Customer Success Jobs at Gong with Visa Sponsorship
Gong hires Customer Success professionals to drive adoption and retention across its revenue intelligence platform. The company has a track record of sponsoring permanent residency pathways for qualified CS talent, making it a viable target if you're building a long-term career in SaaS customer success in the U.S.
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Get Access To All JobsINTRODUCTION
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
ROLE AND RESPONSIBILITIES
In this role, you will be directly responsible for ensuring the success of Gong’s largest clients by providing strategic guidance, driving customer transformation journeys, and building long-lasting relationships with key stakeholders. You will work closely with the Sales and Customer Success teams to align Gong’s solutions with the revenue goals of senior leaders, guiding our enterprise customers from point solutions to long-term, autonomous revenue AI transformation. You will leverage Gong’s maturity model to assess clients’ current revenue operations, uncover challenges, and help develop multi-year roadmaps that drive business outcomes. By collaborating with various internal teams, including Sales, Product, Implementation, and C-suite executives, you will play an instrumental role in transforming Gong's relationships with its largest customers, ensuring that we are delivering sustainable value at scale.
- Build and maintain trusted advisor relationships with VP to C-suite revenue leaders, guiding them through their Gong transformation journey and ensuring long-term success, specifically their customers renewal journey.
- Lead high-level, consultative discussions with customers to uncover their most pressing revenue challenges and opportunities, leveraging Gong’s platform and solutions to transform their revenue operations.
- Use Gong’s maturity model to assess and identify gaps in customers' revenue operations, then design customized, long-term roadmaps to help them achieve their revenue objectives.
- Work closely with Sales, Account Management, Product, Marketing, and other internal teams to align customer needs with Gong’s strategic objectives and ensure effective cross-functional support.
- Create, execute, and optimize long-term strategic plans for each customer, focused on driving business outcomes and ensuring measurable ROI from Gong’s solutions.
- Work with client executives to drive alignment on revenue goals, ensuring Gong’s solutions are positioned as central to their long-term growth strategy.
- Engage with multiple stakeholders across various client business units, ensuring buy-in and alignment at every stage of the transformation process.
- Help ensure Gong's annual revenue targets are met by fostering growth in large accounts, focusing on retaining and expanding business with multi-million-dollar deals.
BASIC QUALIFICATIONS
- 5+ years of experience consulting or leading strategic functions, with a focus on enterprise or Fortune 2000 companies.
- Example functions where you may have worked include- rev ops, customer success, senior technical divisions as well as anywhere where your current usage of Gong has shown measurable impact on the overall business.
- Exceptional ability to communicate and build relationships with C-suite executives, VPs, and senior leaders.
- Experience in consultative sales, business transformation, and driving long-term customer success and ROI.
- Familiarity with revenue operations, sales technology platforms, and a deep understanding of the challenges faced by sales and revenue teams.
- Ability to work cross-functionally with product, marketing, sales, and other teams to align customer strategies with Gong’s solutions.
- Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining a high level of customer satisfaction.
- Excellent verbal and written communication skills, with the ability to clearly convey complex ideas to both technical and non-technical stakeholders.
PREFERRED QUALIFICATIONS
Perks & Benefits
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
COMPENSATION
- The annual OTE for this position is $168,000 - $250,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
INTRODUCTION
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
ROLE AND RESPONSIBILITIES
In this role, you will be directly responsible for ensuring the success of Gong’s largest clients by providing strategic guidance, driving customer transformation journeys, and building long-lasting relationships with key stakeholders. You will work closely with the Sales and Customer Success teams to align Gong’s solutions with the revenue goals of senior leaders, guiding our enterprise customers from point solutions to long-term, autonomous revenue AI transformation. You will leverage Gong’s maturity model to assess clients’ current revenue operations, uncover challenges, and help develop multi-year roadmaps that drive business outcomes. By collaborating with various internal teams, including Sales, Product, Implementation, and C-suite executives, you will play an instrumental role in transforming Gong's relationships with its largest customers, ensuring that we are delivering sustainable value at scale.
- Build and maintain trusted advisor relationships with VP to C-suite revenue leaders, guiding them through their Gong transformation journey and ensuring long-term success, specifically their customers renewal journey.
- Lead high-level, consultative discussions with customers to uncover their most pressing revenue challenges and opportunities, leveraging Gong’s platform and solutions to transform their revenue operations.
- Use Gong’s maturity model to assess and identify gaps in customers' revenue operations, then design customized, long-term roadmaps to help them achieve their revenue objectives.
- Work closely with Sales, Account Management, Product, Marketing, and other internal teams to align customer needs with Gong’s strategic objectives and ensure effective cross-functional support.
- Create, execute, and optimize long-term strategic plans for each customer, focused on driving business outcomes and ensuring measurable ROI from Gong’s solutions.
- Work with client executives to drive alignment on revenue goals, ensuring Gong’s solutions are positioned as central to their long-term growth strategy.
- Engage with multiple stakeholders across various client business units, ensuring buy-in and alignment at every stage of the transformation process.
- Help ensure Gong's annual revenue targets are met by fostering growth in large accounts, focusing on retaining and expanding business with multi-million-dollar deals.
BASIC QUALIFICATIONS
- 5+ years of experience consulting or leading strategic functions, with a focus on enterprise or Fortune 2000 companies.
- Example functions where you may have worked include- rev ops, customer success, senior technical divisions as well as anywhere where your current usage of Gong has shown measurable impact on the overall business.
- Exceptional ability to communicate and build relationships with C-suite executives, VPs, and senior leaders.
- Experience in consultative sales, business transformation, and driving long-term customer success and ROI.
- Familiarity with revenue operations, sales technology platforms, and a deep understanding of the challenges faced by sales and revenue teams.
- Ability to work cross-functionally with product, marketing, sales, and other teams to align customer strategies with Gong’s solutions.
- Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining a high level of customer satisfaction.
- Excellent verbal and written communication skills, with the ability to clearly convey complex ideas to both technical and non-technical stakeholders.
PREFERRED QUALIFICATIONS
Perks & Benefits
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
COMPENSATION
- The annual OTE for this position is $168,000 - $250,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
See all 31+ Customer Success at Gong jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at Gong Jobs
Frame your CS experience in quantifiable outcomes
Gong's hiring for Customer Success emphasizes measurable impact: retention rates, expansion revenue, and product adoption metrics. Before applying, document specific outcomes from past roles so your resume speaks the language Gong's hiring team looks for.
Target roles that align with EB-2 or EB-3 eligibility
Gong's sponsorship history for Customer Success runs through the EB-2 and EB-3 permanent residency pathways. Roles requiring specialized SaaS knowledge or a relevant bachelor's degree map cleanly to these categories, so check that the job posting reflects those credential expectations.
Ask about PERM timing before accepting an offer
PERM labor certification can take 12 to 18 months before an EB-2 or EB-3 petition even reaches USCIS. During final offer negotiations, ask HR directly whether PERM filing is part of the sponsorship commitment and when they typically initiate it after onboarding.
Use Migrate Mate to surface verified CS openings at Gong
Not every Customer Success posting at Gong signals sponsorship willingness. Use Migrate Mate to filter for roles where Gong has a documented sponsorship history, so you're applying to positions that are actually viable for your immigration situation.
Build product fluency in revenue intelligence tools before interviewing
Gong interviews Customer Success candidates on their ability to consult customers on platform adoption. Hands-on familiarity with conversation intelligence or sales analytics tools demonstrates the specialized knowledge that strengthens both your candidacy and a future specialty occupation argument if H-1B becomes relevant.
Confirm your employer is enrolled in E-Verify before your start date
Sponsoring employers must participate in E-Verify to maintain compliance. Verify Gong's enrollment status through the official E-Verify employer search before finalizing your paperwork, particularly if you're transitioning from OPT or another status with tight authorization windows.
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Find Customer Success at Gong JobsFrequently Asked Questions
Does Gong sponsor H-1B visas for Customer Success?
Gong's documented sponsorship activity for Customer Success roles has focused on permanent residency pathways rather than H-1B nonimmigrant status. That doesn't rule out H-1B support entirely, but if you're pursuing this category specifically, clarify directly with Gong's recruiting team early in the process rather than assuming it's part of their standard offer.
Which visa types are commonly used for Customer Success roles at Gong?
EB-2 and EB-3 Green Card categories are the sponsorship pathways Gong has used for Customer Success talent. Both require PERM labor certification filed with the DOL before the immigrant petition reaches USCIS. EB-2 typically applies to roles requiring an advanced degree or equivalent experience, while EB-3 covers positions requiring a standard four-year degree.
What qualifications and experience does Gong expect for Customer Success roles?
Gong's Customer Success positions typically require experience managing enterprise or mid-market SaaS accounts, a strong grasp of customer onboarding and renewal cycles, and the ability to translate platform capabilities into customer outcomes. Familiarity with revenue intelligence, CRM tools, or sales workflows is a consistent signal across their CS job postings.
How do I apply for Customer Success jobs at Gong?
You can browse open Customer Success positions at Gong through Migrate Mate, which surfaces roles with verified sponsorship context so you know where to focus your energy. When applying, tailor your resume to reflect retention and expansion metrics rather than task descriptions, and be prepared for a multi-stage interview process that often includes a customer scenario or presentation component.
How do I plan my timeline if Gong sponsors my Green Card through a Customer Success role?
PERM labor certification typically takes 12 to 18 months, followed by the I-140 immigrant petition filed with USCIS, which can take several additional months depending on processing load and whether premium processing is used. If your priority date then falls in an oversubscribed category, further waiting is possible. Starting this conversation with HR at the offer stage gives you the clearest picture of what to expect.
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