Airlines Visa Sponsorship Jobs in Indiana

Title: Broker Alliance Operations Director

Location: Fishers, IN

Reports to: EVP of Broker Partnerships

Built Different:

Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.

But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.

Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.

Our Core Values

• Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.

• Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.

• Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.

• Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.

• Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.

Your Competitive Edge:

• Base salary of $95,000 - $125,000 (annualized), paid bi-weekly.

• Performance-based bonus of up to 15% of base salary annually.

• This position is classified as FLSA Exempt.

Our commitment to "Take Care of Each Other" shows up in everything we offer—generous benefits, competitive wages and retirement plan matching, paid vacation and holidays, excellent training programs, and discounted flight training. You'll join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

Where You Make Your Mark:

The Broker Alliance Operations Director serves as the operational backbone of the Jet Access Broker Alliance platform, translating leadership vision into efficient, scalable execution across every dimension of the broker experience. This role drives the systems, processes, and cross-functional coordination that allows the platform to grow without friction, ensuring that brokers are onboarded quickly, supported consistently, and set up to produce. The Broker Alliance Operations Director directly shapes the platform's capacity to scale and the quality of experience that distinguishes Jet Access as the partner of choice for independent aviation brokers.

Broker Onboarding and Integration

• Oversee and continuously improve the end-to-end onboarding experience for all new Broker Alliance brokers, with a focus on speed, professionalism, and operational readiness.

• Coordinate onboarding workflows across technology, accounting, CRM setup, compliance, marketing, and training to ensure a seamless transition from signed agreement to active production.

• Develop and maintain standardized onboarding procedures, documentation, and operational checklists that scale as broker volume grows.

• Serve as the primary conduit between onboarding brokers and key internal personnel, resolving blockers and ensuring accountability across departments.

• Continuously evaluate and refine the onboarding process based on broker feedback, time-to-productivity metrics, and operational learnings.

Platform Operations and Process Excellence

• Implement and execute the leadership vision for the continued growth and operational excellence of the Broker Alliance platform, translating strategy into day-to-day action.

• Build and maintain scalable systems and operational processes that support rapid broker growth and long-term platform expansion.

• Identify operational inefficiencies and drive solutions that improve workflow, communication, and execution across the platform.

• Provide general oversight of platform operations to ensure consistency, accountability, and service excellence at every touchpoint.

• Coordinate across departments to maintain alignment between operations, sales, accounting, marketing, and broker support functions.

Technology and Systems Management

• Evaluate, implement, and improve technologies that enhance broker productivity and operational efficiency across the platform.

• Work closely with internal and external technology partners to optimize the Broker Alliance technology stack and ensure systems remain current and effective.

• Oversee enhancements and integrations related to Stack, Salesforce CRM, and other operational systems used by brokers and internal teams.

• Identify and advance opportunities for automation, reporting improvements, and better broker-facing technology solutions.

• Ensure all platform systems are scalable, secure, and designed for an intuitive broker experience.

Accounting, Reconciliation, and Broker Payroll

• Improve and maintain accounting processes related to trip reconciliation, commission tracking, and broker payments to ensure accuracy and timeliness.

• Partner closely with accounting teams to ensure accurate and timely reconciliation of completed flights and associated payables.

• Prioritize efficient broker payroll processes with a standing goal of paying brokers as quickly as possible following completed trips.

• Develop operational controls and reporting systems that improve transparency, accountability, and financial visibility across the platform.

• Streamline commission tracking and payout workflows to reduce friction and strengthen broker trust and satisfaction.

Marketing Support and Growth Initiatives

• Collaborate with internal marketing teams and external partners to enhance the visibility and growth of the Broker Alliance platform and attract high-quality broker candidates.

• Help develop and oversee marketing initiatives designed to generate qualified private aviation client leads for brokers and support overall platform revenue growth.

• Oversee operational execution of marketing services offered to brokers, including CRM integration and migration of prospect and client databases into Stack and Salesforce.

• Continuously evaluate new marketing tools, systems, and lead generation opportunities that strengthen the platform’s competitive position.

• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.

Who Thrives in This Seat

The Skills You Carry In

• Bachelor’s degree in business, operations, aviation management, or a related field; equivalent professional experience considered.

• Demonstrated operational management experience, preferably in private aviation, luxury services, brokerage platforms, or high-growth service organizations.

• Proven ability to build, improve, and scale operational systems and processes in a fast-paced environment.

• Experience managing CRM systems, technology implementations, and workflow automation; familiarity with Salesforce and Stack is a strong plus.

• Financial and accounting process management experience, including reconciliation, commission tracking, or broker/vendor payroll workflows.

• Strong written and verbal communication skills with the ability to manage cross-functional relationships and represent the platform professionally.

• Must pass required background checks and pre-employment screening.

• Deep alignment with Jet Access core values and a genuine commitment to doing the right thing, building relationships, and delivering for the people who depend on this platform.

What This Role Asks of You

• This is a full-time, in-office role based in Fishers, Indiana; consistent on-site presence is expected to support the team and the brokers who depend on this function.

• Occasional travel may be required for broker meetings, industry events, or operational needs across Jet Access locations.

• A valid driver’s license is required.

• The role demands sustained focus and organizational stamina to manage simultaneous workstreams across onboarding, operations, technology, and accounting.

How You Engage

• You translate vision into execution without needing constant direction, bringing initiative and sound judgment to every operational challenge.

• You communicate clearly and consistently across functions, keeping internal teams aligned and brokers informed and supported.

• You receive feedback openly and use it to improve systems, processes, and your own performance.

• You build trust with brokers and internal stakeholders through follow-through, transparency, and a genuine commitment to their success.

• You bring a collaborative leadership style to every cross-functional interaction, earning cooperation rather than demanding it.

What the Days Look Like

• Core schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with the expectation of availability and responsiveness throughout the business day.

• Occasional evening or weekend availability may be required during high-volume periods, technology transitions, or broker-facing events.

• Days shift fluidly between operational oversight, cross-functional coordination, system management, and direct broker support; no two days are identical.

• Participation in L10 meetings, team standups, and cross-departmental alignment sessions is expected; you come prepared and contribute with specifics.

• You manage your own workload with strong prioritization skills, meeting commitments consistently and surfacing conflicts before they become problems.

What Sets You Apart

• Experience working within or directly supporting a private aviation brokerage, charter operation, or managed aircraft platform.

• Hands-on familiarity with Stack, Salesforce, or similar aviation-specific CRM and operations platforms.

• Background in building or significantly improving operational infrastructure in a high-growth, entrepreneurial environment.

• Experience developing and executing marketing operations or lead generation programs in a service-based business.

• A track record of building strong broker, partner, or vendor relationships that generate measurable loyalty and retention.

• Financial acumen with direct experience managing commission structures, reconciliation processes, or broker payroll workflows.

• Demonstrated interest in growing into a broader leadership role within the organization.

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.