Care Manager Jobs in Connecticut
Care Manager jobs in Connecticut concentrate in managed care, hospital systems, and behavioral health, with demand at every level from entry-level case coordinators to senior population health managers. The strongest hiring is in Hartford, New Haven, and Bridgeport, where anchors like Hartford HealthCare, Yale New Haven Health, and Aetna maintain large care management operations. The most in-demand specialties are Medicaid managed care, behavioral health integration, and chronic disease management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 47+ Care Manager jobs
PRIMARY DUTIES/KEY RESPONSIBILITIES
- Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
- Assist in administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
- Partners with managers from Manheim operating locations, Manheim Corporate and other Cox Auto teams to address any issues related to auction customer service.
- Represent the perspective of the client in development of auction, OVE.com, Simulcast and Manheim.com business practices, processes and policies.
- Collaborate with Client Services leadership to ensure optimum levels of service, as well as assist in development and implementation of CS/Cox Automotive projects.
- Analyzes current and past trends in key performance indicators, ensuring processes are in place to address and resolve.
- Monitors performance metrics, including for service delivery and for sales / potential sales, and defines and executes actions to close identified gaps.
- Ensure coaching and training methods are applied to all employees on a consistent basis in order to foster continuous improvement.
- Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external clients.
- Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
- Lead a team of functional leaders and employees responsible for contact center operations performance.
- Maintain and develop assigned staff by ensuring they are recruited, selected, oriented, and trained, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
- Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
- Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned. Required Experience & Specialized Knowledge and Skills
- BA/BS degree with 8+ years of relevant work experience with at least 3 years' experience in a management/leadership role; or equivalent combination of education and work-related experience "or "BA/BS degree in related field and 10 years related experience with at least 3 years' experience in a management or lead role; or equivalent combination of education and work-related experience.
- Extensive Contact center and/or client interfacing experience preferred. Strong customer service orientation.
- Excellent communication (written and verbal) and interpersonal skills required. Ability to foster productive and professional internal and external business relationships.
- Ability to performance manage and coach team.
- Effective management, customer service, and organizational skills required. Knowledge of contract and title regulations.
- Experiencing managing team responsible for achieving KPI results in the areas of quality, hold times, and voice of customer survey results.
- Experience managing client escalations to achieve satisfactory resolution. Strong computer and software knowledge essential. Knowledge of CRC-related systems required (Genesys, Salesforce).
- Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks.
- Manual dexterity.
USD 101,500.00 - 169,100.00 per year
Compensation:
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/29/2026
EOE, including disability/vets
PRIMARY DUTIES/KEY RESPONSIBILITIES
- Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
- Assist in administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
- Partners with managers from Manheim operating locations, Manheim Corporate and other Cox Auto teams to address any issues related to auction customer service.
- Represent the perspective of the client in development of auction, OVE.com, Simulcast and Manheim.com business practices, processes and policies.
- Collaborate with Client Services leadership to ensure optimum levels of service, as well as assist in development and implementation of CS/Cox Automotive projects.
- Analyzes current and past trends in key performance indicators, ensuring processes are in place to address and resolve.
- Monitors performance metrics, including for service delivery and for sales / potential sales, and defines and executes actions to close identified gaps.
- Ensure coaching and training methods are applied to all employees on a consistent basis in order to foster continuous improvement.
- Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external clients.
- Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
- Lead a team of functional leaders and employees responsible for contact center operations performance.
- Maintain and develop assigned staff by ensuring they are recruited, selected, oriented, and trained, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
- Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
- Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned. Required Experience & Specialized Knowledge and Skills
- BA/BS degree with 8+ years of relevant work experience with at least 3 years' experience in a management/leadership role; or equivalent combination of education and work-related experience "or "BA/BS degree in related field and 10 years related experience with at least 3 years' experience in a management or lead role; or equivalent combination of education and work-related experience.
- Extensive Contact center and/or client interfacing experience preferred. Strong customer service orientation.
- Excellent communication (written and verbal) and interpersonal skills required. Ability to foster productive and professional internal and external business relationships.
- Ability to performance manage and coach team.
- Effective management, customer service, and organizational skills required. Knowledge of contract and title regulations.
- Experiencing managing team responsible for achieving KPI results in the areas of quality, hold times, and voice of customer survey results.
- Experience managing client escalations to achieve satisfactory resolution. Strong computer and software knowledge essential. Knowledge of CRC-related systems required (Genesys, Salesforce).
- Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks.
- Manual dexterity.
USD 101,500.00 - 169,100.00 per year
Compensation:
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/29/2026
EOE, including disability/vets
See All 47 Care Manager Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find Care Manager JobsCare Manager Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Care Manager Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Consulting & Professional Services
What Connecticut Employers Look For
The qualifications that appear most often in care manager jobs across Connecticut.
- Active Connecticut RN license or LCSW issued by the Connecticut Department of Public Health
- Bachelor's degree in nursing, social work, or a related health and human services field
- Case Management certification such as CCM or ACM preferred by most Connecticut employers
- Minimum two years of clinical or community-based care coordination experience required
- Proficiency with electronic health records and care management platforms used in Connecticut health systems
- Strong knowledge of Connecticut Medicaid, HUSKY Health, and community resource networks
Care Manager Jobs in Connecticut: Frequently Asked Questions
How do you become a care manager in Connecticut?
Most care manager roles in Connecticut require either an active Registered Nurse license issued by the Connecticut Department of Public Health or a Licensed Clinical Social Worker credential from the Connecticut Department of Public Health's Professional Licensing Division. A bachelor's degree in nursing or social work is the standard baseline. After gaining clinical experience, many pursue the Certified Case Manager credential through the Commission for Case Manager Certification to meet employer expectations across Connecticut health systems and insurers.
Which companies hire care managers in Connecticut?
Connecticut care manager roles are posted by Hartford HealthCare, Sunrise Senior Living, and Monarch Communities and others right now, based on current listings on Migrate Mate as of August 2026. Connecticut's dense concentration of major insurers, academic medical centers, and community health organizations means openings appear across a wide range of employer types throughout the state.
Which Connecticut cities have the most care manager jobs?
New Haven, Bristol, and New Britain have the most care manager openings in Connecticut. Hartford leads because of its dense cluster of major insurers and hospital networks headquartered there, while New Haven's strength comes from Yale New Haven Health and its affiliated practices, and Bridgeport draws volume from large federally qualified health centers and Optum-affiliated managed care operations serving southwestern Connecticut.
Are there remote care manager jobs in Connecticut?
Yes, but they're less common than in purely desk-based fields. About 50% of care manager openings tied to Connecticut are remote or hybrid as of August 2026, reflecting the role's mix of telephonic and in-person work. Utilization management and telephonic case management positions tend to be the most consistently remote, while community-based and field care management roles almost always require an on-site presence.
How can I get hired as a care manager in Connecticut with little or no experience?
The most realistic entry path is through a patient care coordinator or care navigator role at a Connecticut community health center or hospital system. Hartford HealthCare and Yale New Haven Health both run new-graduate and transitions-of-care programs that place candidates into support-level care management functions. Lateral moves from discharge planning, medical social work, or health insurance customer service are common stepping stones. Earning the Connecticut LCSW or a CCM certification early strengthens your candidacy significantly with most large Connecticut employers.
Where can I find and apply to care manager jobs in Connecticut?
You can find and apply to care manager jobs in Connecticut on Migrate Mate, which lists current Connecticut openings updated regularly. Search the listings to find roles that match your experience level, specialty, and preferred location within the state, then apply directly to the ones that fit.
See All 47 Care Manager Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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