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Nike Job Description Retail Store Manager

Location & Store Type: Nike Factory Store - Queenstown
Address: Queenstown, MD

Behind every great team is a great coach. That’s why when you join us as a Senior Store Manager, we refer to you as a Head Coach.

Join the NIKE Team as a Store Manager

As a Nike Store Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way. We believe that if you have a body, you are an athlete, and you’ll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger. As a Store Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.

Putting Your Best Foot Forward

- Minimum of six years of customer-facing retail or hospitality experience
- Minimum of four years of store management experience
- Experience with retail operations, budgeting, planning, customer service, sales, and people leadership
- Proficient in Microsoft Office and retail business systems
- Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations
- Proven ability to utilize tools for conflict resolution and employee coaching and counseling
- Able to work weekends, nights, and holidays as needed

What You're Responsible For

- Being enthusiastic, passionate, and knowledgeable about NIKE products and services
- Leading your team with courage and cultivating your store environment to achieve sales, service, organization, customer satisfaction and profitability goals while maintaining safety and operational standards
- Fostering a high performing, engaged team environment with a culture of recognition and rewards
- Driving store operation excellence and executing brand initiatives, including P/L statements, labor management, expenses, activations, and programs
- Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
- Working with District Partners on key enterprise-wide initiatives and programs

Be Rewarded for a Job Well Done

- Medical, Dental and Vision Insurance
- Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
- 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
- Accrued Paid Time Off and Holiday Pay
- The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
- Access to support through Optum Employee Assistance Program at no cost for you and your family
- Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. For more information, please refer to Equal Employment Opportunity.