Technical Support Manager Jobs in Michigan

JOB DESCRIPTION

Job Summary/Objective

Manage the Information Technology (IT) department of a Manufacturing Plant in the Automotive industry. Provide services and support to Plant Operations maximizing availability, performance and efficiency. Focus on cost effective solutions with a continuous improvement mindset.

Reporting Relationships

• Direct report to the Plant Manager
• Dotted-line reporting relationship to the Regional IT Manager

Roles & Responsibilities

IT Management:

• Manage IT Team, primarily on 1st shift weekdays, ensuring support for off-shift, weekends and on call support.
• Consult with plant management on continuous improvement ideas and fulfill requests.
• Project Management or key team member of projects to deliver new initiatives and/or service improvements.
• Drive problem management resolution and permanent corrective actions.
• Provides key Plant IT contact for internal and external Adient Customers.
• Ensures Company IT activities are communicated in a timely fashion to the Plant Leaders.
• Responsible for IT tasks related to launches and communicating updates at readiness reviews.
• Other duties as assigned by management (can be modified for local requirements)

IT Infrastructure & Applications:

• Responsible for the daily operations of computer systems including but not limited to the following:

• Perform Level 1, incident management, support for hardware, communications, networking, software and shop-floor systems ran at the manufacturing facility. Escalate to next level support teams if applicable.

• Monitor, event management and administration of local IT Infrastructure.

• Adhering to the processes and standards of the company.

• Manage access to IT services while complying with Security and Vulnerability standards.
• Ensure system backups are current and can be restored.
• Schedule and coordinate hardware and infrastructure installation with Corporate and 3rd party suppliers.
• Maintain Key and Operational Metrics
• Maintain documentation of IT Services, Equipment and Procedures
• (additions for local requirements)

Experience & Skills

Minimum Required:

• 6 years IT related experience.
• 3 years leading IT operations services and team.
• Strong communication, analytical, project management and problem-solving skills.
• Ability to delegate and track multiple work streams.
• Desire to have broad responsibilities and work in fast paced environment.
• (additions for local requirements)

Additional Desired:

• At least 3 years of experience in a manufacturing environment, ideally automotive industry.
• Manufacturing Execution System (MES) experience.
• Basic database knowledge and report writing skills.

Education & Training

Required:

• Bachelors’ Degree in IT.
• Or Associates/Technical Degree in IT related field of study with 5+ years of experience.

Desired:

• Technical Certifications.
• Continuous Improvement training.

Other Requirements

• 7x24 on-call availability for critical plant operation system support
• Willingness to work 45+ hours a week and weekends

PRIMARY LOCATION

Romulus Foam