Support Engineer Jobs in Georgia
Support engineer jobs in Georgia are in strong demand, concentrated in technology services, cloud infrastructure, telecommunications, and enterprise software, with openings at every level from entry-level help desk support through senior systems and field support engineers. Atlanta leads hiring by a wide margin, with Alpharetta and Augusta contributing a growing number of openings tied to major regional campuses and distribution operations. Established employers such as NCR Atleos, Cox Enterprises, and Delta Air Lines maintain consistent support engineering needs across their Georgia operations. The most sought-after specialties include IT systems support, network operations, and SaaS platform support. Find a role that fits below and apply directly.
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About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About the Role
We are seeking a Technical Support Engineer to provide advanced technical support for Automated Logic products and systems. In this role, you will support the Automated Logic dealer network by helping diagnose and resolve technical issues related to hardware, software, firmware, networking, and system configuration.
This is a hybrid role, with 3 days being in-office and 2 days being remote per week. Candidates should be able to work from our Kennesaw, GA office as needed while also having the flexibility to work remotely. This position is a Tier 3 technical support role focused on helping dealers troubleshoot complex product and system issues while supporting product quality, documentation, training, and continuous improvement efforts.
Key Responsibilities
- Provide advanced online and phone-based technical support to the Automated Logic dealer network.
- Troubleshoot complex hardware, software, firmware, networking, and system configuration issues.
- Reproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams.
- Work closely with internal teams to investigate escalated technical issues and support customer resolution.
- Provide feedback to documentation and training teams to improve customer-facing and internal technical resources.
- Assist with final checkout activities for new products before release.
- Participate in beta testing programs and provide practical technical feedback.
- Support training initiatives as needed by sharing product knowledge and technical expertise.
Qualifications & Experience
- High School Diploma or GED.
- 2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience or 2+ years of IT networking experience.
Preferred Skills
- Bachelor's degree in building automation, controls, IT networking, technical support, or a related field.
- Experience with BACnet/SC or industrial networking is a plus.
- Experience with WebCTRL or other building automation systems
- IT-related certifications are a plus.
- Ability to explain technical concepts to non-technical users.
- Strong troubleshooting skills and attention to detail.
- Technical certifications and any direct Automated Logic training are a plus.
- Hands-on experience setting up certificates (PKI infrastructure).
- Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus.
- Linux experience is a plus.
- Prior experience in a customer-facing technical role.
- Ability to work independently while coordinating with multiple stakeholders.
Pay Range
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 11 November 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About the Role
We are seeking a Technical Support Engineer to provide advanced technical support for Automated Logic products and systems. In this role, you will support the Automated Logic dealer network by helping diagnose and resolve technical issues related to hardware, software, firmware, networking, and system configuration.
This is a hybrid role, with 3 days being in-office and 2 days being remote per week. Candidates should be able to work from our Kennesaw, GA office as needed while also having the flexibility to work remotely. This position is a Tier 3 technical support role focused on helping dealers troubleshoot complex product and system issues while supporting product quality, documentation, training, and continuous improvement efforts.
Key Responsibilities
- Provide advanced online and phone-based technical support to the Automated Logic dealer network.
- Troubleshoot complex hardware, software, firmware, networking, and system configuration issues.
- Reproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams.
- Work closely with internal teams to investigate escalated technical issues and support customer resolution.
- Provide feedback to documentation and training teams to improve customer-facing and internal technical resources.
- Assist with final checkout activities for new products before release.
- Participate in beta testing programs and provide practical technical feedback.
- Support training initiatives as needed by sharing product knowledge and technical expertise.
Qualifications & Experience
- High School Diploma or GED.
- 2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience or 2+ years of IT networking experience.
Preferred Skills
- Bachelor's degree in building automation, controls, IT networking, technical support, or a related field.
- Experience with BACnet/SC or industrial networking is a plus.
- Experience with WebCTRL or other building automation systems
- IT-related certifications are a plus.
- Ability to explain technical concepts to non-technical users.
- Strong troubleshooting skills and attention to detail.
- Technical certifications and any direct Automated Logic training are a plus.
- Hands-on experience setting up certificates (PKI infrastructure).
- Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus.
- Linux experience is a plus.
- Prior experience in a customer-facing technical role.
- Ability to work independently while coordinating with multiple stakeholders.
Pay Range
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 11 November 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
See All 43 Support Engineer Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Support Engineer JobsSupport Engineer Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Support Engineer Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Staffing & Recruiting
- Consulting & Professional Services
What Georgia Employers Look For
The qualifications that appear most often in support engineer jobs across Georgia.
- CompTIA A+, Network+, or equivalent certification recognized by Georgia employers
- Experience troubleshooting hardware, software, or network issues in a professional environment
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with Windows, macOS, or Linux operating environments depending on employer stack
- Associate or bachelor's degree in information technology, computer science, or a related field
Support Engineer Jobs in Georgia: Frequently Asked Questions
How do you become a support engineer in Georgia?
Most support engineer roles in Georgia require at least an associate degree in information technology or a related field, though many employers accept equivalent hands-on experience. No state-issued license is required, but industry certifications such as CompTIA A+, Network+, or Microsoft certifications carry significant weight with Georgia hiring managers. Building experience through internships, IT helpdesk roles, or lab work and earning at least one vendor-neutral certification is the most reliable path into the field.
Which companies hire support engineers in Georgia?
Employers hiring support engineers in Georgia right now include Lockheed Martin, QTS, and Quest Global, based on current listings on Migrate Mate as of November 2026. Georgia's concentration of technology firms, telecom companies, and large enterprise headquarters in the Atlanta metro creates consistent demand for support engineering talent across a range of industries.
Which Georgia cities have the most support engineer jobs?
Atlanta, Marietta, and Savannah account for the most support engineer openings in Georgia. Atlanta's density of corporate headquarters, data centers, and technology services firms drives the bulk of listings, while Alpharetta's established tech corridor and Augusta's growing financial services and healthcare sectors generate steady demand in those markets.
Are there remote support engineer jobs in Georgia?
Yes, and they are more available than in many technical fields, since a meaningful portion of support engineering work involves software, cloud platforms, and remote diagnostics rather than physical hardware on-site. About 38% of support engineer openings tied to Georgia are remote or hybrid as of November 2026, with the remote-eligible roles concentrated in SaaS support, IT helpdesk, and cloud infrastructure monitoring.
How can I get hired as a support engineer in Georgia with little or no experience?
The most realistic entry path is through an IT helpdesk or desktop support associate role, which large Georgia employers such as NCR Atleos, Cox Enterprises, and state government agencies regularly post as stepping stones into support engineering. Georgia Technical College System campuses across the state offer associate programs in IT support that feed directly into these entry-level pipelines. Earning a CompTIA A+ certification before applying gives candidates a measurable edge, and lateral moves from roles such as network technician or systems administrator trainee are a common way to transition without a four-year degree.
Where can I find and apply to support engineer jobs in Georgia?
You can find and apply to support engineer jobs in Georgia on Migrate Mate, which lists current Georgia openings updated regularly. Find roles that match your experience and location preference and apply directly to the employers posting them.
See All 43 Support Engineer Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Support Engineer Jobs