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Position Summary

We have an exciting opportunity to join our team as a Supervisor - Patient Access.

Responsibilities

In this role, the Supervisor will be responsible for interacting with NYULH administration to facilitate financial planning, assist in decision-making processes, and clarifying/resolving financial issues. Duties and responsibilities of the Supervisor include, but are not limited to:

• Personnel management
• Ensuring optimal customer relations
• Maximizing reimbursement for NYU Langone Health
• Oversees patient registrations, insurance verification, and time of service collection
• Departmental training in assigned areas

Job Responsibilities

ORGANIZATIONAL AWARENESS GOALS, MISSION STRATEGIC THINKING

- Utilizes NYU Langone Health and Patient Access standards, policies, and procedures to facilitate decisions for areas of responsibility.
- Understands and coordinates efforts to achieve annual departmental goals and objectives.
- Ensures goals, ongoing achievements, and improvement plans are understood by staff.
- Ensures consistent compliance with organizational, departmental, and external policies, procedures, and standards.

MANAGE DAILY OPERATIONS, STAFF SUPERVISION

- Coordinates the workflow and daily operations of registration area(s) (e.g., inpatient admissions, outpatient, or emergency departments).
- Ensures data integrity by maintaining an organized and accurate record keeping system (including monthly posted schedules, timecards, and yearly attendance cards).
- Obtains feedback from employees to ensure assignments are understood and allows for individual initiative.
- Monitors assigned staff to ensure expected outcomes are met in a safe, timely, and effective manner.
- Serves as a resource to staff on issues of registration and at time of service collection; facilitates insurance guidelines and regulatory requirements.
- Maintains business oversight to ensure continued operations in a 24/7 department.

QUALITY OUTCOMES, DATA PROCESSING, PROCESS IMPROVEMENT

- Conducts quality audits and counsels staff to improve performance as needed.
- Regularly audits Patient Access staff's tasks for completeness and accuracy.
- Collects and analyzes audit results and data to improve performance quality.
- Suggests and implements improvements in the productivity, efficiency, and effectiveness of work unit.
- Prepares timely reports and maintains statistical records.

RESOURCES EFFICIENCY, SUPPLIES, PAYROLL COST CONTROL

- Participates in cost control activities by seeking the most effective method of delivering services.
- Maintains an awareness of the cost impact of decisions and actions.
- Prepares accurate weekly time sheet for timely submission.
- Allocates resources appropriately so that tasks are accomplished effectively and efficiently.
- Evaluates practices and identifies areas of excessive materials and/or costs.
- Arranges work schedules to remain within budget and authorized expenditures.
- Ensures supplies are used effectively, efficiently, and in an organized manner, which may require some lifting.
- Ensures department equipment and inventory is secure, well maintained, and effective for required tasks.

STAFF SCHEDULING, HIRING, TRAINING

- Implements workflows, plans, staff responsibilities, and schedules for shifts and registration areas.
- Monitors staff records to ascertain possible problems in absenteeism or productivity. Communicates these in a timely manner to involved employees and management.
- Interviews prospective employees and recommends staff hiring and promotions.
- Ensures all newly hired staff are provided with appropriate training (department orientation manual, complete skills checklist).
- Trains, evaluates, and documents staff performance.
- Attends all departmental in-services and staff meetings.
- Ensures staff complies with required in-services and organizational competencies.
- Provides offsite monitoring support to the department.

PERFORMANCE EVALUATION

- Conducts performance reviews in accordance with personnel and departmental guidelines and procedures.
- Uses key performance indicators to manage operations and continuous performance improvement efforts.
- Prepares and assigns preparation of reports for area of responsibility.
- Offers staff timely and effective guidance for improving efficiency, accuracy, customer service, and related aspects of performance.
- Initiates progressive discipline under the guidance of the manager and department leadership, in coordination as needed with Human Resources/Employee Relations.
- Approaches the performance review process constructively and conducts it in accordance with personnel and departmental guidelines and procedures.

JUDGMENT, DECISION MAKING, KNOWLEDGE

- Demonstrates effective critical thinking, independent problem solving, and decision making skills.
- Makes timely and thoughtful decisions based on substantial data.
- Maintains current knowledge of registration/intake processes, systems, regulatory, and payer issues.

COMMUNICATION, TEAMWORK, CUSTOMER SERVICE

- Ensures and advocates excellence in customer service values.
- Provides ongoing staff support and education to promote customer service skills.
- Ensures and monitors that all staff demonstrate excellent customer service when assisting patients, physicians, visitors, and hospital staff.
- Communicates and works with physicians, physician office personnel, associates, service line leadership, and others in order to expedite optimal processes and outcomes.
- Provides leadership through effective communication guidance, feedback, and delegation.
- Recognizes and acknowledges excellent performance.
- Encourages and motivates staff in continuous performance improvement efforts and excellence.
- Meets with staff of other departments as needed to promote improvements in communication, teamwork, and registration.
- Communicates issues, initiatives, and trends that require administrative action to department leadership.
- Promotes a strong productive team environment; is a role model; creates a team climate characterized by honesty, trust, and open communication.

Minimum Qualifications

To qualify you must have a Bachelors Degree, with 1-2 years of relevant experience, or equivalent combination of education and experience. Excellent communication (both oral and written), interpersonal, and organizational skills. Ability to work independently, interact with, and maintain functional relationships with personnel at all levels within and outside of the organization. Intermediate computer skills including Microsoft Office (Word, Access, Excel, Outlook).

Preferred Qualifications

Supervisory or Lead experience within the Patient Access department or other relevant department of the Revenue Cycle. Can use imaging, reporting, spreadsheet, and similar programs to collect, review, and interpret data as needed for department operations. Understands, can interpret, and effectively use basic medical terminology. Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,299.99 - $82,312.42 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.