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INTRODUCTION

This advertisement is for the position of Dental Treatment Plan Coordinator for the Crown Point/Merrillville Region.

Who We Are:

We are a family oriented, privately owned dental practice with a mission to provide the best quality in dental care to our local community. We believe in providing an exceptional patient experience and the utmost caliber of dentistry. Our other (and equally important) mission is to provide a great working environment where our team members feel ownership in their role and have the ability to thrive professionally. Our practice’s commitment to providing the best patient care and experience all starts with our team. We believe in fostering a positive office culture where everyone is valued for their contributions and enables professional growth... and we like to have fun, too : )

Who We’re Looking For:

We’re seeking a highly organized and detail-oriented Dental Patient Ambassador to join our reputable dental practice. As a Dental Patient Ambassador, you will play a vital role in ensuring the smooth financial operations of our clinic. Your primary responsibility will be managing and coordinating all aspects of dental insurance billing, patient accounts, and financial transactions. You will work closely with patients, dental staff, and insurance companies to provide exceptional customer service while maintaining accurate financial records. Looking for a strong team player with a customer service background and/or skill set. Being detail oriented, organized, friendly, adaptable, and outgoing are all key qualities needed to succeed as a Dental Treatment Plan Coordinator.

Responsibilities include:

• Act as the primary point of contact for patients regarding their financial inquiries, insurance claims, and billing matters.
• Verify dental insurance coverage, explain benefits to patients, and assist them in understanding their financial responsibilities.
• Prepare and submit accurate insurance claims, ensuring compliance with coding and documentation requirements.
• Monitor and track insurance claims to ensure timely reimbursement and resolve any claim rejections or discrepancies.
• Collect and record patient payments, including copayments, deductibles, and outstanding balances.
• Establish payment plans and arrange financing options for patients as needed.
• Maintain accurate and up-to-date patient financial records ensuring confidentiality and compliance with OSHA and HIPAA regulations.
• Coordinate with dental providers and staff to accurately estimate and communicate treatment costs to patients.
• Assist in managing accounts receivable, including sending statements, following up on overdue payments, and resolving billing disputes.
• Educate patients on financial policies, available payment options and the importance of regular dental care.

MINIMUM QUALIFICATIONS

• Minimum 2 years of dental financial coordinator, dental receptionist, or in a similar role within the dental or healthcare industry.
• In-depth knowledge of dental insurance plans, billing procedures, and dental terminology.
• Strong attention to detail with excellent organizational and multitasking skills.
• Exceptional customer service and communication skills, both verbal and written.
• Must be able to work in a fast-paced environment.

Benefits include: very competitive pay, paid time off based on tenure, free dental services for you and your dependents.

Please provide CV or resume.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits: (Waiting Period May Apply)

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Crown Point, IN 46307: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dental receptionist: 2 years (Required)

Work Location: One location

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off

Work Location: In person