E-Commerce H-1B Sponsorship Jobs in New Jersey
New Jersey's e-commerce sector draws H-1B visa sponsorship from major distribution and tech operations along the I-95 corridor, with hiring hubs in Newark, Jersey City, and Edison. Companies running large-scale online retail, fulfillment technology, and marketplace platforms regularly sponsor roles in engineering, data, and product. The state's proximity to New York City expands the opportunity pool significantly.
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As the Assistant Manager, TechOps you will play a key role in ensuring that business productivity avoids gaps and service disruptions. Overseeing a local group of 2-4 TechOps administrators, you will be responsible for driving their professional growth and guaranteeing consistent, high-quality service delivery. You will play an integral role in identifying technical opportunities across our authentication centers, nationwide retail stores, and large-scale sales teams working in the field. You will build strong relationships across operational teams to help mitigate and remediate technical challenges. Proactively review, update, and optimize TechOps processes and workflows to support evolving production requirements and improve operational efficiency. This position will give you a chance to not only work with cutting edge technology, but also to explore new vendors and bring new solutions to existing business challenges.
What You Get To Do Every Day
Leadership
- Lead a team of 2–4 local support administrators, providing guidance, coaching, and performance feedback.
- Manage schedules and rotational on-call coverage to maintain adequate on-site and weekend support.
- Partner with department leaders and serve as a trusted point of contact for critical business changes, incidents, and outages.
- Develop training materials and establish targeted learning plans for direct reports.
- Review assigned tickets and tasks with support administrators to ensure consistency, timeliness, and quality of work.
- Maintain site inventory and ensure appropriate stock levels for all TechOps-provisioned assets and accessories.
- Oversee maintenance activities and device refresh initiatives for the local site.
Support
- Provide coverage and support for the direct team by owning the support workflow and ensuring tickets are addressed, delegated, or escalated within SLA requirements.
- Serve as a subject matter expert and primary administrator for systems used across the environment.
- Identify and communicate support trends and opportunities for operational improvement.
- Document technical issues clearly and accurately in the helpdesk ticket queue (Jira Service Management).
- Deliver excellent customer service, maintain transparency, and communicate priorities effectively.
Projects
- Partner with Senior TechOps leadership and Engineering to establish project timelines, define objectives, and outline milestones and standard operating procedures.
- Lead local site projects and delegate clearly defined tasks to support staff.
- Own deep-dive investigations into technical issues involving desktops, laptops, phones, networking, MDM platforms, internal tools, automation, and cloud-based systems.
- Manage vendor escalations, research solutions, and support the implementation of third-party technologies.
- Enforce the Change Management SOP and follow the approval process when implementing production changes.
- Facilitate equipment moves, additions, and changes across the site.
Asset Management, Auditing, and Deployments
- Conduct audits of deployed and stored inventory using asset management systems.
- Audit user directories and system records to validate data accuracy and alignment across platforms (e.g., identity providers, collaboration tools, and business systems).
- Contribute to migrations between systems, services, vendors, and platforms.
- Review knowledge base documentation regularly, update articles as needed, and ensure documentation remains accurate and useful.
What You Bring To The Role
Minimum Requirements:
- 5+ years of professional experience in Information Technology, Technical Operations, Help Desk, or a related support environment.
- 1+ year of experience leading, mentoring, coaching, or supervising team members.
- Experience supporting end users in a complex technology environment, including troubleshooting hardware, software, and systems-related issues.
- Foundational knowledge of networking concepts and troubleshooting methodologies.
- Experience administering endpoint management, device management, or mobile device management (MDM) solutions.
- Experience supporting identity and access management processes, including user provisioning, account administration, authentication, and access controls.
- Experience supporting productivity and collaboration platforms.
- Experience supporting authentication technologies, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
- Strong understanding of operating systems and the ability to diagnose technical issues through log analysis, troubleshooting, and root cause investigation.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills, with the ability to communicate technical concepts to technical and non-technical audiences.
- Demonstrated ability to manage competing priorities and perform effectively in a fast-paced, evolving environment.
- Strong customer service orientation and ability to build partnerships across teams.
- Curious and proactive mindset with a commitment to continuous improvement and operational excellence.
- Ability to lift up to 50 lbs.
Preferred Requirements:
- Experience supporting enterprise IT operations across multiple locations and a large employee population.
- Experience managing a team of direct reports.
- Experience troubleshooting network connectivity issues and working with protocols such as TCP/IP, DNS, and wireless networking technologies.
- Experience administering Mobile Device Management (MDM) platforms such as Intune, Jamf, Workspace ONE, or similar solutions.
- Experience administering Google Workspace, Microsoft 365, or comparable productivity platforms.
- Experience with Identity and Access Management (IAM) solutions such as SailPoint, Active Directory, LDAP, or similar directory-based systems.
- Experience supporting Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies in an enterprise environment.
- Advanced experience supporting Windows, macOS, and other enterprise operating systems.
- Experience supporting distributed, multi-site, retail, fulfillment, warehouse, or logistics operations.
Compensation, Benefits, + Perks
The expected salary range for this role is $112,000.00-$130,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
About The Role
As the Assistant Manager, TechOps you will play a key role in ensuring that business productivity avoids gaps and service disruptions. Overseeing a local group of 2-4 TechOps administrators, you will be responsible for driving their professional growth and guaranteeing consistent, high-quality service delivery. You will play an integral role in identifying technical opportunities across our authentication centers, nationwide retail stores, and large-scale sales teams working in the field. You will build strong relationships across operational teams to help mitigate and remediate technical challenges. Proactively review, update, and optimize TechOps processes and workflows to support evolving production requirements and improve operational efficiency. This position will give you a chance to not only work with cutting edge technology, but also to explore new vendors and bring new solutions to existing business challenges.
What You Get To Do Every Day
Leadership
- Lead a team of 2–4 local support administrators, providing guidance, coaching, and performance feedback.
- Manage schedules and rotational on-call coverage to maintain adequate on-site and weekend support.
- Partner with department leaders and serve as a trusted point of contact for critical business changes, incidents, and outages.
- Develop training materials and establish targeted learning plans for direct reports.
- Review assigned tickets and tasks with support administrators to ensure consistency, timeliness, and quality of work.
- Maintain site inventory and ensure appropriate stock levels for all TechOps-provisioned assets and accessories.
- Oversee maintenance activities and device refresh initiatives for the local site.
Support
- Provide coverage and support for the direct team by owning the support workflow and ensuring tickets are addressed, delegated, or escalated within SLA requirements.
- Serve as a subject matter expert and primary administrator for systems used across the environment.
- Identify and communicate support trends and opportunities for operational improvement.
- Document technical issues clearly and accurately in the helpdesk ticket queue (Jira Service Management).
- Deliver excellent customer service, maintain transparency, and communicate priorities effectively.
Projects
- Partner with Senior TechOps leadership and Engineering to establish project timelines, define objectives, and outline milestones and standard operating procedures.
- Lead local site projects and delegate clearly defined tasks to support staff.
- Own deep-dive investigations into technical issues involving desktops, laptops, phones, networking, MDM platforms, internal tools, automation, and cloud-based systems.
- Manage vendor escalations, research solutions, and support the implementation of third-party technologies.
- Enforce the Change Management SOP and follow the approval process when implementing production changes.
- Facilitate equipment moves, additions, and changes across the site.
Asset Management, Auditing, and Deployments
- Conduct audits of deployed and stored inventory using asset management systems.
- Audit user directories and system records to validate data accuracy and alignment across platforms (e.g., identity providers, collaboration tools, and business systems).
- Contribute to migrations between systems, services, vendors, and platforms.
- Review knowledge base documentation regularly, update articles as needed, and ensure documentation remains accurate and useful.
What You Bring To The Role
Minimum Requirements:
- 5+ years of professional experience in Information Technology, Technical Operations, Help Desk, or a related support environment.
- 1+ year of experience leading, mentoring, coaching, or supervising team members.
- Experience supporting end users in a complex technology environment, including troubleshooting hardware, software, and systems-related issues.
- Foundational knowledge of networking concepts and troubleshooting methodologies.
- Experience administering endpoint management, device management, or mobile device management (MDM) solutions.
- Experience supporting identity and access management processes, including user provisioning, account administration, authentication, and access controls.
- Experience supporting productivity and collaboration platforms.
- Experience supporting authentication technologies, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
- Strong understanding of operating systems and the ability to diagnose technical issues through log analysis, troubleshooting, and root cause investigation.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills, with the ability to communicate technical concepts to technical and non-technical audiences.
- Demonstrated ability to manage competing priorities and perform effectively in a fast-paced, evolving environment.
- Strong customer service orientation and ability to build partnerships across teams.
- Curious and proactive mindset with a commitment to continuous improvement and operational excellence.
- Ability to lift up to 50 lbs.
Preferred Requirements:
- Experience supporting enterprise IT operations across multiple locations and a large employee population.
- Experience managing a team of direct reports.
- Experience troubleshooting network connectivity issues and working with protocols such as TCP/IP, DNS, and wireless networking technologies.
- Experience administering Mobile Device Management (MDM) platforms such as Intune, Jamf, Workspace ONE, or similar solutions.
- Experience administering Google Workspace, Microsoft 365, or comparable productivity platforms.
- Experience with Identity and Access Management (IAM) solutions such as SailPoint, Active Directory, LDAP, or similar directory-based systems.
- Experience supporting Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies in an enterprise environment.
- Advanced experience supporting Windows, macOS, and other enterprise operating systems.
- Experience supporting distributed, multi-site, retail, fulfillment, warehouse, or logistics operations.
Compensation, Benefits, + Perks
The expected salary range for this role is $112,000.00-$130,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
H-1B E-Commerce Job Roles in New Jersey
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Search E-Commerce Jobs in New JerseyE-Commerce H-1B Sponsorship Jobs in New Jersey: Frequently Asked Questions
Which e-commerce companies sponsor H-1B visas in New Jersey?
New Jersey hosts e-commerce operations from companies like Wayfair, Bed Bath and Beyond (prior to restructuring), and numerous Amazon fulfillment and tech subsidiaries. Retailers with large digital commerce divisions headquartered in the state, including those in the consumer goods and wholesale sectors, also file H-1B visa petitions regularly. DOL LCA disclosure data is the most reliable way to verify which specific employers have filed for e-commerce roles.
Which cities in New Jersey have the most e-commerce H-1B sponsorship jobs?
Newark and Jersey City lead in volume, partly due to their proximity to New York City and strong transit connections that attract tech-forward e-commerce employers. Edison and Parsippany are notable for logistics technology and back-office operations tied to online retail. Princeton and Bridgewater also see activity from mid-size e-commerce platforms and digital commerce consultancies with H-1B sponsorship histories.
What types of e-commerce roles typically qualify for H-1B sponsorship?
Roles that qualify as specialty occupations under H-1B standards are the ones most commonly sponsored in e-commerce. These include software engineers building storefront and checkout infrastructure, data scientists working on recommendation engines or inventory forecasting, UX and product managers with specialized degrees, and digital marketing analysts in roles requiring quantitative or technical bachelor's degrees. General warehouse or customer service positions do not qualify.
How do I find e-commerce H-1B sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship type and industry, making it straightforward to search for H-1B-sponsored e-commerce roles in New Jersey without sifting through irrelevant postings. The platform aggregates listings from employers who have demonstrated H-1B sponsorship activity, so you can focus your applications on companies already familiar with the process rather than spending time on employers unlikely to sponsor.
Are there any New Jersey-specific considerations for H-1B sponsorship in e-commerce?
New Jersey follows federal H-1B rules, but the state's high cost of living affects prevailing wage determinations, which employers must meet or exceed when filing a Labor Condition Application. E-commerce employers in New Jersey often compete with New York City firms for the same talent pool, which can work in your favor since companies are motivated to secure candidates quickly. State-level employment law also requires employers to maintain LCA postings at the New Jersey worksite.
What is the prevailing wage for H-1B e-commerce jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.