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INTRODUCTION

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

ROLE AND RESPONSIBILITIES

The NAM Reverse Logistics Specialist is responsible for designing, managing, and continuously improving processes that govern the return, recovery, and disposition of products, packaging, and materials within the NAM Supply Chain. This role ensures that returned and non-conforming goods are handled efficiently, compliantly, and sustainably, with a focus on reducing waste, recovering value, and minimizing financial and operational impact to the business. By driving operational excellence, cross-functional alignment, and 3PL partnership management, this role enables the company to improve cost efficiency, enhance service reliability, and advance sustainability commitments.

Accountabilities:

• Returns & RMA Operations: Execute and manage returns, RMAs, recalls, and disposition workflows in line with established procedures.
• Vendor & Partner Coordination: Collaborate daily with 3PLs, carriers, repair centers, and recycling vendors to ensure timely pickup, processing, and final disposition.
• Issue Management & Escalation: Triage operational exceptions and escalate complex or systemic issues to the Reverse Logistics Specialist.
• Data Accuracy & Inventory Control: Maintain accurate system records (RMAs, inventory status, disposition codes) and support cycle counts, audits, and inventory investigations.
• Logistics & Reporting: Process transportation documentation, support freight consolidation, and deliver regular KPI and operational reports (turnaround time, recovery rates, volumes, costs).
• Continuous Improvement & Compliance: Contribute to process improvements and cross-functional initiatives while ensuring adherence to safety, regulatory, and environmental requirements.

Capabilities:

• Detail-oriented, reliable, and process-driven.
• Strong organizational skills and ability to prioritize under pressure.
• Good verbal and written communication; able to escalate clearly and early.
• Basic analytical skills to produce and interpret operational metrics.
• Team player with a service orientation and willingness to execute tactical tasks.
• Comfortable working in a fast-paced operational environment and supporting change initiatives.
• Computer proficiency with all Microsoft applications.

BASIC QUALIFICATIONS

• 2–4 years logistics, warehouse, or reverse logistics operations experience.
• Hands-on experience with returns/RMA processes, basic disposition routing, and 3PL coordination.
• Proficient in Microsoft Excel and Outlook; experience with WMS/ERP or returns modules preferred.
• Familiarity with freight documentation and basic transportation concepts across North America.
• Exposure to sustainability/product recovery initiatives is a plus.
• Strong interpersonal skills and ability to manage multiple stakeholders.

ABOUT COATES

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

JOIN A CREW THAT CARES

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

BE INSPIRED TO BE MORE

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

• Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
• We do not contact employment candidates via email to solicit personal or financial information
• All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group
• All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.