Customer Success Operations Jobs in Minnesota
Customer Success Operations jobs in Minnesota are concentrated in the technology, financial services, and healthcare sectors, with openings at every level from coordinator to senior operations manager. Minneapolis and Saint Paul anchor the market, with additional hiring in Rochester and Bloomington, where employers like UnitedHealth Group, Medtronic, and Salesforce's regional offices maintain established customer success teams. The most in-demand specialties are CRM administration, customer journey analytics, and onboarding program management. Find a role that fits below and apply directly.
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Showing 5 of 24+ Customer Success Operations jobs
Work Schedule
Standard Office Hours (40/wk)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.
Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
Travel: Ability to travel to customer locations up to 25%; includes overnight travel
Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is....
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard Office Hours (40/wk)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.
Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
Travel: Ability to travel to customer locations up to 25%; includes overnight travel
Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is....
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
See All 24 Customer Success Operations Jobs in Minnesota
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Find JobsCustomer Success Operations Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Customer Success Operations Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Minnesota Employers Look For
The qualifications that appear most often in customer success operations jobs across Minnesota.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success or operations roles preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to analyze customer data and translate insights into process improvements
- Strong cross-functional collaboration skills working with sales, product, and support teams
- Experience building or optimizing customer onboarding and retention workflows
Customer Success Operations Jobs in Minnesota: Frequently Asked Questions
How do you become a customer success operations in Minnesota?
Customer success operations is not a state-licensed profession in Minnesota, so there is no required board exam or registration. Most Minnesota employers expect a bachelor's degree in business, communications, or a related field combined with hands-on experience in customer-facing or operations roles. Earning a widely recognized credential such as the Certified Customer Success Manager designation strengthens candidacy. Familiarity with CRM tools and data reporting is consistently emphasized in Minnesota postings across the technology and healthcare sectors.
Which companies hire customer success operationss in Minnesota?
Employers hiring customer success operationss in Minnesota right now include Kipsu, Nextern, and Thermo Fisher Scientific, based on current listings on Migrate Mate as of September 2026. Minnesota's concentration of large healthcare technology and financial services companies creates steady, recurring demand for professionals who can manage customer lifecycles and operational workflows at scale.
Which Minnesota cities have the most customer success operations jobs?
Minneapolis, Minnesota, and Waite Park account for the largest share of customer success operations openings in Minnesota. Minneapolis drives the bulk of postings as the state's primary corporate and technology hub, with Saint Paul adding public sector and healthcare adjacent roles, while Rochester's concentration of major health system employers like Mayo Clinic generates consistent demand for operations professionals supporting enterprise and clinical customers.
Are there remote customer success operations jobs in Minnesota?
Yes, and more than most fields. About 69% of customer success operations openings tied to Minnesota are remote or hybrid as of September 2026, reflecting the desk-based and software-driven nature of the work. Roles focused on CRM management, customer data analysis, and digital onboarding program coordination tend to be the most frequently offered on a fully remote basis.
How can I get hired as a customer success operations in Minnesota with little or no experience?
The most realistic entry path is moving from a customer support or account coordinator role into an operations function. Large Minnesota employers in technology and healthcare, including those headquartered in the Minneapolis-Saint Paul metro, frequently post associate customer success or operations coordinator positions designed for candidates transitioning from support teams. Building proficiency in Salesforce or a comparable CRM platform and assembling a portfolio showing process improvement projects gives candidates a measurable edge without prior operations titles on their resume.
Where can I find and apply to customer success operations jobs in Minnesota?
You can find and apply to customer success operations jobs in Minnesota on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 24 Customer Success Operations Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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