This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Responisbilities:

• This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
• Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
• Coordinates basic assigned strategic account setup and maintenance workflows to ensure accurate configuration, timely activation, and controlled changes.
• Maintains approvals, documentation, and system updates required for compliant purchasing access and audit-ready records.
• Monitors account activity and customer inputs and escalates exceptions to protect order continuity and service levels.
• Resolves routine order, return, and service inquiries and escalates complex issues for further action.
• Maintains queue monitoring, case tracking, and workflow tools to support timely response and closure of actions.
• Prepares reference materials and process guidance that improve consistency in customer communications and account servicing.
• Updates supplier and product reference information and performs routine program tasks for account and category operations.

Education:

• Bachelor's degree in business administration, procurement, operations, customer operations, communications, or a related field, or equivalent experience required.

Experience:

• Less than 2 years of experience in account onboarding, procurement, service workflow coordination, or a related field required.
• Project Management Professional (PMP) or equivalent certification preferred.

Skills and knowledge:

• Ability to think strategically and execute efficiently with strong attention to detail.
• Ability to balance business acumen with technology savvy.
• Ability to structure complex issues and multitask effectively.
• Solution oriented approach with ability to work independently and take initiative.
• Strong presentation, verbal communication, and written communication skills.
• Strong relationship building and stakeholder management skills.
• High computer literacy and ability to use common business systems effectively.
• High accuracy and strong detail orientation.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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