Technical Support Manager Jobs in Tennessee
Technical Support Manager jobs in Tennessee concentrate heavily in healthcare IT, logistics technology, and manufacturing systems, with demand across entry-level team leads and senior operations managers overseeing large support organizations. Nashville, Memphis, and Knoxville drive the majority of hiring, anchored by employers such as HCA Healthcare, FedEx, and Pilot Flying J, all of which maintain significant technical operations in the state. The most in-demand specialties include cloud infrastructure support, enterprise helpdesk management, and customer-facing SaaS support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 15+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 15 Technical Support Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Technical Support Manager Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Tennessee Employers Look For
The qualifications that appear most often in technical support manager jobs across Tennessee.
- Bachelor's degree in information technology, computer science, or a related field required
- Five or more years of technical support experience including direct team leadership
- Demonstrated experience managing helpdesk or IT service desk operations at scale
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- Strong knowledge of networking fundamentals, operating systems, and enterprise hardware
- ITIL Foundation certification or equivalent service management credential preferred
Technical Support Manager Jobs in Tennessee: Frequently Asked Questions
How do you become a technical support manager in Tennessee?
Most Tennessee employers expect a bachelor's degree in information technology, computer science, or a related field alongside several years of hands-on technical support experience before moving into management. Tennessee does not require a state-issued license for this role. Certifications such as CompTIA A+, Network+, or ITIL Foundation significantly strengthen a candidacy, and many Nashville-area employers in healthcare IT also value experience with systems compliant with HIPAA standards.
How much do technical support managers make in Tennessee?
Technical support managers in Tennessee earn a median of about $158,700 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $98,380 for the lowest 10% to over $237,640 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Tennessee?
Employers hiring technical support managers in Tennessee right now include PDI, Comcast, and Uniguest, based on current listings on Migrate Mate as of August 2026. Tennessee's concentration of large healthcare systems, logistics companies, and regional corporate headquarters means demand stays consistent across both enterprise IT departments and managed service providers throughout the state.
Which Tennessee cities have the most technical support manager jobs?
Nashville, Tennessee, and Memphis account for the largest share of technical support manager openings in Tennessee. Nashville leads because of its dense cluster of healthcare IT firms, corporate headquarters, and a fast-growing technology sector, while Memphis is driven by logistics and supply chain operations, and Knoxville reflects demand from regional manufacturing and university-affiliated technology employers.
Are there remote technical support manager jobs in Tennessee?
Yes, and they are more common than in many other management roles, since a significant portion of technical support manager work involves overseeing distributed teams and ticket queues that do not require a physical presence. About 78% of technical support manager openings tied to Tennessee are remote or hybrid as of August 2026, reflecting how much of the role can be handled through remote monitoring and communication tools. Strategic planning, escalation management, and vendor coordination are the functions most often performed fully remotely.
How can I get hired as a technical support manager in Tennessee with little or no experience?
The most realistic entry path is moving up from a senior technical support specialist or IT team lead role within the same organization, which Tennessee employers such as large healthcare systems and logistics companies actively encourage through internal promotion tracks. Building toward an ITIL Foundation certification while in a frontline role signals readiness for management. Candidates who take on informal lead responsibilities, document process improvements, and pursue associate-level IT credentials through Tennessee colleges gain a clear edge when applying for first-time manager openings.
Where can I find and apply to technical support manager jobs in Tennessee?
You can find and apply to technical support manager jobs in Tennessee on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level, industry focus, and preferred location, then apply directly to the ones that fit.
See All 15 Technical Support Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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