Service Team Lead Jobs in USA with Visa Sponsorship
Service Team Lead roles attract H-1B visa and TN visa sponsorship from hospitality, retail, and operations employers across the U.S. Most positions require a bachelor's degree in business, hospitality management, or a related field to qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
The Client Service Team Lead plays a pivotal role for clients within a pooled service model, supporting day-to-day service needs. This role delivers advanced client service support, operating with a high degree of autonomy to resolve complex client issues. This position may act as a functional lead by coordinating and guiding the work of others to drive operational efficiency without formal supervisory responsibility.
HOW YOU'LL MAKE AN IMPACT
Operational Leadership: Work autonomously within established procedures to provide efficient and effective service to clients. You will serve as a key resource for guidance on complex client issues and may provide training and mentorship to other Account Representatives.
Client Service & Relationship Management: Ensure timely and accurate delivery of service while building strong relationships with clients and carriers. You will serve as the primary escalation point for client inquiries and concerns acting as a Subject Matter Expert on product and service offerings.
Strategic Contribution: Support the development and implementation of strategies to enhance the Pooled Services Model. Utilize data and analytics to provide insights and feedback to leadership on client trends, operational challenges, and workflow challenges.
Renewal Process: Manage the entire end to end renewal process including:
- Reviewing policies for accuracy and relevance.
- Updating client information as needed.
- Ensuring timely delivery of renewal documents to clients.
- Complete renewals independently, without sales support, and ensure seamless delivery to clients.
Remarket Support and Escalations: Provide remarketing solutions to clients to find the best coverage and pricing options while acting as an escalation point for more complex remarketing solutions.
Risk Review with Client: Conduct risk assessments with clients to identify exposures and recommend appropriate coverage solutions.
Cross-Sell & Rounding Accounts: Support sales efforts by identifying opportunities to cross-sell or round out accounts to ensure comprehensive coverage for clients.
Conflict Resolution: Ability to deescalate client issues with empathy and professionalism, ensuring timely resolution and customer satisfaction particularly in high complexity situations.
Complexity / Autonomy: Manage and resolve highly complex accounts with a high degree of independence.
- Apply advanced knowledge of procedures, tools, and insurance concepts.
- Exercise sound judgement when navigating competing priorities, ambiguous situations, and cross functional dependencies.
- Act as a key contributor through individual performance and leadership influence.
QUALIFICATIONS & EXPERIENCE:
- 3-5 years of experience in insurance experience required.
- Strong understanding of insurance marketing, renewals, carriers, and claims processes.
- Demonstrated ability to support complex accounts and resolve advanced service issues.
SKILLS & COMPETENCIES
- Expert knowledge of insurance products, policy structures, and coverage.
- Highly proficient in technology and workforce management systems.
- Excellent communication and interpersonal skills, with the ability to explain complex topics clearly.
- Client-focused mindset with the ability to build relationships and trust quickly.
- Advanced problem solving and analytical skills.
- Collaborative mindset with the ability to lead through influence.
COMPENSATION AND BENEFITS
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
OTHER BENEFITS INCLUDE:
- Digital mental health services (Talkspace).
- Flexible work hours (availability varies by office and job function).
- Training programs.
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
- Charitable matching gift program.
- And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
WE VALUE INCLUSION AND DIVERSITY
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
The Client Service Team Lead plays a pivotal role for clients within a pooled service model, supporting day-to-day service needs. This role delivers advanced client service support, operating with a high degree of autonomy to resolve complex client issues. This position may act as a functional lead by coordinating and guiding the work of others to drive operational efficiency without formal supervisory responsibility.
HOW YOU'LL MAKE AN IMPACT
Operational Leadership: Work autonomously within established procedures to provide efficient and effective service to clients. You will serve as a key resource for guidance on complex client issues and may provide training and mentorship to other Account Representatives.
Client Service & Relationship Management: Ensure timely and accurate delivery of service while building strong relationships with clients and carriers. You will serve as the primary escalation point for client inquiries and concerns acting as a Subject Matter Expert on product and service offerings.
Strategic Contribution: Support the development and implementation of strategies to enhance the Pooled Services Model. Utilize data and analytics to provide insights and feedback to leadership on client trends, operational challenges, and workflow challenges.
Renewal Process: Manage the entire end to end renewal process including:
- Reviewing policies for accuracy and relevance.
- Updating client information as needed.
- Ensuring timely delivery of renewal documents to clients.
- Complete renewals independently, without sales support, and ensure seamless delivery to clients.
Remarket Support and Escalations: Provide remarketing solutions to clients to find the best coverage and pricing options while acting as an escalation point for more complex remarketing solutions.
Risk Review with Client: Conduct risk assessments with clients to identify exposures and recommend appropriate coverage solutions.
Cross-Sell & Rounding Accounts: Support sales efforts by identifying opportunities to cross-sell or round out accounts to ensure comprehensive coverage for clients.
Conflict Resolution: Ability to deescalate client issues with empathy and professionalism, ensuring timely resolution and customer satisfaction particularly in high complexity situations.
Complexity / Autonomy: Manage and resolve highly complex accounts with a high degree of independence.
- Apply advanced knowledge of procedures, tools, and insurance concepts.
- Exercise sound judgement when navigating competing priorities, ambiguous situations, and cross functional dependencies.
- Act as a key contributor through individual performance and leadership influence.
QUALIFICATIONS & EXPERIENCE:
- 3-5 years of experience in insurance experience required.
- Strong understanding of insurance marketing, renewals, carriers, and claims processes.
- Demonstrated ability to support complex accounts and resolve advanced service issues.
SKILLS & COMPETENCIES
- Expert knowledge of insurance products, policy structures, and coverage.
- Highly proficient in technology and workforce management systems.
- Excellent communication and interpersonal skills, with the ability to explain complex topics clearly.
- Client-focused mindset with the ability to build relationships and trust quickly.
- Advanced problem solving and analytical skills.
- Collaborative mindset with the ability to lead through influence.
COMPENSATION AND BENEFITS
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
OTHER BENEFITS INCLUDE:
- Digital mental health services (Talkspace).
- Flexible work hours (availability varies by office and job function).
- Training programs.
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
- Charitable matching gift program.
- And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
WE VALUE INCLUSION AND DIVERSITY
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
See all 1,572+ Service Team Lead jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Team Lead roles.
Get Access To All JobsTips for Finding Service Team Lead Jobs
Confirm the degree requirement is explicit
Sponsors must show the role requires a specific bachelor's degree, not just any degree. Ask hiring managers whether the job description formally lists a degree requirement, this directly affects whether your H-1B petition qualifies as a specialty occupation.
Target employers with prior sponsorship history
Large hospitality groups, retail chains, and operations firms have dedicated HR teams familiar with visa processes. Companies that have sponsored Service Team Leads before move faster and make fewer filing errors than first-time sponsors navigating the process.
Get the LCA filed before accepting an offer
Your employer must file a Labor Condition Application with the Department of Labor before submitting your H-1B petition. Confirm this is underway early, LCA certification typically takes seven business days and is a required step before any visa filing.
Use your management experience as supporting evidence
USCIS scrutinizes service and operations roles more than technical ones. Document your team size, budget oversight, and operational scope in detail. Strong evidence of complex decision-making reinforces that the position requires specialized, degree-level knowledge.
Browse sponsored roles on Migrate Mate before applying broadly
Not every Service Team Lead posting comes with visa sponsorship. Migrate Mate filters for employers actively sponsoring, saving you from applying to roles that will stall at the offer stage once your visa situation comes up in conversation.
Service Team Lead jobs are hiring across the US. Find yours.
Find Service Team Lead JobsFrequently Asked Questions
Can a Service Team Lead role qualify for H-1B sponsorship?
Yes, but it requires careful documentation. USCIS must be convinced the role qualifies as a specialty occupation, meaning it normally requires a bachelor's degree in a specific field like hospitality management, business administration, or operations. Generic management roles without a defined degree requirement are more likely to face a Request for Evidence or denial.
What degree do I need for a Service Team Lead visa sponsorship?
Most successful H-1B petitions for Service Team Lead roles are supported by a bachelor's degree in hospitality management, business administration, organizational leadership, or a closely related field. The degree needs to align with the specific job duties. A degree in an unrelated field weakens the specialty occupation argument, even if you have extensive work experience.
How do I find Service Team Lead jobs that actually offer visa sponsorship?
Most job postings don't mention sponsorship upfront, which wastes time. Migrate Mate curates listings from employers with a verified track record of sponsoring work visas, so you can focus on roles where sponsorship is genuinely on the table rather than discovering late in the process that it isn't.
Can Canadian or Mexican nationals get a TN visa for a Service Team Lead role?
It depends on how the role is classified. TN visas cover specific USMCA-listed occupations, and general service or operations management roles don't always fit neatly into those categories. If your role can be framed under management consulting or a qualifying professional category, TN may work, but you'd want an immigration attorney to review the job description first.
What are the chances my Service Team Lead H-1B petition gets approved?
Approval rates for service and operations management roles are lower than for technical fields because USCIS applies extra scrutiny to whether the position genuinely requires a specific bachelor's degree. Petitions supported by detailed job duty descriptions, a degree-field match, and evidence of organizational complexity perform significantly better than bare-minimum filings. Premium processing can also get you a decision within 15 business days.
What is the prevailing wage requirement for sponsored Service Team Lead jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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