Technical Support Manager Jobs in Maryland
Technical Support Manager jobs in Maryland are open across Baltimore, Columbia, and Owings Mills and other Maryland metros, with employers like Allegheny Clinic, BD, and Hyatt hiring at every experience level. Find a role that fits below and apply directly.
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INTRODUCTION
IT@JH Cloud and Virtualization Services is seeking an IT Sr. Manager who is responsible for providing strategic leadership, operational oversight, and technical direction for enterprise web hosting and application services supporting both the University and Health System, including a highly complex environment hosting more than 1,500 websites and applications across on-premises and public cloud platforms. This role is responsible for the planning, delivery, security, scalability, modernization, and continuous improvement of enterprise web services and infrastructure while ensuring alignment with organizational goals, policies, regulatory requirements, and service delivery standards. The position leads large-scale, cross-functional initiatives involving cloud technologies, application modernization, infrastructure engineering, vendor partnerships, and operational process improvements, while also overseeing operational budgets, service priorities, and service level agreements. A key responsibility of the role is maintaining a strong security and governance posture through rapid zero-day vulnerability response, weekly vulnerability reviews, monthly cloud cost optimization reviews, and leadership of enterprise web governance initiatives focused on reducing privacy and accessibility-related legal and regulatory risk. The IT Senior Manager leads and develops a team of IT professionals responsible for architecture, engineering, deployment, maintenance, security, and support of complex web and database hosting environments, while fostering a culture of operational excellence, customer service, collaboration, and continuous improvement. This role also serves as a senior liaison between IT leadership, institutional stakeholders, and external partners, providing expert guidance on strategic technology investments, operational planning, and enterprise web infrastructure solutions.
Job Scope/Complexity
The scope of authority of the IT Senior Manager encompasses one or more major highly complex/technical IT functions (e.g., networking, telecommunications, applications, Web services, etc.) that significantly impact operations and support the entire university, health system, or both.
Typically has moderate size staff comprised of IT staff as direct and indirect reports, which may include LAN and Systems Administrators, Systems Engineers, Programmer Analysts, and Senior Technical Support Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS as well as outside vendors.
SPECIFIC DUTIES & RESPONSIBILITIES
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Strategy & Planning
- As a member of a senior management team, contributes or leads planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
- Develop technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies.
- Anticipate change and respond when technology requirements emerge and evolve.
- Based on understanding of organizational goals, mission and culture, assesses impact and effectiveness of technology to ensure it supports the organization’s needs.
- Help establish budgetary goals and provides input towards priorities. May develop IT operations budget.
- Work with constituents in conjunction with other IT leaders to interpret customer business needs and make recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the organization.
- Ensure that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility.
Relationship Management
- Represent senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins.
- Represent the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered.
- Manage the customer relationship and satisfaction as well as adherence to the contractual obligations.
- Create and promote a culture of excellent customer service.
- Establish and maintain ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
- Maintain relationships with strategic technology vendors for the organization.
Project/Product Responsibility
- Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
- Manage multiple IT projects that impact the department or IT function, including planning, and monitoring progress toward completion.
- Ensure continuous delivery of information technology support and services through direct management of service level agreements.
Staff Management
- Recruit, develop, retain, and organize staff.
- Assign tasks, monitors progress and provides guidance.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
- Bachelor's Degree.
- Seven years of progressively responsible IT management experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
PREFERRED QUALIFICATIONS
- Leadership experience managing complex projects and developing high-performing technical teams, including engineers, system administrators, and infrastructure specialists.
- Deep technical expertise in enterprise web hosting technologies, including Kubernetes, Nginx, Linux (RHEL), Windows Server, SQL/MySQL databases, and cloud-edge platforms such as Cloudflare.
- Strong experience with cloud platforms, infrastructure automation, DevOps practices, CI/CD pipelines, and infrastructure-as-code (IaC) methodologies.
- Demonstrated success leading large-scale infrastructure modernization and cloud transformation initiatives.
- Extensive experience in enterprise security operations, including vulnerability management, zero-day response, system hardening, and collaboration with security and compliance teams.
- Experience managing operational budgets, public cloud cost optimization, and vendor relationships.
- Strong knowledge of IT service management frameworks, service delivery models, and operational excellence practices.
- Experience developing and implementing web governance programs, including web accessibility compliance (WCAG), privacy standards, cookie consent management, and enterprise website inventory management.
- Exceptional project and program management skills, with the ability to lead complex, cross-functional initiatives involving multiple stakeholders and external partners.
- Strong communication and relationship management skills, with the ability to engage effectively with executive leadership, technical teams, vendors, and institutional stakeholders.
CLASSIFIED TITLE: IT Sr. Manager
Role/Level/Range: L/04/LF
Starting Salary Range: $98,200 - $171,900 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status: Exempt
LOCATION
Location: Remote
Department name: IT@JH Cloud and Virtualization Services
Personnel area: University Administration
TOTAL REWARDS
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
EDUCATION AND EXPERIENCE EQUIVALENCY
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
APPLICANTS COMPLETING STUDIES
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
BACKGROUND CHECKS
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
DIVERSITY AND INCLUSION
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
ACCOMMODATION INFORMATION
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.
VACCINE REQUIREMENTS
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
INTRODUCTION
IT@JH Cloud and Virtualization Services is seeking an IT Sr. Manager who is responsible for providing strategic leadership, operational oversight, and technical direction for enterprise web hosting and application services supporting both the University and Health System, including a highly complex environment hosting more than 1,500 websites and applications across on-premises and public cloud platforms. This role is responsible for the planning, delivery, security, scalability, modernization, and continuous improvement of enterprise web services and infrastructure while ensuring alignment with organizational goals, policies, regulatory requirements, and service delivery standards. The position leads large-scale, cross-functional initiatives involving cloud technologies, application modernization, infrastructure engineering, vendor partnerships, and operational process improvements, while also overseeing operational budgets, service priorities, and service level agreements. A key responsibility of the role is maintaining a strong security and governance posture through rapid zero-day vulnerability response, weekly vulnerability reviews, monthly cloud cost optimization reviews, and leadership of enterprise web governance initiatives focused on reducing privacy and accessibility-related legal and regulatory risk. The IT Senior Manager leads and develops a team of IT professionals responsible for architecture, engineering, deployment, maintenance, security, and support of complex web and database hosting environments, while fostering a culture of operational excellence, customer service, collaboration, and continuous improvement. This role also serves as a senior liaison between IT leadership, institutional stakeholders, and external partners, providing expert guidance on strategic technology investments, operational planning, and enterprise web infrastructure solutions.
Job Scope/Complexity
The scope of authority of the IT Senior Manager encompasses one or more major highly complex/technical IT functions (e.g., networking, telecommunications, applications, Web services, etc.) that significantly impact operations and support the entire university, health system, or both.
Typically has moderate size staff comprised of IT staff as direct and indirect reports, which may include LAN and Systems Administrators, Systems Engineers, Programmer Analysts, and Senior Technical Support Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS as well as outside vendors.
SPECIFIC DUTIES & RESPONSIBILITIES
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Strategy & Planning
- As a member of a senior management team, contributes or leads planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
- Develop technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies.
- Anticipate change and respond when technology requirements emerge and evolve.
- Based on understanding of organizational goals, mission and culture, assesses impact and effectiveness of technology to ensure it supports the organization’s needs.
- Help establish budgetary goals and provides input towards priorities. May develop IT operations budget.
- Work with constituents in conjunction with other IT leaders to interpret customer business needs and make recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the organization.
- Ensure that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility.
Relationship Management
- Represent senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins.
- Represent the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered.
- Manage the customer relationship and satisfaction as well as adherence to the contractual obligations.
- Create and promote a culture of excellent customer service.
- Establish and maintain ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
- Maintain relationships with strategic technology vendors for the organization.
Project/Product Responsibility
- Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
- Manage multiple IT projects that impact the department or IT function, including planning, and monitoring progress toward completion.
- Ensure continuous delivery of information technology support and services through direct management of service level agreements.
Staff Management
- Recruit, develop, retain, and organize staff.
- Assign tasks, monitors progress and provides guidance.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
- Bachelor's Degree.
- Seven years of progressively responsible IT management experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
PREFERRED QUALIFICATIONS
- Leadership experience managing complex projects and developing high-performing technical teams, including engineers, system administrators, and infrastructure specialists.
- Deep technical expertise in enterprise web hosting technologies, including Kubernetes, Nginx, Linux (RHEL), Windows Server, SQL/MySQL databases, and cloud-edge platforms such as Cloudflare.
- Strong experience with cloud platforms, infrastructure automation, DevOps practices, CI/CD pipelines, and infrastructure-as-code (IaC) methodologies.
- Demonstrated success leading large-scale infrastructure modernization and cloud transformation initiatives.
- Extensive experience in enterprise security operations, including vulnerability management, zero-day response, system hardening, and collaboration with security and compliance teams.
- Experience managing operational budgets, public cloud cost optimization, and vendor relationships.
- Strong knowledge of IT service management frameworks, service delivery models, and operational excellence practices.
- Experience developing and implementing web governance programs, including web accessibility compliance (WCAG), privacy standards, cookie consent management, and enterprise website inventory management.
- Exceptional project and program management skills, with the ability to lead complex, cross-functional initiatives involving multiple stakeholders and external partners.
- Strong communication and relationship management skills, with the ability to engage effectively with executive leadership, technical teams, vendors, and institutional stakeholders.
CLASSIFIED TITLE: IT Sr. Manager
Role/Level/Range: L/04/LF
Starting Salary Range: $98,200 - $171,900 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status: Exempt
LOCATION
Location: Remote
Department name: IT@JH Cloud and Virtualization Services
Personnel area: University Administration
TOTAL REWARDS
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
EDUCATION AND EXPERIENCE EQUIVALENCY
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
APPLICANTS COMPLETING STUDIES
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
BACKGROUND CHECKS
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
DIVERSITY AND INCLUSION
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
ACCOMMODATION INFORMATION
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.
VACCINE REQUIREMENTS
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
See All 7 Technical Support Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Technical Support Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
- Allegheny Clinic1
- BD1
- Hyatt1
- Johns Hopkins University1
- Perdue1
Top Industries Hiring
- Education2
- Chemicals & Materials1
- Food & Beverage1
- Healthcare & Medical Services1
- Hospitality & Tourism1
What Maryland Employers Look For
The qualifications that appear most often in technical support manager jobs across Maryland.
- 5 or more years of experience in technical support or IT operations roles
- Proven experience managing and developing a technical support team
- Proficiency with ITSM platforms such as Zendesk, ServiceNow, or Jira Service Management
- Strong knowledge of ITIL framework and service management best practices
- Bachelor's degree in information technology, computer science, or a related field
- Experience with KPI tracking, SLA management, and support performance reporting
Technical Support Manager Jobs in Maryland: Frequently Asked Questions
How many technical support manager jobs are there in Maryland?
There are 7+ technical support manager openings in Maryland on Migrate Mate as of June 2026, with the most roles in Baltimore, Columbia, and Maryland. New positions post regularly as employers across Maryland hire.
How much do technical support managers make in Maryland?
Technical support managers in Maryland earn a median of about $171,490 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $106,620 for the lowest 10% to over $245,830 for the top 10%. Pay rises with experience, specialty, and employer.
Which Maryland cities have the most technical support manager jobs?
Baltimore, Columbia, and Maryland have the most technical support manager openings in Maryland right now, with additional roles spread across smaller metros statewide.
Which companies hire technical support managers in Maryland?
Employers hiring technical support managers in Maryland include Allegheny Clinic, BD, and Hyatt, based on current listings on Migrate Mate as of June 2026.
Are there remote technical support manager jobs in Maryland?
Yes. About 43% of technical support manager openings tied to Maryland are remote or hybrid as of June 2026. The rest are on-site roles based in Maryland metros.
How do I apply for technical support manager jobs in Maryland?
You can apply to technical support manager jobs in Maryland directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Maryland location, then apply to each one that fits.
See All 7 Technical Support Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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