Technical Support Manager Jobs in Maryland
Technical Support Manager jobs in Maryland are in steady demand, concentrated in the defense contracting, federal IT services, and cybersecurity sectors that anchor the state's technology economy. Baltimore, the D.C. suburbs of Bethesda and Rockville, and the Annapolis corridor are the primary hiring centers, where employers like Leidos, Northrop Grumman, and Johns Hopkins University maintain large, ongoing technical operations teams. The most in-demand specialties are IT service desk management, managed services oversight, and enterprise systems support. Find a role that fits below and apply directly.
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Showing 5 of 36+ Technical Support Manager jobs
Company Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
Job Description
We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. Reporting to the Technical Support Manager, the Technical Support Analyst II role combines remote technical assistance with on-site deployment and hardware troubleshooting, serving as a key resource for customer project startups, field diagnostics, and hardware replacement.
Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.
This position requires frequent travel to customer sites (up to 50%), with occasional adjustment of work hours to support project schedules.
A Day in the Life:
- Travel to customer sites for new startups, on-site diagnostics, and hardware replacements.
- Investigate and resolve escalated hardware and firmware integration issues.
- Handle incoming support calls, emails, and screen shares to prioritize and resolve cases.
- Provide hands-on and remote advice on wiring and configuring hardware.
- Partner with engineering teams on testing, fault replication, and product development.
- Maintain detailed case logs and update knowledge base articles.
- Conduct post-startup check-ins and technical assurance reviews.
- Perform additional tasks as assigned.
Required Skills & Abilities:
- Proficient in hardware assembly, circuit/wiring diagnostics, low-voltage power supply, and peripheral integration.
- Willingness to travel up to 50% for on-site startups and emergency troubleshooting.
- Flexibility to work adjusted shifts and join an on-call rotation (nights, weekends, and holidays).
- Clear technical communication skills for both technical and non-technical audiences.
- Strong customer service orientation.
- Strong analytical and critical thinking skills for root-cause diagnosis.
- Ability to work both independently and collaboratively.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to lift up to 50 lbs and hold a valid driver's license.
- Experience with ticketing systems and remote support tools.
Desired Skills:
- Windows, Linux, or macOS administration
- REST & API integrations
- Windows workstation deployment and administration
- Web application support
- Cisco or Avaya VoIP solutions
- Small electronics and IoT device support
- Active Directory and Windows Domain services
- Scripting and automation (PowerShell, Python, etc.)
- Networking, databases, and application architecture principles
- Networking protocols (DNS, DHCP, HTTP(S), TLS/SSL)
- Root cause and server log analysis
- IT security principles and network policies
Education and Experience:
- Bachelor’s Degree in Computer Science, Computer or Electrical Engineering, Information Technology or related field
- CompTIA A+ (hardware/OS fundamentals), CompTIA Network+, Security+
- 4 - 7 years prior experience working in a technical help desk environment and troubleshooting hardware
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work Home Buying Incentive
- Employee Referral Bonuses
- Flex Scheduling
Additional Information:
Company Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
Job Description
We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. Reporting to the Technical Support Manager, the Technical Support Analyst II role combines remote technical assistance with on-site deployment and hardware troubleshooting, serving as a key resource for customer project startups, field diagnostics, and hardware replacement.
Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.
This position requires frequent travel to customer sites (up to 50%), with occasional adjustment of work hours to support project schedules.
A Day in the Life:
- Travel to customer sites for new startups, on-site diagnostics, and hardware replacements.
- Investigate and resolve escalated hardware and firmware integration issues.
- Handle incoming support calls, emails, and screen shares to prioritize and resolve cases.
- Provide hands-on and remote advice on wiring and configuring hardware.
- Partner with engineering teams on testing, fault replication, and product development.
- Maintain detailed case logs and update knowledge base articles.
- Conduct post-startup check-ins and technical assurance reviews.
- Perform additional tasks as assigned.
Required Skills & Abilities:
- Proficient in hardware assembly, circuit/wiring diagnostics, low-voltage power supply, and peripheral integration.
- Willingness to travel up to 50% for on-site startups and emergency troubleshooting.
- Flexibility to work adjusted shifts and join an on-call rotation (nights, weekends, and holidays).
- Clear technical communication skills for both technical and non-technical audiences.
- Strong customer service orientation.
- Strong analytical and critical thinking skills for root-cause diagnosis.
- Ability to work both independently and collaboratively.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to lift up to 50 lbs and hold a valid driver's license.
- Experience with ticketing systems and remote support tools.
Desired Skills:
- Windows, Linux, or macOS administration
- REST & API integrations
- Windows workstation deployment and administration
- Web application support
- Cisco or Avaya VoIP solutions
- Small electronics and IoT device support
- Active Directory and Windows Domain services
- Scripting and automation (PowerShell, Python, etc.)
- Networking, databases, and application architecture principles
- Networking protocols (DNS, DHCP, HTTP(S), TLS/SSL)
- Root cause and server log analysis
- IT security principles and network policies
Education and Experience:
- Bachelor’s Degree in Computer Science, Computer or Electrical Engineering, Information Technology or related field
- CompTIA A+ (hardware/OS fundamentals), CompTIA Network+, Security+
- 4 - 7 years prior experience working in a technical help desk environment and troubleshooting hardware
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work Home Buying Incentive
- Employee Referral Bonuses
- Flex Scheduling
Additional Information:
See All 36 Technical Support Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Technical Support Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in technical support manager jobs across Maryland.
- Bachelor's degree in information technology, computer science, or a related field required
- Three or more years of technical support or IT operations experience in a leadership role
- CompTIA A+, Network+, or ITIL Foundation certification preferred by most Maryland employers
- Demonstrated experience managing helpdesk teams and support ticketing systems like ServiceNow
- Familiarity with federal compliance frameworks such as NIST or FISMA for government-adjacent roles
- Strong communication skills and proven ability to coordinate across technical and non-technical teams
Technical Support Manager Jobs in Maryland: Frequently Asked Questions
How do you become a technical support manager in Maryland?
Maryland does not require a state-issued license to work as a technical support manager. The standard path is a bachelor's degree in information technology or computer science, followed by several years in technical support or systems administration roles before moving into management. Many Maryland employers, particularly those in defense contracting and federal IT services, also value ITIL or CompTIA certifications and experience with government compliance standards as concrete qualifications.
How much do technical support managers make in Maryland?
Technical support managers in Maryland earn a median of about $171,490 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $106,620 for the lowest 10% to over $245,830 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Maryland?
Maryland technical support manager roles are posted by DLH, Rippling, and Metalcraft and others right now, based on current listings on Migrate Mate as of October 2026. Maryland's concentration of federal agencies, defense contractors, and large hospital systems creates consistent demand across both private and public sector employers.
Which Maryland cities have the most technical support manager jobs?
Baltimore, Maryland, and Bethesda have the most technical support manager openings in Maryland. The D.C. suburban corridor drives the largest share, where federal agencies, defense primes, and technology service firms cluster, while Baltimore's anchor institutions in healthcare and higher education sustain a second major market, and smaller metro areas benefit from the presence of government contractor satellite offices.
Are there remote technical support manager jobs in Maryland?
Yes, and more than most fields. About 64% of technical support manager openings tied to Maryland are remote or hybrid as of October 2026, reflecting how much of the role involves oversight, documentation, and communication rather than hands-on hardware work. The most remote-friendly responsibilities are team scheduling, escalation management, and vendor coordination, while on-site requirements tend to cluster around roles supporting physical data centers or cleared government facilities.
How can I get hired as a technical support manager in Maryland with little or no experience?
The most realistic entry path is a desktop support technician or IT help desk analyst role, which large Maryland employers like Leidos, SAIC, and University of Maryland Medical System use as a pipeline into team lead and management positions. Earning an ITIL Foundation certification or CompTIA A+ gives candidates a measurable edge. Many Maryland defense contractors also offer rotational IT programs for recent graduates, and moving from a senior technician role into a lead position internally remains the most common promotion route statewide.
Where can I find and apply to technical support manager jobs in Maryland?
You can find and apply to technical support manager jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search the available roles by location or specialty, find positions that match your experience level, and apply directly to the ones that fit.
See All 36 Technical Support Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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