Service Team Lead Jobs in USA with Visa Sponsorship
Service Team Lead roles attract H-1B visa and TN visa sponsorship from hospitality, retail, and operations employers across the U.S. Most positions require a bachelor's degree in business, hospitality management, or a related field to qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Advertising/Posting Title RCCYF Customer Service Team Lead
Posting Summary
Serve as Customer Service Team Lead for the Research Center for Children, Youth, and Families (RCCYF), nonprofit publisher of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Functionally supervise customer service team members and perform essential accounting duties in a collaborative, mission-driven environment. Lead the delivery of excellent customer service to users of ASEBA® products, including mental health clinics, hospital systems, K-12 schools and research institutions. Respond to clients by phone and email for those inquiries requiring elevation. Oversee accurate and timely processing of orders placed through e-commerce site for ASEBA® forms, web-based subscriptions, software modules, and manuals. Direct the review of purchase orders for compatibility with RCCYF payment terms and creation of accurate invoices via the sales/receivable system. Oversee fulfillment of orders for e-delivery products and preparation of tangible products for domestic and international shipping. Pay vendor bills via online banking, post receipts (checks and EFT payments) to customer accounts, prepare mobile deposits of customer checks, reconcile and record daily bank activity to general ledger. Prepare weekly, monthly, quarterly and year-end reports. Oversee credit card merchant account activity and team’s secure credit card handling practices. Liaise with accounting firm, sales/AR system vendor, credit card gateway, bank, printer, and ground carrier. Support team’s outreach to past due accounts for collection of payment, working closely with larger customers’ accounts payable departments. Conduct outreach to authorized distributors for quarterly royalty reporting. Coordinate physical inventory counts and closely monitor inventory levels to forecast printing needs. Maintain product item information published to the online store. Propose process improvements to increase efficiency and effectiveness. Maintain confidentiality of sensitive customer and financial information.
Minimum Qualifications
Associate’s degree and 1-3 years of experience in customer service, accounts receivable, and/or accounts payable, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired. Excellent written and verbal communication skills. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings.
Desirable Qualifications
- Team lead or supervisory experience.
- Bachelor’s degree in psychology
- Experience with QuickBooks and e-commerce
Anticipated Pay Range
$25.00 - $32.00/hour
Other Information
Ability to occasionally lift up to 25 pounds and to stand for extended periods
Special Conditions
A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA
Non-Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
08/06/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
08/13/2026
Open Until Filled
No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Business Operations OC3 N
Posting Number S6253PO
Department Psychiatry/55750
Position Number 00023795
Percent of Full-Time 1.00
Standard Hours at 1.0 FTE 37.5
Term (months per year) 12
Position Details
Advertising/Posting Title RCCYF Customer Service Team Lead
Posting Summary
Serve as Customer Service Team Lead for the Research Center for Children, Youth, and Families (RCCYF), nonprofit publisher of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Functionally supervise customer service team members and perform essential accounting duties in a collaborative, mission-driven environment. Lead the delivery of excellent customer service to users of ASEBA® products, including mental health clinics, hospital systems, K-12 schools and research institutions. Respond to clients by phone and email for those inquiries requiring elevation. Oversee accurate and timely processing of orders placed through e-commerce site for ASEBA® forms, web-based subscriptions, software modules, and manuals. Direct the review of purchase orders for compatibility with RCCYF payment terms and creation of accurate invoices via the sales/receivable system. Oversee fulfillment of orders for e-delivery products and preparation of tangible products for domestic and international shipping. Pay vendor bills via online banking, post receipts (checks and EFT payments) to customer accounts, prepare mobile deposits of customer checks, reconcile and record daily bank activity to general ledger. Prepare weekly, monthly, quarterly and year-end reports. Oversee credit card merchant account activity and team’s secure credit card handling practices. Liaise with accounting firm, sales/AR system vendor, credit card gateway, bank, printer, and ground carrier. Support team’s outreach to past due accounts for collection of payment, working closely with larger customers’ accounts payable departments. Conduct outreach to authorized distributors for quarterly royalty reporting. Coordinate physical inventory counts and closely monitor inventory levels to forecast printing needs. Maintain product item information published to the online store. Propose process improvements to increase efficiency and effectiveness. Maintain confidentiality of sensitive customer and financial information.
Minimum Qualifications
Associate’s degree and 1-3 years of experience in customer service, accounts receivable, and/or accounts payable, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired. Excellent written and verbal communication skills. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings.
Desirable Qualifications
- Team lead or supervisory experience.
- Bachelor’s degree in psychology
- Experience with QuickBooks and e-commerce
Anticipated Pay Range
$25.00 - $32.00/hour
Other Information
Ability to occasionally lift up to 25 pounds and to stand for extended periods
Special Conditions
A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA
Non-Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
08/06/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
08/13/2026
Open Until Filled
No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Business Operations OC3 N
Posting Number S6253PO
Department Psychiatry/55750
Position Number 00023795
Percent of Full-Time 1.00
Standard Hours at 1.0 FTE 37.5
Term (months per year) 12
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Get Access To All JobsTips for Finding Service Team Lead Jobs
Confirm the degree requirement is explicit
Sponsors must show the role requires a specific bachelor's degree, not just any degree. Ask hiring managers whether the job description formally lists a degree requirement, this directly affects whether your H-1B petition qualifies as a specialty occupation.
Target employers with prior sponsorship history
Large hospitality groups, retail chains, and operations firms have dedicated HR teams familiar with visa processes. Companies that have sponsored Service Team Leads before move faster and make fewer filing errors than first-time sponsors navigating the process.
Understand how your visa type affects timeline
TN visa holders from Canada or Mexico can change employers quickly with a new offer letter. H-1B transfers take several weeks. Knowing your timeline helps you negotiate start dates without putting your current visa status at risk during the transition.
Get the LCA filed before accepting an offer
Your employer must file a Labor Condition Application with the Department of Labor before submitting your H-1B petition. Confirm this is underway early, LCA certification typically takes seven business days and is a required step before any visa filing.
Use your management experience as supporting evidence
USCIS scrutinizes service and operations roles more than technical ones. Document your team size, budget oversight, and operational scope in detail. Strong evidence of complex decision-making reinforces that the position requires specialized, degree-level knowledge.
Browse sponsored roles on Migrate Mate before applying broadly
Not every Service Team Lead posting comes with visa sponsorship. Migrate Mate filters for employers actively sponsoring, saving you from applying to roles that will stall at the offer stage once your visa situation comes up in conversation.
Frequently Asked Questions
Can a Service Team Lead role qualify for H-1B sponsorship?
Yes, but it requires careful documentation. USCIS must be convinced the role qualifies as a specialty occupation, meaning it normally requires a bachelor's degree in a specific field like hospitality management, business administration, or operations. Generic management roles without a defined degree requirement are more likely to face a Request for Evidence or denial.
What degree do I need for a Service Team Lead visa sponsorship?
Most successful H-1B visa petitions for Service Team Lead roles are supported by a bachelor's degree in hospitality management, business administration, organizational leadership, or a closely related field. The degree needs to align with the specific job duties. A degree in an unrelated field weakens the specialty occupation argument, even if you have extensive work experience.
How do I find Service Team Lead jobs that actually offer visa sponsorship?
Most job postings don't mention sponsorship upfront, which wastes time. Migrate Mate curates listings from employers with a verified track record of sponsoring work visas, so you can focus on roles where sponsorship is genuinely on the table rather than discovering late in the process that it isn't.
Can Canadian or Mexican nationals get a TN visa for a Service Team Lead role?
It depends on how the role is classified. TN visas cover specific USMCA-listed occupations, and general service or operations management roles don't always fit neatly into those categories. If your role can be framed under management consulting or a qualifying professional category, TN may work, but you'd want an immigration attorney to review the job description first.
What are the chances my Service Team Lead H-1B petition gets approved?
Approval rates for service and operations management roles are lower than for technical fields because USCIS applies extra scrutiny to whether the position genuinely requires a specific bachelor's degree. Petitions supported by detailed job duty descriptions, a degree-field match, and evidence of organizational complexity perform significantly better than bare-minimum filings. Premium processing can also get you a decision within 15 business days.
What is the prevailing wage requirement for sponsored Service Team Lead jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.