisor is dedicated to achieving high levels of customer satisfaction by handling escalated customer complaints, resolving issues promptly, and escalating to management when necessary. Additionally, this position emphasizes team leadership, performance monitoring, and fostering a positive, collaborative work environment to deliver consistent and satisfactory service outcomes.
What You Will Do
- Lead and Support Customer Service Representatives: Supervise a team of representatives responsible for managing customer inquiries, including SaaS-related questions, responding to emails, processing subscription-based orders, and addressing customer concerns with professionalism and accuracy.
- Achieve and Maintain Service Levels: Monitor and ensure team performance meets or exceeds defined service level agreements (SLAs), including response times, order accuracy, and customer satisfaction, with a focus on the unique needs of SaaS order processing and subscription management.
- Manage and Develop Employees: Oversee scheduling, timekeeping, and attendance for staff, while providing regular coaching, training, and performance evaluations to drive individual and team success in a SaaS-driven customer service environment.
- Streamline SaaS Order Entry and Email Processes: Identify and implement improvements to workflows related to email response and SaaS order entry, focusing on automation and process optimization to enhance efficiency and scalability.
- Handle Escalations and Resolve Issues: Act as the point of contact for escalated customer issues, particularly for complex SaaS subscription or billing inquiries, working to resolve concerns quickly and effectively while maintaining a positive customer experience.
- Track and Report Key Metrics: Analyze team performance data, including SaaS order processing times, subscription management accuracy, and email response rates, to identify trends and recommend strategies for continuous improvement.
- Foster a Positive Team Environment: Cultivate an inclusive and supportive work environment by addressing team challenges, recognizing achievements, and promoting open communication, ensuring the team is equipped to manage the unique demands of SaaS customer service.
Who You Are and What You Bring:
Required:
- 5 years+ of Customer Service Experience (not just call center)
- Proactive Problem Solver: Demonstrates the ability to identify challenges and implement solutions independently, minimizing disruption to the team and customers.
- Process Improvement Champion: Proven track record of enhancing at least five systematic processes to improve team efficiency, streamline workflows, or reduce manual tasks, ultimately making direct reports' jobs easier.
- NetSuite Expertise: Extensive experience with NetSuite or similar ERP systems, including optimizing features to simplify processes, scale operations, and reduce redundancies for the team, ideally with SaaS experience.
- Team-Centered Innovator: Proactively identifies opportunities to minimize repetitive work for direct reports through automation, resource reallocation, or refined workflows.
- Collaborative Team Player: Builds strong relationships across departments, fostering open communication and teamwork to ensure processes and improvements align with broader organizational goals.
- Effective Communicator: Clearly articulates improvements, expectations, and strategic plans to the team and stakeholders, ensuring alignment and engagement.
- Empowering Leader: Creates an environment where team members feel supported and equipped with tools, resources, and streamlined processes to excel in their roles.
- Reliable and Accountable: Delivers consistent results, meeting deadlines for process changes and holding the team to high standards of accountability and performance.
- Adaptable and Resilient: Excels in dynamic environments, adapting strategies to manage change while maintaining team productivity and morale.
- Customer-Focused: Deeply understands customer needs and ensures process improvements enhance the overall customer experience, aligning with service excellence goals.
Desired:
NetSuite other ERP System SuperUser experience is highly desired.
Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $61,500 – $96,500. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 20 Service Supervisor Jobs in Minnesota
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Find Service Supervisor JobsService Supervisor Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Service Supervisor Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Transportation & Logistics
What Minnesota Employers Look For
The qualifications that appear most often in service supervisor jobs across Minnesota.
- Two or more years of supervisory or team lead experience in a service environment
- Demonstrated ability to manage scheduling, performance reviews, and staff development
- Experience with service management software or CRM platforms used in Minnesota operations
- High school diploma required with an associate or bachelor's degree preferred by most employers
- Strong knowledge of OSHA safety standards and workplace compliance requirements
- Proven ability to coordinate cross-functional teams in fast-paced Minnesota service settings
Service Supervisor Jobs in Minnesota: Frequently Asked Questions
How do you become a service supervisor in Minnesota?
Most service supervisor roles in Minnesota do not require a state-issued license, but the path typically starts with front-line experience in your target industry followed by a team lead or shift supervisor role. Employers in healthcare and utilities often expect familiarity with industry-specific compliance standards. An associate or bachelor's degree in business, operations management, or a related field strengthens your candidacy, and Minnesota community colleges like Hennepin Technical College offer relevant workforce programs.
Which companies hire service supervisors in Minnesota?
Employers hiring service supervisors in Minnesota right now include Whole Foods Market, Unifi, and UNWSP, based on current listings on Migrate Mate as of November 2026. Minnesota's concentration of healthcare systems, retail headquarters, and utility providers means openings appear across a broad range of service disciplines year-round.
Which Minnesota cities have the most service supervisor jobs?
The cities with the most service supervisor openings in Minnesota are Duluth, Brainerd, and Minnetonka. The Twin Cities metro drives the majority of postings thanks to its dense cluster of corporate headquarters, healthcare systems, and distribution operations, while Rochester's concentration around Mayo Clinic and IBM sustains consistent demand for supervisors in technical and patient-support services.
Are there remote service supervisor jobs in Minnesota?
Yes, but they're limited. About 33% of service supervisor openings tied to Minnesota are remote or hybrid as of November 2026, reflecting the hands-on nature of most supervisory roles in this field. The positions most likely to offer remote or hybrid flexibility are those focused on customer experience management, dispatch coordination, or back-office service operations rather than direct team supervision on a physical site.
How can I get hired as a service supervisor in Minnesota with little or no experience?
The most realistic entry path is moving into a senior associate, team lead, or shift coordinator role at a large Minnesota employer and building supervisory experience from there. Target Corporation, Fairview Health Services, and Xcel Energy all promote from within and run formal leadership development programs. A relevant certification, such as a Certified Customer Service Professional credential, or demonstrated success managing a small project or shift can substitute for formal supervisory titles when applying to first-time supervisor postings.
Where can I find and apply to service supervisor jobs in Minnesota?
You can find and apply to service supervisor jobs in Minnesota on Migrate Mate, which lists current Minnesota openings updated in real time. Search the available roles, find the ones that match your experience and preferred location, and apply directly to the employer through the listing.
See All 20 Service Supervisor Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find Service Supervisor Jobs