Technical Support Engineer Jobs in Indiana
Technical Support Engineer jobs in Indiana are in steady demand, with hiring concentrated in enterprise software, manufacturing technology, and healthcare IT across Indianapolis, Fort Wayne, and Bloomington. Large employers with durable Indiana footprints, including Salesforce, Eli Lilly, and Cummins, regularly seek technical support engineers to maintain internal systems and support end users at scale. The most sought-after specialties in Indiana right now are cloud infrastructure support, ERP system administration, and help-desk escalation engineering at the mid-level and senior tiers. See the openings below and apply to the ones that match your experience.
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The Senior Technical Support Specialist is responsible for leading the IT Operations team in technical processes, managing the standard Windows image and lifecycle, and administrating the Help Desk system. Like a Technical Support Specialist, this role also is a staffing backup for the Help Desk during on-call rotations and high-call volume need. This role blends advanced technical support expertise with systems administration responsibilities and acts as a bridge between frontline support and backend systems. The position ensures consistent, high-quality support and process improvement across the IT Operations group.
Duties/Responsibilities:
Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.
- Serve as the technical lead for IT Operations processes, including documentation, standard work development, and continuous improvement initiatives.
- Develop, implement, and maintain standard operating procedures for desktop support and Help Desk workflows.
- Act as a primary escalation point for complex technical issues from Help Desk and Technical Support staff.
- Collaborate with Systems, Network, and Security teams to ensure seamless service delivery and escalation handling.
- Own the creation, maintenance, and deployment of the standard Windows image across the organization.
- Utilize tools such as SCCM or equivalent for imaging, patching, and software deployment.
- Ensure compliance with security and configuration standards across all endpoints.
- Administer and optimize the Help Desk ticketing system, ensuring accurate tracking, reporting, and resolution of incidents.
- Train and support Help Desk staff in system usage and best practices.
- Analyze Help Desk metrics to identify trends, improve response times, and enhance customer satisfaction.
- Provide advanced support for desktops, laptops, mobile devices (iOS/Android), printers, and peripherals.
- Perform onsite and remote troubleshooting, configuration, and installation of IT assets.
- Support encrypted device deployment and compliance with corporate security policies.
- Participate in on-call rotations and provide backup coverage for Help Desk operations.
- Work closely with Systems Administrators to support enterprise platforms as trusted and assigned.
- Assist in project planning and resource scheduling under the direction of IT leadership.
- Act as a mentor and technical resource for junior staff and Help Desk personnel.
Physical Requirements:
- Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
- The normal work routine has a moderate ergonomic risk for repetitive motion impairment.
- The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent experience.
- 4+ years of experience in technical support or systems administration roles.
- Experience with Windows imaging tools (e.g., SCCM, MDT, Autopilot).
- Familiarity with Help Desk platforms (e.g., ServiceNow, Freshservice, Zendesk).
- Strong troubleshooting skills across hardware, software, and network environments.
- Excellent communication and documentation skills.
- Valid driver’s license and active liability insurance.
- Satisfactory results from criminal background check.
Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:
Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.
Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.
Education
Required- BS or better in Computer Science or related field
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The Senior Technical Support Specialist is responsible for leading the IT Operations team in technical processes, managing the standard Windows image and lifecycle, and administrating the Help Desk system. Like a Technical Support Specialist, this role also is a staffing backup for the Help Desk during on-call rotations and high-call volume need. This role blends advanced technical support expertise with systems administration responsibilities and acts as a bridge between frontline support and backend systems. The position ensures consistent, high-quality support and process improvement across the IT Operations group.
Duties/Responsibilities:
Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.
- Serve as the technical lead for IT Operations processes, including documentation, standard work development, and continuous improvement initiatives.
- Develop, implement, and maintain standard operating procedures for desktop support and Help Desk workflows.
- Act as a primary escalation point for complex technical issues from Help Desk and Technical Support staff.
- Collaborate with Systems, Network, and Security teams to ensure seamless service delivery and escalation handling.
- Own the creation, maintenance, and deployment of the standard Windows image across the organization.
- Utilize tools such as SCCM or equivalent for imaging, patching, and software deployment.
- Ensure compliance with security and configuration standards across all endpoints.
- Administer and optimize the Help Desk ticketing system, ensuring accurate tracking, reporting, and resolution of incidents.
- Train and support Help Desk staff in system usage and best practices.
- Analyze Help Desk metrics to identify trends, improve response times, and enhance customer satisfaction.
- Provide advanced support for desktops, laptops, mobile devices (iOS/Android), printers, and peripherals.
- Perform onsite and remote troubleshooting, configuration, and installation of IT assets.
- Support encrypted device deployment and compliance with corporate security policies.
- Participate in on-call rotations and provide backup coverage for Help Desk operations.
- Work closely with Systems Administrators to support enterprise platforms as trusted and assigned.
- Assist in project planning and resource scheduling under the direction of IT leadership.
- Act as a mentor and technical resource for junior staff and Help Desk personnel.
Physical Requirements:
- Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
- The normal work routine has a moderate ergonomic risk for repetitive motion impairment.
- The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent experience.
- 4+ years of experience in technical support or systems administration roles.
- Experience with Windows imaging tools (e.g., SCCM, MDT, Autopilot).
- Familiarity with Help Desk platforms (e.g., ServiceNow, Freshservice, Zendesk).
- Strong troubleshooting skills across hardware, software, and network environments.
- Excellent communication and documentation skills.
- Valid driver’s license and active liability insurance.
- Satisfactory results from criminal background check.
Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:
Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.
Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.
Education
Required- BS or better in Computer Science or related field
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 19 Technical Support Engineer Jobs in Indiana
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Find JobsTechnical Support Engineer Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Technical Support Engineer Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Indiana Employers Look For
The qualifications that appear most often in technical support engineer jobs across Indiana.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+, Network+, or equivalent certification demonstrating foundational technical support competency
- Two or more years of hands-on experience troubleshooting hardware, software, or network issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk in a professional environment
- Strong written and verbal communication skills for working with both technical and non-technical users
- Familiarity with Windows and Linux operating environments and remote desktop support tools
Technical Support Engineer Jobs in Indiana: Frequently Asked Questions
How do you become a technical support engineer in Indiana?
Most Indiana employers require at minimum an associate degree in information technology or computer science, though a bachelor's degree is preferred for senior roles. Indiana does not issue a state-specific license for technical support engineers, so hiring decisions center on industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications. Completing a technical program at Ivy Tech Community College or Purdue Polytechnic Institute provides a recognized Indiana credential that resonates with in-state employers.
How much do technical support engineers make in Indiana?
Technical support engineers in Indiana earn a median of about $112,200 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $81,060 for the lowest 10% to over $159,190 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support engineers in Indiana?
Employers hiring technical support engineers in Indiana right now include Cummins, Austin Tri-Hawk Automotive, and VIVA, based on current listings on Migrate Mate as of September 2026. Indiana's mix of large healthcare systems, manufacturing headquarters, and enterprise software companies creates consistent demand for technical support roles at multiple experience levels.
Which Indiana cities have the most technical support engineer jobs?
Austin, Seymour, and Lafayette account for the largest share of technical support engineer openings in Indiana. Indianapolis drives the bulk of demand as the state's primary hub for corporate headquarters, healthcare networks, and technology firms, while Fort Wayne and other metros contribute openings tied to regional manufacturers and logistics operations with substantial IT infrastructure needs.
Are there remote technical support engineer jobs in Indiana?
Yes, and more than many fields, because a significant portion of technical support work involves software troubleshooting, remote desktop sessions, and ticket resolution that does not require physical presence. About 40% of technical support engineer openings tied to Indiana are remote or hybrid as of September 2026, reflecting how broadly distributed these roles have become. Fully remote positions are most common in cloud support, SaaS platforms, and internal IT help-desk functions for companies with distributed workforces.
How can I get hired as a technical support engineer in Indiana with little or no experience?
The most realistic entry path is an IT help-desk or desktop support associate role, which Indiana employers such as Salesforce, Indiana University Health, and Cummins use as a direct pipeline into technical support engineering. Ivy Tech Community College's Information Technology programs and Purdue Polytechnic's IT degree pathways are recognized by in-state hiring managers as credible entry credentials. Earning a CompTIA A+ certification before applying gives candidates without work history a concrete, verifiable qualification that moves resumes past initial screening.
Where can I find and apply to technical support engineer jobs in Indiana?
You can find and apply to technical support engineer jobs in Indiana on Migrate Mate, which lists current openings tied to Indiana employers. Search the listings to identify roles that match your experience level and specialty, then apply directly to the ones that fit.
See All 19 Technical Support Engineer Jobs in Indiana
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