Customer Success Operations Jobs in Minnesota
Customer Success Operations jobs in Minnesota are concentrated in the technology, financial services, and healthcare sectors, with openings at every level from coordinator to senior operations manager. Minneapolis and Saint Paul anchor the market, with additional hiring in Rochester and Bloomington, where employers like UnitedHealth Group, Medtronic, and Salesforce's regional offices maintain established customer success teams. The most in-demand specialties are CRM administration, customer journey analytics, and onboarding program management. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 22+ Customer Success Operations jobs
Our mission and why it matters
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We don't just simulate risks. We build the tools that detect and stop them.
About this role
As a Customer Success Onboarding Manager, you will own the onboarding experience for large, complex enterprise customers. You will act as a trusted advisor, guiding organizations through both the technical implementation and the organizational change required for a successful Hoxhunt launch.
You will work closely with Sales, Customer Success, Product, Engineering, and Technical teams to ensure a seamless transition from pre-sales through onboarding and into long-term success. In parallel, you will help evolve and scale our enterprise onboarding frameworks, playbooks, and processes to support our continued global growth. This is a senior, highly visible role for someone who thrives at the intersection of enterprise technology, stakeholder alignment, and customer transformation.
What you’ll do
Lead end-to-end onboarding for global enterprise and strategic customers, from contract signature through go-live.
Own and guide technical implementations, including M365, SSO, SCIM, and other enterprise integrations.
Partner cross-functionally with Product, Engineering, and Technical Specialists to design, validate, and deliver customer-specific architectures and requirements.
Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments.
Ensure a clean, well-structured transition from onboarding to Customer Success, setting customers up for rapid time-to-value and sustained adoption.
Capture learnings from strategic onboardings and continuously improve enterprise onboarding frameworks, playbooks, and processes at scale.
What we're looking for
3–5 years of experience in customer onboarding, implementation, technical account management, or a similar customer-facing role, ideally in B2B SaaS.
Strong enterprise stakeholder management. You have experience leading complex onboarding projects with senior leaders, security teams, IT, and project owners across regions. You can align people with different priorities and keep decisions moving.
Experience working cross-functionally with internal teams, such as Product, Support, Sales, and Customer Success, to resolve issues and improve the customer onboarding experience.
Executive presence and clear communication. You can lead a room, communicate confidently with demanding stakeholders, and tailor your message to both technical teams and executive sponsors.
Bonus points
Experience in cybersecurity, security awareness, or human risk management.
Have hands-on experience in areas such as M365, SSO, SCIM, or identity integrations.
Have helped build or scale onboarding frameworks in a fast-growing SaaS company.
Who you’ll work with
At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.
You’ll join a high-performing team focused on growing our presence in North America. The Minneapolis office is a hub for collaboration, where people work closely together, share ideas openly, and support each other in getting results. It’s a hands-on environment where you’ll have visibility into the business and the opportunity to make an impact early.
What you can expect from us
Compensation: Annual base salary of $95k–$110k depending on experience, plus a competitive commission model with on-target earnings of $115k–$125k.
Working ways: We work in a flexible, hybrid setting. Most roles include regular in-office time, typically two to three days per week.
High performance meets high humanity: We’re a high-performing team with ambitious goals and a strong focus on impact. Just as important, we create an environment where people feel supported, respected, and empowered to succeed together.
Authentic trust & autonomy: We hire great people and trust them to do great work. You’ll find a culture that values autonomy, giving you the space to take real ownership, drive impact, and help shape things early on.
A product you can be proud of: It is incredibly rare in cybersecurity to build an award-winning product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.
The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more.
Recruitment Process
We want to get to know you and how you think!
Our interview process typically includes:
Initial virtual interview with Talent Acquisition (30 min, remote)
Virtual interview with the Hiring Manager (45 min, remote)
Final panel interview at our office in Edina, MN (1 hour, onsite)
Offer
References & Background Check
About Hoxhunt
Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +300 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.
As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.
Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!
Compensation Range: $115K - $125K
Our mission and why it matters
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We don't just simulate risks. We build the tools that detect and stop them.
About this role
As a Customer Success Onboarding Manager, you will own the onboarding experience for large, complex enterprise customers. You will act as a trusted advisor, guiding organizations through both the technical implementation and the organizational change required for a successful Hoxhunt launch.
You will work closely with Sales, Customer Success, Product, Engineering, and Technical teams to ensure a seamless transition from pre-sales through onboarding and into long-term success. In parallel, you will help evolve and scale our enterprise onboarding frameworks, playbooks, and processes to support our continued global growth. This is a senior, highly visible role for someone who thrives at the intersection of enterprise technology, stakeholder alignment, and customer transformation.
What you’ll do
Lead end-to-end onboarding for global enterprise and strategic customers, from contract signature through go-live.
Own and guide technical implementations, including M365, SSO, SCIM, and other enterprise integrations.
Partner cross-functionally with Product, Engineering, and Technical Specialists to design, validate, and deliver customer-specific architectures and requirements.
Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments.
Ensure a clean, well-structured transition from onboarding to Customer Success, setting customers up for rapid time-to-value and sustained adoption.
Capture learnings from strategic onboardings and continuously improve enterprise onboarding frameworks, playbooks, and processes at scale.
What we're looking for
3–5 years of experience in customer onboarding, implementation, technical account management, or a similar customer-facing role, ideally in B2B SaaS.
Strong enterprise stakeholder management. You have experience leading complex onboarding projects with senior leaders, security teams, IT, and project owners across regions. You can align people with different priorities and keep decisions moving.
Experience working cross-functionally with internal teams, such as Product, Support, Sales, and Customer Success, to resolve issues and improve the customer onboarding experience.
Executive presence and clear communication. You can lead a room, communicate confidently with demanding stakeholders, and tailor your message to both technical teams and executive sponsors.
Bonus points
Experience in cybersecurity, security awareness, or human risk management.
Have hands-on experience in areas such as M365, SSO, SCIM, or identity integrations.
Have helped build or scale onboarding frameworks in a fast-growing SaaS company.
Who you’ll work with
At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.
You’ll join a high-performing team focused on growing our presence in North America. The Minneapolis office is a hub for collaboration, where people work closely together, share ideas openly, and support each other in getting results. It’s a hands-on environment where you’ll have visibility into the business and the opportunity to make an impact early.
What you can expect from us
Compensation: Annual base salary of $95k–$110k depending on experience, plus a competitive commission model with on-target earnings of $115k–$125k.
Working ways: We work in a flexible, hybrid setting. Most roles include regular in-office time, typically two to three days per week.
High performance meets high humanity: We’re a high-performing team with ambitious goals and a strong focus on impact. Just as important, we create an environment where people feel supported, respected, and empowered to succeed together.
Authentic trust & autonomy: We hire great people and trust them to do great work. You’ll find a culture that values autonomy, giving you the space to take real ownership, drive impact, and help shape things early on.
A product you can be proud of: It is incredibly rare in cybersecurity to build an award-winning product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.
The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more.
Recruitment Process
We want to get to know you and how you think!
Our interview process typically includes:
Initial virtual interview with Talent Acquisition (30 min, remote)
Virtual interview with the Hiring Manager (45 min, remote)
Final panel interview at our office in Edina, MN (1 hour, onsite)
Offer
References & Background Check
About Hoxhunt
Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +300 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.
As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.
Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!
Compensation Range: $115K - $125K
See All 22 Customer Success Operations Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Customer Success Operations Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Minnesota Employers Look For
The qualifications that appear most often in customer success operations jobs across Minnesota.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success or operations roles preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to analyze customer data and translate insights into process improvements
- Strong cross-functional collaboration skills working with sales, product, and support teams
- Experience building or optimizing customer onboarding and retention workflows
Customer Success Operations Jobs in Minnesota: Frequently Asked Questions
How do you become a customer success operations in Minnesota?
Customer success operations is not a state-licensed profession in Minnesota, so there is no required board exam or registration. Most Minnesota employers expect a bachelor's degree in business, communications, or a related field combined with hands-on experience in customer-facing or operations roles. Earning a widely recognized credential such as the Certified Customer Success Manager designation strengthens candidacy. Familiarity with CRM tools and data reporting is consistently emphasized in Minnesota postings across the technology and healthcare sectors.
Which companies hire customer success operationss in Minnesota?
Employers hiring customer success operationss in Minnesota right now include HHAeXchange, Thomson Reuters, and Thermo Fisher Scientific, based on current listings on Migrate Mate as of November 2026. Minnesota's concentration of large healthcare technology and financial services companies creates steady, recurring demand for professionals who can manage customer lifecycles and operational workflows at scale.
Which Minnesota cities have the most customer success operations jobs?
Minneapolis, Eagan, and Minneapolis-Saint Paul account for the largest share of customer success operations openings in Minnesota. Minneapolis drives the bulk of postings as the state's primary corporate and technology hub, with Saint Paul adding public sector and healthcare adjacent roles, while Rochester's concentration of major health system employers like Mayo Clinic generates consistent demand for operations professionals supporting enterprise and clinical customers.
Are there remote customer success operations jobs in Minnesota?
Yes, and more than most fields. About 62% of customer success operations openings tied to Minnesota are remote or hybrid as of November 2026, reflecting the desk-based and software-driven nature of the work. Roles focused on CRM management, customer data analysis, and digital onboarding program coordination tend to be the most frequently offered on a fully remote basis.
How can I get hired as a customer success operations in Minnesota with little or no experience?
The most realistic entry path is moving from a customer support or account coordinator role into an operations function. Large Minnesota employers in technology and healthcare, including those headquartered in the Minneapolis-Saint Paul metro, frequently post associate customer success or operations coordinator positions designed for candidates transitioning from support teams. Building proficiency in Salesforce or a comparable CRM platform and assembling a portfolio showing process improvement projects gives candidates a measurable edge without prior operations titles on their resume.
Where can I find and apply to customer success operations jobs in Minnesota?
You can find and apply to customer success operations jobs in Minnesota on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 22 Customer Success Operations Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find Jobs