Customer Success Operations Jobs in Minnesota
Customer Success Operations jobs in Minnesota are concentrated in the technology, financial services, and healthcare sectors, with openings at every level from coordinator to senior operations manager. Minneapolis and Saint Paul anchor the market, with additional hiring in Rochester and Bloomington, where employers like UnitedHealth Group, Medtronic, and Salesforce's regional offices maintain established customer success teams. The most in-demand specialties are CRM administration, customer journey analytics, and onboarding program management. Find a role that fits below and apply directly.
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The Customer Success Manager is responsible for strategically managing client relationships in the Print Division after the contract has been finalized. This role is responsible for ensuring long-term client satisfaction, retention, and value realization throughout the contract lifecycle. Acting as a trusted advisor, the Relationship Manager exercises independent judgment to influence outcomes, assess account health, and shape the overall client experience strategy while partnering cross-functionally to resolve risks and drive alignment.
ESSENTIAL FUNCTIONS
- Serve as the lead strategic advisor on client experience and relationship management post-close.
- Oversee the development and execution of client engagement and experience strategies throughout the contract lifecycle.
- Foster and maintain robust executive-level relationships with primary client stakeholders and decision-makers.
- Design and implement tailored engagement initiatives for assigned key accounts.
- Manage a strategic book-of-business plan focused on client loyalty, retention, and sustainable growth.
- Align engagement strategies with clients' business objectives and evolving requirements.
- Monitor, analyze, and interpret client experience metrics and sentiment indicators.
- Proactively identify potential risks affecting account health and recommend remediation strategies to leadership.
- Escalate systemic or cross-functional challenges and drive resolution strategies.
- Act as a strategic liaison between clients and internal teams to ensure alignment of expectations.
- Provide comprehensive guidance regarding contract lifecycle stages, milestones, and service delivery standards.
- Deliver executive-level insights into best practices, optimization opportunities, and value realization.
- Ensure messaging consistency and alignment across all client interactions.
- Assess factors influencing renewal risk and retention likelihood.
- Supply strategic relationship insights to Renewals and Sales teams without engaging in transactional processes.
- Support seamless client engagement continuity during renewal discussions.
- Track key account health indicators and distill findings into actionable recommendations.
- Advise on strategies to mitigate churn risk and surface upsell or expansion opportunities.
- Prepare executive-level reports on client experience trends and account performance.
- Draft client-facing communications and executive summaries to support informed decision-making.
- Maintain accurate and up-to-date CRM documentation to enhance visibility and forecasting.
- Remain compliant with Marco policies and procedures as outlined in the employee handbook.
- Participate in all required company and departmental meetings.
- Perform additional related duties as assigned.
QUALIFICATIONS
- Bachelor's degree or equivalent experience or associate degree with two to three years of experience.
- Minimum of 3 years in Client Success, Account Management, or a strategic customer-facing role.
- Demonstrated ability to exercise independent judgment and influence business outcomes.
- Strong executive-level communication, presentation, and relationship-building skills.
- Experience with CRM systems, such as Salesforce, is preferred.
- Valid Driver's License, proof of personal insurance, and an acceptable driving record.
REQUIRED SKILLS
- Ability to own post-close client relationships and experience strategy, serving as a trusted advisor throughout the contract lifecycle to drive satisfaction, retention, and value realization.
- Demonstrated skill in building and sustaining executive-level partnerships aligned to client business objectives.
- Proven capability to develop and execute tailored engagement strategies for key accounts, analyze client sentiment and experience signals, and proactively mitigate retention and renewal risk using independent judgment.
- Strong judgment and influence skills to interpret account health indicators, identify systemic risks, and recommend corrective actions to leadership while influencing cross-functional alignment without operational ownership.
- Exceptional executive-level written and verbal communication skills, including the ability to deliver guidance on contract lifecycle, service expectations, and optimization opportunities, while ensuring consistent messaging across all client touchpoints.
- Analytical ability to synthesize qualitative and quantitative data into actionable insights, evaluate renewal probability factors, and provide strategic advisory support to Sales and Renewal partners without performing transactional activities.
- Strong collaboration and documentation skills, including acting as a strategic liaison between clients and internal teams and maintaining accurate, timely CRM records and executive-level summaries to support decision-making and forecasting.
- Standard Marco work hours are Monday through Friday from 8:00 AM to 5:00 PM. Hours may vary and include nights, weekends, and holidays.
Pay Range: $53,001-$82,152 Salary
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Compensation: $53,001-$82,152 Salary
The Customer Success Manager is responsible for strategically managing client relationships in the Print Division after the contract has been finalized. This role is responsible for ensuring long-term client satisfaction, retention, and value realization throughout the contract lifecycle. Acting as a trusted advisor, the Relationship Manager exercises independent judgment to influence outcomes, assess account health, and shape the overall client experience strategy while partnering cross-functionally to resolve risks and drive alignment.
ESSENTIAL FUNCTIONS
- Serve as the lead strategic advisor on client experience and relationship management post-close.
- Oversee the development and execution of client engagement and experience strategies throughout the contract lifecycle.
- Foster and maintain robust executive-level relationships with primary client stakeholders and decision-makers.
- Design and implement tailored engagement initiatives for assigned key accounts.
- Manage a strategic book-of-business plan focused on client loyalty, retention, and sustainable growth.
- Align engagement strategies with clients' business objectives and evolving requirements.
- Monitor, analyze, and interpret client experience metrics and sentiment indicators.
- Proactively identify potential risks affecting account health and recommend remediation strategies to leadership.
- Escalate systemic or cross-functional challenges and drive resolution strategies.
- Act as a strategic liaison between clients and internal teams to ensure alignment of expectations.
- Provide comprehensive guidance regarding contract lifecycle stages, milestones, and service delivery standards.
- Deliver executive-level insights into best practices, optimization opportunities, and value realization.
- Ensure messaging consistency and alignment across all client interactions.
- Assess factors influencing renewal risk and retention likelihood.
- Supply strategic relationship insights to Renewals and Sales teams without engaging in transactional processes.
- Support seamless client engagement continuity during renewal discussions.
- Track key account health indicators and distill findings into actionable recommendations.
- Advise on strategies to mitigate churn risk and surface upsell or expansion opportunities.
- Prepare executive-level reports on client experience trends and account performance.
- Draft client-facing communications and executive summaries to support informed decision-making.
- Maintain accurate and up-to-date CRM documentation to enhance visibility and forecasting.
- Remain compliant with Marco policies and procedures as outlined in the employee handbook.
- Participate in all required company and departmental meetings.
- Perform additional related duties as assigned.
QUALIFICATIONS
- Bachelor's degree or equivalent experience or associate degree with two to three years of experience.
- Minimum of 3 years in Client Success, Account Management, or a strategic customer-facing role.
- Demonstrated ability to exercise independent judgment and influence business outcomes.
- Strong executive-level communication, presentation, and relationship-building skills.
- Experience with CRM systems, such as Salesforce, is preferred.
- Valid Driver's License, proof of personal insurance, and an acceptable driving record.
REQUIRED SKILLS
- Ability to own post-close client relationships and experience strategy, serving as a trusted advisor throughout the contract lifecycle to drive satisfaction, retention, and value realization.
- Demonstrated skill in building and sustaining executive-level partnerships aligned to client business objectives.
- Proven capability to develop and execute tailored engagement strategies for key accounts, analyze client sentiment and experience signals, and proactively mitigate retention and renewal risk using independent judgment.
- Strong judgment and influence skills to interpret account health indicators, identify systemic risks, and recommend corrective actions to leadership while influencing cross-functional alignment without operational ownership.
- Exceptional executive-level written and verbal communication skills, including the ability to deliver guidance on contract lifecycle, service expectations, and optimization opportunities, while ensuring consistent messaging across all client touchpoints.
- Analytical ability to synthesize qualitative and quantitative data into actionable insights, evaluate renewal probability factors, and provide strategic advisory support to Sales and Renewal partners without performing transactional activities.
- Strong collaboration and documentation skills, including acting as a strategic liaison between clients and internal teams and maintaining accurate, timely CRM records and executive-level summaries to support decision-making and forecasting.
- Standard Marco work hours are Monday through Friday from 8:00 AM to 5:00 PM. Hours may vary and include nights, weekends, and holidays.
Pay Range: $53,001-$82,152 Salary
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Compensation: $53,001-$82,152 Salary
See All 19 Customer Success Operations Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Customer Success Operations Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Technology & Software
What Minnesota Employers Look For
The qualifications that appear most often in customer success operations jobs across Minnesota.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success or operations roles preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to analyze customer data and translate insights into process improvements
- Strong cross-functional collaboration skills working with sales, product, and support teams
- Experience building or optimizing customer onboarding and retention workflows
Customer Success Operations Jobs in Minnesota: Frequently Asked Questions
How do you become a customer success operations in Minnesota?
Customer success operations is not a state-licensed profession in Minnesota, so there is no required board exam or registration. Most Minnesota employers expect a bachelor's degree in business, communications, or a related field combined with hands-on experience in customer-facing or operations roles. Earning a widely recognized credential such as the Certified Customer Success Manager designation strengthens candidacy. Familiarity with CRM tools and data reporting is consistently emphasized in Minnesota postings across the technology and healthcare sectors.
Which companies hire customer success operationss in Minnesota?
Employers hiring customer success operationss in Minnesota right now include Nextern, Edmentum, and Marco Technologies, based on current listings on Migrate Mate as of August 2026. Minnesota's concentration of large healthcare technology and financial services companies creates steady, recurring demand for professionals who can manage customer lifecycles and operational workflows at scale.
Which Minnesota cities have the most customer success operations jobs?
Minneapolis, Saint Cloud, and Minnesota account for the largest share of customer success operations openings in Minnesota. Minneapolis drives the bulk of postings as the state's primary corporate and technology hub, with Saint Paul adding public sector and healthcare adjacent roles, while Rochester's concentration of major health system employers like Mayo Clinic generates consistent demand for operations professionals supporting enterprise and clinical customers.
Are there remote customer success operations jobs in Minnesota?
Yes, and more than most fields. About 75% of customer success operations openings tied to Minnesota are remote or hybrid as of August 2026, reflecting the desk-based and software-driven nature of the work. Roles focused on CRM management, customer data analysis, and digital onboarding program coordination tend to be the most frequently offered on a fully remote basis.
How can I get hired as a customer success operations in Minnesota with little or no experience?
The most realistic entry path is moving from a customer support or account coordinator role into an operations function. Large Minnesota employers in technology and healthcare, including those headquartered in the Minneapolis-Saint Paul metro, frequently post associate customer success or operations coordinator positions designed for candidates transitioning from support teams. Building proficiency in Salesforce or a comparable CRM platform and assembling a portfolio showing process improvement projects gives candidates a measurable edge without prior operations titles on their resume.
Where can I find and apply to customer success operations jobs in Minnesota?
You can find and apply to customer success operations jobs in Minnesota on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 19 Customer Success Operations Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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