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INTRODUCTION

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT Network Field Services

Job Summary:

The Voice / Network Representative installs, repairs, and maintains communications components, workstations, and associated peripheral equipment. Maintains supporting documentation with regular guidance. Trains and assists customers with proper operation of end user devices. Assists other staff and provides technical knowledge to ensure the successful completion of projects.
(Note: This position is a locally based role here in the Nashville area and will be working on-site across the Vanderbilt Health campus)

Primary Technician duties are:

Greeting customers, installing analog and IP Phones, identifying phone problems, fixing issues, running tests, assessing functionality, replacing parts, and maintaining work order records. Must be able to use all voice related tools and understand all cabling color codes.

KEY RESPONSIBILITIES

- Installs voice, data, video network components.
- Maintains and repairs routine voice, data, video network problems.
- Appropriately documents all applicable events.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

- Network Troubleshooting (Fundamental Awareness): Demonstrates the ability to identify, locate, isolate, and resolve or repair simple problems relating to products, processes, computers, software communications devices, systems, cables and other equipment within scope of specialty. Able to make use of the basic capabilities of elementary diagnostic tools and analyzers in search of problems. Applies common sense and good judgment in dealing with problems. Responds in a positive, constructive manner to issues, problems, questions and concerns.
- Voice and Data Moves (Intermediate): Demonstrates mastery of the skill in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering products and services using the skill without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
- Cable and Wiring Practices (Fundamental Awareness): Has received training and/or has a solid understanding of the Cable and Wiring Practices required. Adheres to the established best practices, standards, procedures, guidelines and methodologies within the work area.

About the Department:

VUMC IT

VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

- Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
- Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
- Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
- Team Interaction: Individually contributes to the team.

Core Capabilities:

Delivering Excellent Services: Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

Ensuring High Quality: Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

Fostering Innovation: Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

Less than 1 year

Education:

Associate's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.