Hospitality Jobs in Texas with H-1B Sponsorship
H-1B visa sponsorship jobs in Texas hospitality are concentrated in Houston, Dallas, and San Antonio, where major hotel groups like Marriott, Hilton, and Hyatt operate flagship and convention-adjacent properties. Roles in revenue management, food and beverage operations, and hotel general management are among those most commonly supported for sponsorship across the state.
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Get Access To All JobsWho we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
The Opportunity: As an Expedited Resolutions Associate, you will serve as a front-line representative of the Vivid Seats brand, managing inbound customer interactions across multiple channels. This role is primarily focused on delivering exceptional service experiences, supporting customers across partner channels, concierge-style engagements, and core marketplace interactions. You will play a key role in ensuring a seamless customer journey - from purchase through event entry - while also supporting order monitoring and escalated resolutions. This role offers opportunities to grow into specialized areas, including support for initiatives like Game Center and other fan engagement experiences.
How your role contributes to the success of Vivid Seats:
- Serve as the front line of the Vivid Seats brand, delivering high-quality, service-first experiences across every customer interaction
- Build trust and loyalty by resolving customer inquiries with empathy, accuracy, and efficiency
- Support seamless event experiences by guiding customers from purchase through ticket delivery and entry
- Strengthen key partnerships (e.g., Capital One) by ensuring a consistent, high-standard experience for partner customers
- Enhance customer satisfaction and retention through clear communication and effective problem-solving
- Contribute to revenue support by assisting customers through concierge and rewards-based purchase experiences
- Protect the customer experience by proactively monitoring and resolving order alerts and potential issues
- Maintain accurate documentation and follow processes to ensure operational consistency and efficiency
- Collaborate cross-functionally to resolve complex issues and improve internal workflows
- Support fan engagement initiatives, including Game Center and trivia experiences, to deepen customer connection with the brand
How your role expectations will progress as a Customer Service & Fulfillment Specialist in the first 30, 90, and 180 days:
30 days in:
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
- Acclimate to team and company norms, business objectives, and Vivid Seats values.
- Gain access to and familiarize yourself with our accounts and internal systems.
- Shadow teammates and document what you have learned from observing and listening to their emails and calls.
90 days in:
- Perform core responsibilities comfortably on your own.
- Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- Understand service level expectations, KPIs and other metrics to watch for.
180 days in:
- Apply methods to execute individual tasks that positively impacts the team.
- Play an active role in continued learnings to advance skill sets necessary for team goals.
- Handle front line customer escalations and follow ups.
- Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.
What You’ll Bring:
- 1-2 years of customer service experience via phone, email and live chat.
- Team player mentality and drive to contribute to culture and growth.
- Sense of curiosity to ask questions and keenness to improve upon work.
- Passion for live events (sports, concerts or theatre).
- Flexible schedule to work evenings, weekends, and holidays.
- Excellent verbal and written communication skills.
- Experience with Zendesk or similar help desk software.
Hours/Schedule:
- Sunday - Thursday 8:00AM - 4:30PM
- Hybrid Model (3 days in the Coppell, TX office and 2 days remote)
- Full-Time Employee
Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; quarterly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can vary. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.
Starting Salary: $37,000
Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
The Opportunity: As an Expedited Resolutions Associate, you will serve as a front-line representative of the Vivid Seats brand, managing inbound customer interactions across multiple channels. This role is primarily focused on delivering exceptional service experiences, supporting customers across partner channels, concierge-style engagements, and core marketplace interactions. You will play a key role in ensuring a seamless customer journey - from purchase through event entry - while also supporting order monitoring and escalated resolutions. This role offers opportunities to grow into specialized areas, including support for initiatives like Game Center and other fan engagement experiences.
How your role contributes to the success of Vivid Seats:
- Serve as the front line of the Vivid Seats brand, delivering high-quality, service-first experiences across every customer interaction
- Build trust and loyalty by resolving customer inquiries with empathy, accuracy, and efficiency
- Support seamless event experiences by guiding customers from purchase through ticket delivery and entry
- Strengthen key partnerships (e.g., Capital One) by ensuring a consistent, high-standard experience for partner customers
- Enhance customer satisfaction and retention through clear communication and effective problem-solving
- Contribute to revenue support by assisting customers through concierge and rewards-based purchase experiences
- Protect the customer experience by proactively monitoring and resolving order alerts and potential issues
- Maintain accurate documentation and follow processes to ensure operational consistency and efficiency
- Collaborate cross-functionally to resolve complex issues and improve internal workflows
- Support fan engagement initiatives, including Game Center and trivia experiences, to deepen customer connection with the brand
How your role expectations will progress as a Customer Service & Fulfillment Specialist in the first 30, 90, and 180 days:
30 days in:
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
- Acclimate to team and company norms, business objectives, and Vivid Seats values.
- Gain access to and familiarize yourself with our accounts and internal systems.
- Shadow teammates and document what you have learned from observing and listening to their emails and calls.
90 days in:
- Perform core responsibilities comfortably on your own.
- Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- Understand service level expectations, KPIs and other metrics to watch for.
180 days in:
- Apply methods to execute individual tasks that positively impacts the team.
- Play an active role in continued learnings to advance skill sets necessary for team goals.
- Handle front line customer escalations and follow ups.
- Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.
What You’ll Bring:
- 1-2 years of customer service experience via phone, email and live chat.
- Team player mentality and drive to contribute to culture and growth.
- Sense of curiosity to ask questions and keenness to improve upon work.
- Passion for live events (sports, concerts or theatre).
- Flexible schedule to work evenings, weekends, and holidays.
- Excellent verbal and written communication skills.
- Experience with Zendesk or similar help desk software.
Hours/Schedule:
- Sunday - Thursday 8:00AM - 4:30PM
- Hybrid Model (3 days in the Coppell, TX office and 2 days remote)
- Full-Time Employee
Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; quarterly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can vary. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.
Starting Salary: $37,000
Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Job Roles in Hospitality in Texas
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Get Access To All JobsFrequently Asked Questions
Which hospitality companies sponsor H-1B visas in Texas?
Large hotel management companies and hospitality groups with a significant Texas presence are the most consistent H-1B sponsors in this industry. Marriott International, Hilton, Hyatt, and IHG have filed H-1B petitions for Texas-based roles. Convention center operators, resort groups in the Hill Country, and large food service management companies also appear in Department of Labor disclosure data as sponsoring employers.
Which cities in Texas have the most hospitality H-1B sponsorship jobs?
Houston and Dallas lead in volume, driven by their large convention hotel markets and corporate travel demand. San Antonio is notable for its River Walk hospitality corridor and significant tourism infrastructure, including the Henry B. González Convention Center. Austin has grown steadily as a destination market. All four cities have active hotel pipelines that support specialized, degree-requiring roles eligible for H-1B sponsorship.
What types of hospitality roles typically qualify for H-1B sponsorship?
H-1B sponsorship in hospitality applies to specialty occupations requiring at least a bachelor's degree in a specific field. Roles that commonly meet this standard include revenue management analysts, hotel asset managers, food and beverage directors with hospitality management degrees, marketing and sales managers, and finance roles within hotel operations. Front-of-house and line-level service positions generally do not meet the specialty occupation threshold.
How do I find hospitality H-1B sponsorship jobs in Texas?
Migrate Mate is built specifically for this search. You can filter by visa type, state, and industry to surface Texas hospitality roles where employers have a documented history of H-1B sponsorship. This removes the guesswork of approaching companies that don't sponsor. Focus your applications on hotel groups and management companies with properties in Houston, Dallas, San Antonio, and Austin, where sponsorship activity is highest.
Are there any Texas-specific considerations for H-1B sponsorship in hospitality?
Texas has no state income tax, which affects total compensation comparisons but does not change federal H-1B prevailing wage requirements. Employers must still meet Department of Labor wage standards for the specific metropolitan area where the role is located, meaning Houston, Dallas, and Austin roles carry different prevailing wage benchmarks. Texas's year-round tourism season and major convention calendar also mean hospitality hiring is less seasonal than in some other states.
What is the prevailing wage for H-1B hospitality jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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