Technical Support Manager Jobs in Michigan
Technical Support Manager jobs in Michigan are in consistent demand, with the strongest hiring concentrated in technology services, automotive systems, manufacturing IT, and healthcare technology across a range from team lead to senior director level. Detroit, Grand Rapids, and Ann Arbor anchor most of the activity, where employers like Stellantis, Henry Ford Health, and Consumers Energy maintain substantial technical operations that require experienced support leadership. The most sought-after specialties in Michigan include IT service desk management, enterprise systems support, and cloud infrastructure oversight. Find a role that fits below and apply directly.
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Showing 5 of 20+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 20 Technical Support Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Technical Support Manager Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
What Michigan Employers Look For
The qualifications that appear most often in technical support manager jobs across Michigan.
- Bachelor's degree in information technology, computer science, or a related technical field
- Five or more years of technical support experience including at least two in a supervisory role
- Demonstrated ability to manage help desk or service desk teams using ITIL or similar frameworks
- Experience with ticketing systems such as ServiceNow, Jira, or Zendesk in an enterprise environment
- Strong communication skills for coordinating across engineering, product, and business stakeholder teams
- CompTIA A+, Network+, or an equivalent vendor certification preferred by most Michigan employers
Technical Support Manager Jobs in Michigan: Frequently Asked Questions
How do you become a technical support manager in Michigan?
The most direct path is building hands-on technical support experience in Michigan's IT or manufacturing sectors before moving into a supervisory role. Michigan does not require a state-issued license for technical support managers, so employers focus on a combination of a bachelor's degree in a technical field, proven team leadership, and industry certifications such as CompTIA or an ITIL Foundation credential, which is widely recognized by large Michigan technology and automotive employers.
How much do technical support managers make in Michigan?
Technical support managers in Michigan earn a median of about $163,760 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $99,270 for the lowest 10% to over $232,870 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Michigan?
Employers hiring technical support managers in Michigan right now include Corewell Health, Service Lane eAdvisor, and Flexco, based on current listings on Migrate Mate as of August 2026. Michigan's automotive, healthcare, and utilities sectors are particularly active, reflecting the state's broad demand for technical support leadership tied to large enterprise operations.
Which Michigan cities have the most technical support manager jobs?
Troy, Michigan, and Walker account for the most technical support manager openings in Michigan. Detroit's concentration of automotive headquarters, major hospital systems, and corporate IT departments drives the bulk of demand, while Grand Rapids draws on its growing healthcare and manufacturing base and Ann Arbor benefits from the University of Michigan's technology ecosystem and research-driven employers in the surrounding corridor.
Are there remote technical support manager jobs in Michigan?
Yes, and they're more common than in many comparable roles. About 38% of technical support manager openings tied to Michigan are remote or hybrid as of August 2026, reflecting the desk-based and systems-focused nature of much of the work. Strategy, reporting, vendor management, and ticket queue oversight tend to be the functions most often performed fully remotely, while roles requiring on-site lab or hardware oversight are more likely to require in-person presence.
How can I get hired as a technical support manager in Michigan with little or no experience?
The most realistic entry path is through a help desk analyst or IT support specialist role at a Michigan employer with a clear internal promotion track, such as health systems like Beaumont Health or large manufacturers with in-house IT departments. Building toward a team lead title from those positions, combined with earning an ITIL Foundation certificate or CompTIA Network+ credential, signals readiness for management without prior supervisory history. Adjacent roles in technical training coordination or IT project coordination in Michigan also offer a credible lateral move into support leadership.
Where can I find and apply to technical support manager jobs in Michigan?
You can find and apply to technical support manager jobs in Michigan on Migrate Mate, which lists current Michigan openings from employers actively hiring for this role. Find a role that fits and apply directly from the listing.
See All 20 Technical Support Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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