User Experience Design Jobs in Massachusetts
User Experience Design jobs in Massachusetts are in strong demand, with a particularly active market across the technology, healthcare, financial services, and higher education sectors, serving roles from junior designers to principal-level and UX directors. Boston, Cambridge, and Burlington are the primary hiring hubs, home to established employers such as MathWorks, Liberty Mutual, and Massachusetts General Hospital that consistently seek user experience professionals. The most sought-after specializations in the state include product design, UX research, and accessibility-focused design. Find a role that fits below and apply directly.
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Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
Help shape intuitive experiences that support medical coding, documentation, authorization, and revenue cycle management (RCM) workflows. The Lead UX Researcher, RCM Documentation will lead research and design for complex healthcare workflows, translating user needs and business requirements into effective experiences from concept through implementation. This role partners closely with Product, Engineering, and healthcare practices to improve accuracy, efficiency, and usability across interconnected clinical and revenue cycle workflows. This position is hybrid in Boston, MA and reports to the Director User Experience.
About the Team:
The RCM Documentation team designs experiences that support accurate documentation, authorization, medical coding, and revenue cycle workflows. The team works closely with healthcare practices to understand real-world needs and uses research, prototyping, testing, and iterative design to develop and refine solutions. Team members partner across Product, Engineering, Design, and related healthcare and revenue cycle teams to create consistent experiences across interconnected workflows. The team also explores appropriate uses of AI and emerging technologies to improve how solutions are researched, designed, tested, and delivered.
Essential Job Responsibilities:
- Lead user research using methods such as interviews, contextual inquiry, observation, and on-site practice visits to understand workflows, user needs, and business challenges.
- Develop experience strategies, information architecture, workflows, prototypes, and detailed design specifications from early concepts through implementation.
- Apply systems thinking across interconnected clinical and revenue cycle workflows, accounting for upstream inputs, downstream impacts, role handoffs, exceptions, and opportunities for automation.
- Translate research findings, user feedback, competitive analysis, and industry insights into clear design priorities and recommendations.
- Establish and communicate UX direction for complex initiatives, partnering with Product, Engineering, and Design to align decisions and manage dependencies across products and workflows.
- Facilitate design discussions and usability evaluations with cross-functional partners and healthcare practice users, incorporating feedback throughout product development when appropriate.
- Define and apply consistent interaction patterns and design approaches across related documentation, authorization, medical coding, and revenue cycle experiences.
- Integrate AI tools into appropriate research, synthesis, design, and prototyping workflows; evaluate their usefulness and limitations, apply human judgment when interpreting AI-assisted outputs, and share effective practices with design and cross-functional partners.
- Advance UX quality by contributing design expertise, research insights, and reusable practices across the broader product development organization.
- Travel approximately 15–25% annually within the United States to conduct research and validate solutions with healthcare practices.
Additional Job Responsibilities:
- Conduct competitive and industry research to inform product and experience decisions.
- Build relationships with healthcare practice users to support ongoing research, feedback, and solution refinement.
- Collaborate with teams responsible for related workflows to identify dependencies and create consistent user experiences.
- Explore emerging design, research, prototyping, and AI capabilities that may improve product development practices.
- Contribute to shared UX methods, standards, frameworks, and design practices.
- Support cross-functional teams in connecting design decisions to user needs and measurable outcomes.
- Participate in the continued development of research and design approaches for complex healthcare workflows.
Expected Education & Experience:
- 5+ years of professional UX or product design experience, including demonstrated experience designing healthcare systems.
- Experience using primary research methods such as user interviews, contextual inquiry, and observation.
- Demonstrated ability to synthesize user research and feedback into clear design direction and product recommendations.
- Experience designing enterprise, financial, healthcare, or other complex operational workflows.
- Demonstrated experience leading significant design initiatives and building alignment among Product, Engineering, Design, and other partners.
- Experience creating experience frameworks, information architecture, interaction designs, wireframes, prototypes, and detailed design specifications.
- Experience using AI tools to support research, design, prototyping, or product development and the ability to evaluate and adapt these approaches as capabilities evolve.
- Portfolio demonstrating problem framing, research synthesis, interaction design, and the rationale behind design decisions.
- Ability to travel within the United States for healthcare practice visits approximately 15–25% annually.
- Experience with healthcare revenue cycle management, medical billing, ambulatory or independent practice environments, healthcare AI applications, or AI-enabled product development processes is preferred.
- Healthcare experience required.
Expected Compensation
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
Help shape intuitive experiences that support medical coding, documentation, authorization, and revenue cycle management (RCM) workflows. The Lead UX Researcher, RCM Documentation will lead research and design for complex healthcare workflows, translating user needs and business requirements into effective experiences from concept through implementation. This role partners closely with Product, Engineering, and healthcare practices to improve accuracy, efficiency, and usability across interconnected clinical and revenue cycle workflows. This position is hybrid in Boston, MA and reports to the Director User Experience.
About the Team:
The RCM Documentation team designs experiences that support accurate documentation, authorization, medical coding, and revenue cycle workflows. The team works closely with healthcare practices to understand real-world needs and uses research, prototyping, testing, and iterative design to develop and refine solutions. Team members partner across Product, Engineering, Design, and related healthcare and revenue cycle teams to create consistent experiences across interconnected workflows. The team also explores appropriate uses of AI and emerging technologies to improve how solutions are researched, designed, tested, and delivered.
Essential Job Responsibilities:
- Lead user research using methods such as interviews, contextual inquiry, observation, and on-site practice visits to understand workflows, user needs, and business challenges.
- Develop experience strategies, information architecture, workflows, prototypes, and detailed design specifications from early concepts through implementation.
- Apply systems thinking across interconnected clinical and revenue cycle workflows, accounting for upstream inputs, downstream impacts, role handoffs, exceptions, and opportunities for automation.
- Translate research findings, user feedback, competitive analysis, and industry insights into clear design priorities and recommendations.
- Establish and communicate UX direction for complex initiatives, partnering with Product, Engineering, and Design to align decisions and manage dependencies across products and workflows.
- Facilitate design discussions and usability evaluations with cross-functional partners and healthcare practice users, incorporating feedback throughout product development when appropriate.
- Define and apply consistent interaction patterns and design approaches across related documentation, authorization, medical coding, and revenue cycle experiences.
- Integrate AI tools into appropriate research, synthesis, design, and prototyping workflows; evaluate their usefulness and limitations, apply human judgment when interpreting AI-assisted outputs, and share effective practices with design and cross-functional partners.
- Advance UX quality by contributing design expertise, research insights, and reusable practices across the broader product development organization.
- Travel approximately 15–25% annually within the United States to conduct research and validate solutions with healthcare practices.
Additional Job Responsibilities:
- Conduct competitive and industry research to inform product and experience decisions.
- Build relationships with healthcare practice users to support ongoing research, feedback, and solution refinement.
- Collaborate with teams responsible for related workflows to identify dependencies and create consistent user experiences.
- Explore emerging design, research, prototyping, and AI capabilities that may improve product development practices.
- Contribute to shared UX methods, standards, frameworks, and design practices.
- Support cross-functional teams in connecting design decisions to user needs and measurable outcomes.
- Participate in the continued development of research and design approaches for complex healthcare workflows.
Expected Education & Experience:
- 5+ years of professional UX or product design experience, including demonstrated experience designing healthcare systems.
- Experience using primary research methods such as user interviews, contextual inquiry, and observation.
- Demonstrated ability to synthesize user research and feedback into clear design direction and product recommendations.
- Experience designing enterprise, financial, healthcare, or other complex operational workflows.
- Demonstrated experience leading significant design initiatives and building alignment among Product, Engineering, Design, and other partners.
- Experience creating experience frameworks, information architecture, interaction designs, wireframes, prototypes, and detailed design specifications.
- Experience using AI tools to support research, design, prototyping, or product development and the ability to evaluate and adapt these approaches as capabilities evolve.
- Portfolio demonstrating problem framing, research synthesis, interaction design, and the rationale behind design decisions.
- Ability to travel within the United States for healthcare practice visits approximately 15–25% annually.
- Experience with healthcare revenue cycle management, medical billing, ambulatory or independent practice environments, healthcare AI applications, or AI-enabled product development processes is preferred.
- Healthcare experience required.
Expected Compensation
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
See All 11 User Experience Design Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find User Experience Design JobsUser Experience Design Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
User Experience Design Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What Massachusetts Employers Look For
The qualifications that appear most often in user experience design jobs across Massachusetts.
- Portfolio demonstrating end-to-end UX design process across multiple shipped products
- Bachelor's degree in human-computer interaction, design, or a related field
- Proficiency in Figma, Sketch, or comparable prototyping and wireframing tools
- Experience conducting user research, usability testing, and synthesizing findings into design decisions
- Ability to collaborate cross-functionally with product managers, engineers, and stakeholders
- Familiarity with accessibility standards including WCAG 2.1 guidelines and inclusive design principles
User Experience Design Jobs in Massachusetts: Frequently Asked Questions
How do you become a user experience design in Massachusetts?
User experience design has no state-issued license in Massachusetts, so entry depends on education and portfolio. Most Massachusetts employers expect a bachelor's degree in human-computer interaction, graphic design, or a related field, though some accept candidates with a bootcamp certificate paired with a strong portfolio. Building case studies that show research, wireframing, and tested outcomes is the most direct path to landing interviews with Massachusetts employers.
How much do user experience designs make in Massachusetts?
User experience designs in Massachusetts earn a median of about $113,540 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $71,110 for the lowest 10% to over $178,050 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire user experience designs in Massachusetts?
Employers hiring user experience designs in Massachusetts right now include Whoop, Symbotic, and State Street, based on current listings on Migrate Mate as of October 2026. Massachusetts's concentration of technology companies, major academic medical centers, and financial services firms means UX roles appear across a wide variety of industries and product types throughout the state.
Which Massachusetts cities have the most user experience design jobs?
Boston, Norwood, and Waltham have the most user experience design openings in Massachusetts. Boston and Cambridge lead because of the dense cluster of technology firms, healthcare systems, and universities headquartered or based there, while Burlington and Waltham attract UX roles from established software and enterprise technology companies that have long maintained offices in the Route 128 corridor.
Are there remote user experience design jobs in Massachusetts?
Yes, and more than most fields. About 50% of user experience design openings tied to Massachusetts are remote or hybrid as of October 2026, reflecting how well the work translates to digital collaboration tools. UX research, content strategy, and product design are the sub-areas most consistently offered in remote or flexible arrangements by Massachusetts employers.
How can I get hired as a user experience design in Massachusetts with little or no experience?
The most realistic entry path is an associate or junior designer role at a mid-size technology or healthcare company in the Boston area, where employers such as those in the Route 128 technology corridor and Longwood Medical Area regularly hire candidates who demonstrate strong portfolio fundamentals. Lateral moves from graphic design, marketing, or front-end development roles are common entry points. Completing a structured UX bootcamp and building three to four portfolio case studies documenting research through final design gives candidates a practical edge in Massachusetts hiring processes.
Where can I find and apply to user experience design jobs in Massachusetts?
You can find and apply to user experience design jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Find roles that fit your background and apply directly to the ones that match.
See All 11 User Experience Design Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find User Experience Design Jobs