Healthcare Green Card Sponsorship Jobs in North Carolina

What We Offer:

Patient Services Coordinator III

Pinnacle Orthopedics Salisbury

Monday-Friday, 8am-5pm

Novant Health is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

• Competitive benefits package
• Career advancement opportunities
• Tuition reimbursement and Future Forward educational benefit programs

What We're Looking For:

• Education: High School Diploma or GED, required.

• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.

• Additional Skills (required):

• Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
• Requires excellent verbal communication skills.
• Must be able to work with changing priorities.
• Requires excellent organizational, problem solving and critical thinking skills.
• Must be able to interact with individuals of all cultures and levels of authority.
• Requires the ability to maintain confidentiality.
• Must be able to function as part of a team.
• Must possess initiative.
• Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
• High level of working knowledge of EPIC systems.
• Detailed knowledge of multiple payors billing requirements.

• Familiarity of coding requirements for practice specialty.

• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

What You'll Do:

• Welcome patients and complete accurate entry of demographic and insurance information.
• Verify and update patient details; scan/copy insurance cards and ensure documentation is added to the medical record.
• Communicate any changes in patient information to the appropriate teams.
• Obtain updated patient signatures for registration forms and ensure all documents are filed correctly.
• Collect and post co-pays at the time of service.
• Confirm insurance information and schedule follow-up or return appointments as needed.
• Collect outstanding balances and ensure all payments (cash, checks, credit cards) are reconciled daily.
• Schedule appointments based on patient needs, provider availability, and urgency of care.
• Answer phone calls, provide accurate follow-up, take messages, and communicate information clearly.
• Manage and resolve Epic Work Queues, including Follow Up, Claim Edit, Charge Review, Audit/Review, and Missing Guarantor.
• Research and correct denials and errors to ensure accurate, timely charge capture.
• Assist patients and staff with billing and insurance questions.
• Review charts, office notes, pre-authorizations, and hospital documentation to resolve issues.
• Ensure all charges are properly released for claims processing.
• Serve as a resource for front desk staff on insurance accuracy.
• Collaborate with team members to achieve department and patient-care goals.
• Maintain consistent, professional communication with coworkers.