Service Team Lead Jobs in USA with Visa Sponsorship
Service Team Lead roles attract H-1B and TN visa sponsorship from hospitality, retail, and operations employers across the U.S. Most positions require a bachelor's degree in business, hospitality management, or a related field to qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsThe University of Tennessee, Knoxville is seeking a Network Services Team Lead to lead and manage a respective team responsible for maintaining and improving the university’s wired and wireless network systems. This position will provide a specific network specialization in network engineering. This position plays a vital role in ensuring fast, secure, and reliable network connectivity that supports research, education, and administrative excellence across campus.
This position is a senior-level expert in deploying, managing, and evolving wired and wireless network projects and solutions across a production network enterprise architecture. Supervises and manages a work team under the direction of senior staff for large scale projects, new implementations, system upgrades, etc. Operates independently for all sizes of systems, networks, and/or databases. Designs, collects, analyzes, and creates professional written and oral reports to senior staff. Focuses on short to intermediate strategic priorities within the network transport function and contributes to the identification of areas for evolution. Work is completed with minimal oversight with a high level of accuracy and quality. Must have the ability to learn, implement, and operate new technologies. Participation in on-call rotation, which covers non-business hours including the weekend. On-call support is for one week and may be required for three to four weeks within a year.
ROLE AND RESPONSIBILITIES
- Lead and supervise a technical team that supports wired and wireless network infrastructure.
- Manage daily team operations, including task assignments, prioritization, and escalation.
- Promote consistent processes and communication across all network activities.
- Oversee wired and wireless network projects through discovery, design, implementation, and closure phases.
- Research and deploy new networking technologies and tools to enhance university systems.
- Coordinate with departments and vendors for major network deployments and upgrades.
- Analyze technical data to assess network risks and recommend improvements.
- Maintain accurate documentation of network designs, configurations, and inventories.
- Develop solutions to meet evolving university network needs and new technology trends.
- Respond to and resolve network service requests efficiently through the ticketing system.
- Communicate clearly with both technical and non-technical staff during troubleshooting.
- Monitor and interpret network performance and telemetry data to identify issues.
- Facilitate and participate in meetings regarding network operations and readiness.
- Collaborate with on- and off-campus partners during planned or emergency outages.
- Ensure network services meet high standards of reliability, scalability, and security.
BASIC QUALIFICATIONS
Education: Associate degree
Experience: Eight (8) years of direct industry-related experience as a network engineer or leading a technical team.
Knowledge, Skills, Abilities:
- Strong ability to work independently of direct supervision and in line with strategic direction.
- Intermediate ability to manage projects.
- Strong verbal and written communication skills.
- Intermediate working knowledge of networking concepts: WAN/LAN, DNS/DHCP, Layer 3/2, TCP/IP, Wi-Fi, firewalls, and security policies such as access control lists.
- Ability to glean network requirements from users, technical and conceptual drawings.
- Strong working knowledge of network planning tools and processes: Aruba Central/VisualRF, databases, Microsoft Visio.
- Intermediate working knowledge of network infrastructure and supporting systems: routers, switches, wireless controllers, wireless access points, IDS/IPS, gateways, firewalls, NAC, virtual private clouds, structured cabling.
PREFERRED QUALIFICATIONS
Education: Professional certifications such as PMP, CCNA, CCNP, ACMA, AZ-900, AZ-700, CWNA, or CWDP
Experience: Experience in large-scale campus area wired and wireless networks environments. Experience with hybrid cloud infrastructure. Experience as a project manager. Experience in a higher education environment.
Knowledge, Skills, Abilities:
- Ability to effectively perform in a hybrid environment.
- Intermediate working knowledge of automation tools and their application to this role: scripting, API integration, authentication, version control systems, and others.
- Intermediate working knowledge of network diagnostic, monitoring, and performance analysis tools and techniques: SolarWinds, netflow, Ekahau, Wire Shark, fault isolation, trace route, Nmap, HPe User Experience Insight, packet capture, and others.
- Working knowledge of Cisco, Aruba, Arista, Fortinet, and Juniper network products.
- Experience providing enterprise network support in a higher education environment.
- Basic knowledge of network automation tools such as Ansible, Terraform, GitLab.
- Basic knowledge of open-source platforms such as Linux and FreeRADIUS.
- Basic knowledge of major cloud service providers: Oracle Cloud Infrastructure, Amazon Web Services, Google Cloud Platform.
LOCATION
This is an on-campus position in Knoxville, Tennessee with some flexibility for hybrid/remote work.
COMPENSATION AND BENEFITS
UT market range: MR16
Anticipated hiring range: $100,000-$115,000
Regular Full Time Exempt
Benefits include:
- Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
- Education benefits for employees and their dependents at UT System campuses
- Retirement and deferred compensation plans, including 401(k), 403(b), etc.
- Comprehensive medical, dental, and vision insurance plans
- Employee discounts to attractions, services, and goods
APPLICATION INSTRUCTIONS
All applicants must upload the following attachments. The documents should directly address the required qualifications.
- Resume
- Cover Letter
The University of Tennessee, Knoxville is seeking a Network Services Team Lead to lead and manage a respective team responsible for maintaining and improving the university’s wired and wireless network systems. This position will provide a specific network specialization in network engineering. This position plays a vital role in ensuring fast, secure, and reliable network connectivity that supports research, education, and administrative excellence across campus.
This position is a senior-level expert in deploying, managing, and evolving wired and wireless network projects and solutions across a production network enterprise architecture. Supervises and manages a work team under the direction of senior staff for large scale projects, new implementations, system upgrades, etc. Operates independently for all sizes of systems, networks, and/or databases. Designs, collects, analyzes, and creates professional written and oral reports to senior staff. Focuses on short to intermediate strategic priorities within the network transport function and contributes to the identification of areas for evolution. Work is completed with minimal oversight with a high level of accuracy and quality. Must have the ability to learn, implement, and operate new technologies. Participation in on-call rotation, which covers non-business hours including the weekend. On-call support is for one week and may be required for three to four weeks within a year.
ROLE AND RESPONSIBILITIES
- Lead and supervise a technical team that supports wired and wireless network infrastructure.
- Manage daily team operations, including task assignments, prioritization, and escalation.
- Promote consistent processes and communication across all network activities.
- Oversee wired and wireless network projects through discovery, design, implementation, and closure phases.
- Research and deploy new networking technologies and tools to enhance university systems.
- Coordinate with departments and vendors for major network deployments and upgrades.
- Analyze technical data to assess network risks and recommend improvements.
- Maintain accurate documentation of network designs, configurations, and inventories.
- Develop solutions to meet evolving university network needs and new technology trends.
- Respond to and resolve network service requests efficiently through the ticketing system.
- Communicate clearly with both technical and non-technical staff during troubleshooting.
- Monitor and interpret network performance and telemetry data to identify issues.
- Facilitate and participate in meetings regarding network operations and readiness.
- Collaborate with on- and off-campus partners during planned or emergency outages.
- Ensure network services meet high standards of reliability, scalability, and security.
BASIC QUALIFICATIONS
Education: Associate degree
Experience: Eight (8) years of direct industry-related experience as a network engineer or leading a technical team.
Knowledge, Skills, Abilities:
- Strong ability to work independently of direct supervision and in line with strategic direction.
- Intermediate ability to manage projects.
- Strong verbal and written communication skills.
- Intermediate working knowledge of networking concepts: WAN/LAN, DNS/DHCP, Layer 3/2, TCP/IP, Wi-Fi, firewalls, and security policies such as access control lists.
- Ability to glean network requirements from users, technical and conceptual drawings.
- Strong working knowledge of network planning tools and processes: Aruba Central/VisualRF, databases, Microsoft Visio.
- Intermediate working knowledge of network infrastructure and supporting systems: routers, switches, wireless controllers, wireless access points, IDS/IPS, gateways, firewalls, NAC, virtual private clouds, structured cabling.
PREFERRED QUALIFICATIONS
Education: Professional certifications such as PMP, CCNA, CCNP, ACMA, AZ-900, AZ-700, CWNA, or CWDP
Experience: Experience in large-scale campus area wired and wireless networks environments. Experience with hybrid cloud infrastructure. Experience as a project manager. Experience in a higher education environment.
Knowledge, Skills, Abilities:
- Ability to effectively perform in a hybrid environment.
- Intermediate working knowledge of automation tools and their application to this role: scripting, API integration, authentication, version control systems, and others.
- Intermediate working knowledge of network diagnostic, monitoring, and performance analysis tools and techniques: SolarWinds, netflow, Ekahau, Wire Shark, fault isolation, trace route, Nmap, HPe User Experience Insight, packet capture, and others.
- Working knowledge of Cisco, Aruba, Arista, Fortinet, and Juniper network products.
- Experience providing enterprise network support in a higher education environment.
- Basic knowledge of network automation tools such as Ansible, Terraform, GitLab.
- Basic knowledge of open-source platforms such as Linux and FreeRADIUS.
- Basic knowledge of major cloud service providers: Oracle Cloud Infrastructure, Amazon Web Services, Google Cloud Platform.
LOCATION
This is an on-campus position in Knoxville, Tennessee with some flexibility for hybrid/remote work.
COMPENSATION AND BENEFITS
UT market range: MR16
Anticipated hiring range: $100,000-$115,000
Regular Full Time Exempt
Benefits include:
- Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
- Education benefits for employees and their dependents at UT System campuses
- Retirement and deferred compensation plans, including 401(k), 403(b), etc.
- Comprehensive medical, dental, and vision insurance plans
- Employee discounts to attractions, services, and goods
APPLICATION INSTRUCTIONS
All applicants must upload the following attachments. The documents should directly address the required qualifications.
- Resume
- Cover Letter
How to Get Visa Sponsorship in Service Team Lead
Confirm the degree requirement is explicit
Sponsors must show the role requires a specific bachelor's degree, not just any degree. Ask hiring managers whether the job description formally lists a degree requirement, this directly affects whether your H-1B petition qualifies as a specialty occupation.
Target employers with prior sponsorship history
Large hospitality groups, retail chains, and operations firms have dedicated HR teams familiar with visa processes. Companies that have sponsored Service Team Leads before move faster and make fewer filing errors than first-time sponsors navigating the process.
Get the LCA filed before accepting an offer
Your employer must file a Labor Condition Application with the Department of Labor before submitting your H-1B petition. Confirm this is underway early, LCA certification typically takes seven business days and is a required step before any visa filing.
Use your management experience as supporting evidence
USCIS scrutinizes service and operations roles more than technical ones. Document your team size, budget oversight, and operational scope in detail. Strong evidence of complex decision-making reinforces that the position requires specialized, degree-level knowledge.
Browse sponsored roles on Migrate Mate before applying broadly
Not every Service Team Lead posting comes with visa sponsorship. Migrate Mate filters for employers actively sponsoring, saving you from applying to roles that will stall at the offer stage once your visa situation comes up in conversation.
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Get Access To All JobsFrequently Asked Questions
Can a Service Team Lead role qualify for H-1B sponsorship?
Yes, but it requires careful documentation. USCIS must be convinced the role qualifies as a specialty occupation, meaning it normally requires a bachelor's degree in a specific field like hospitality management, business administration, or operations. Generic management roles without a defined degree requirement are more likely to face a Request for Evidence or denial.
What degree do I need for a Service Team Lead visa sponsorship?
Most successful H-1B petitions for Service Team Lead roles are supported by a bachelor's degree in hospitality management, business administration, organizational leadership, or a closely related field. The degree needs to align with the specific job duties. A degree in an unrelated field weakens the specialty occupation argument, even if you have extensive work experience.
How do I find Service Team Lead jobs that actually offer visa sponsorship?
Most job postings don't mention sponsorship upfront, which wastes time. Migrate Mate curates listings from employers with a verified track record of sponsoring work visas, so you can focus on roles where sponsorship is genuinely on the table rather than discovering late in the process that it isn't.
Can Canadian or Mexican nationals get a TN visa for a Service Team Lead role?
It depends on how the role is classified. TN visas cover specific USMCA-listed occupations, and general service or operations management roles don't always fit neatly into those categories. If your role can be framed under management consulting or a qualifying professional category, TN may work, but you'd want an immigration attorney to review the job description first.
What are the chances my Service Team Lead H-1B petition gets approved?
Approval rates for service and operations management roles are lower than for technical fields because USCIS applies extra scrutiny to whether the position genuinely requires a specific bachelor's degree. Petitions supported by detailed job duty descriptions, a degree-field match, and evidence of organizational complexity perform significantly better than bare-minimum filings. Premium processing can also get you a decision within 15 business days.
What is the prevailing wage requirement for sponsored Service Team Lead jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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