Customer Experience Specialist Jobs in New Jersey
Customer Experience Specialist jobs in New Jersey are among the most active in the Northeast, concentrated in financial services, pharmaceuticals, retail, and telecommunications across a market that ranges from entry-level support roles to senior CX strategy positions. The heaviest hiring is in and around Newark, Jersey City, and Princeton, where established employers like Johnson & Johnson, Prudential Financial, and Comcast maintain significant New Jersey operations. The most in-demand specialties include omnichannel support management, voice-of-customer analysis, and CX technology implementation. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 35+ Customer Experience Specialist jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Analyst will support CVS Health's Customer Experience (CX) and Retail Pharmacy analytics strategy by developing and operationalizing advanced measurement solutions, with a primary focus on Retail RX Intelligence (Retail NOVA). This role is responsible for transforming large-scale customer interaction, survey, and operational data into actionable insights that improve patient, customer, and colleague experiences.
The role partners closely with business leaders, data scientists, product teams, and operational stakeholders to drive data-informed decision making, strengthen customer listening capabilities, and scale enterprise analytics solutions across Retail Pharmacy.
Key Responsibilities
Retail RX Intelligence (Retail NOVA)
- Lead development, enhancement, and operational support of the Retail NOVA synthetic NPS measurement framework.
- Manage end-to-end analytics processes supporting Retail Pharmacy customer experience measurement.
- Design and maintain data pipelines, model monitoring processes, and performance tracking to ensure reliable insight generation.
- Translate unstructured customer feedback, call transcripts, and operational signals into measurable experience outcomes.
Advanced Analytics & Insight Generation
- Identify emerging customer pain points, service opportunities, and operational risks through advanced analytics.
- Develop predictive and diagnostic analyses that drive improvements in satisfaction, loyalty, and retention.
- Create executive-level reporting and storytelling that clearly communicates business impact and recommended actions.
- Support experimentation, model validation, and continuous improvement initiatives.
AI Enablement & Innovation
- Partner with AI, data science, and engineering teams to operationalize GenAI-enabled insight solutions.
- Support integration of conversational AI, speech analytics, and experience intelligence capabilities into existing measurement frameworks.
- Evaluate new data sources and analytical techniques to improve prediction accuracy and insight quality.
- Contribute to enterprise AI and customer experience modernization initiatives.
Stakeholder Engagement
- Partner with Retail Operations, Customer Experience, Product, Digital, and Analytics teams.
- Gather business requirements and translate them into scalable analytical solutions.
- Present findings and recommendations to senior leadership audiences.
- Act as a subject matter expert for Retail NOVA and customer experience measurement methodologies.
Required Qualifications
- Bachelor's degree in Analytics, Statistics, Data Science, Economics, Mathematics, Computer Science, or related field.
- Advanced SQL and data analysis skills.
- Experience working with large and complex datasets.
- Experience developing dashboards and data visualizations using Power BI, Tableau, or similar tools.
- Strong problem-solving and quantitative analytical skills.
- Excellent communication and executive presentation skills.
Preferred Qualifications
- Experience with predictive modeling, machine learning, or statistical analysis.
- Knowledge of customer experience measurement frameworks including NPS, CSAT, CES, or synthetic measurement methodologies.
- Experience analyzing customer feedback, survey data, or contact center interaction data.
- Exposure to AI, natural language processing, or speech analytics solutions.
- Healthcare, retail pharmacy, or customer service analytics experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Analyst will support CVS Health's Customer Experience (CX) and Retail Pharmacy analytics strategy by developing and operationalizing advanced measurement solutions, with a primary focus on Retail RX Intelligence (Retail NOVA). This role is responsible for transforming large-scale customer interaction, survey, and operational data into actionable insights that improve patient, customer, and colleague experiences.
The role partners closely with business leaders, data scientists, product teams, and operational stakeholders to drive data-informed decision making, strengthen customer listening capabilities, and scale enterprise analytics solutions across Retail Pharmacy.
Key Responsibilities
Retail RX Intelligence (Retail NOVA)
- Lead development, enhancement, and operational support of the Retail NOVA synthetic NPS measurement framework.
- Manage end-to-end analytics processes supporting Retail Pharmacy customer experience measurement.
- Design and maintain data pipelines, model monitoring processes, and performance tracking to ensure reliable insight generation.
- Translate unstructured customer feedback, call transcripts, and operational signals into measurable experience outcomes.
Advanced Analytics & Insight Generation
- Identify emerging customer pain points, service opportunities, and operational risks through advanced analytics.
- Develop predictive and diagnostic analyses that drive improvements in satisfaction, loyalty, and retention.
- Create executive-level reporting and storytelling that clearly communicates business impact and recommended actions.
- Support experimentation, model validation, and continuous improvement initiatives.
AI Enablement & Innovation
- Partner with AI, data science, and engineering teams to operationalize GenAI-enabled insight solutions.
- Support integration of conversational AI, speech analytics, and experience intelligence capabilities into existing measurement frameworks.
- Evaluate new data sources and analytical techniques to improve prediction accuracy and insight quality.
- Contribute to enterprise AI and customer experience modernization initiatives.
Stakeholder Engagement
- Partner with Retail Operations, Customer Experience, Product, Digital, and Analytics teams.
- Gather business requirements and translate them into scalable analytical solutions.
- Present findings and recommendations to senior leadership audiences.
- Act as a subject matter expert for Retail NOVA and customer experience measurement methodologies.
Required Qualifications
- Bachelor's degree in Analytics, Statistics, Data Science, Economics, Mathematics, Computer Science, or related field.
- Advanced SQL and data analysis skills.
- Experience working with large and complex datasets.
- Experience developing dashboards and data visualizations using Power BI, Tableau, or similar tools.
- Strong problem-solving and quantitative analytical skills.
- Excellent communication and executive presentation skills.
Preferred Qualifications
- Experience with predictive modeling, machine learning, or statistical analysis.
- Knowledge of customer experience measurement frameworks including NPS, CSAT, CES, or synthetic measurement methodologies.
- Experience analyzing customer feedback, survey data, or contact center interaction data.
- Exposure to AI, natural language processing, or speech analytics solutions.
- Healthcare, retail pharmacy, or customer service analytics experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 35 Customer Experience Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Experience Specialist Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What New Jersey Employers Look For
The qualifications that appear most often in customer experience specialist jobs across New Jersey.
- Two or more years of customer experience or customer service management experience
- Demonstrated ability to analyze customer feedback data and translate findings into improvements
- Proficiency with CX platforms such as Salesforce, Zendesk, or ServiceNow
- Strong verbal and written communication skills for cross-functional collaboration
- Bachelor's degree in business, communications, marketing, or a related field
- Experience developing or refining customer journey maps and service processes
Customer Experience Specialist Jobs in New Jersey: Frequently Asked Questions
How do you become a customer experience specialist in New Jersey?
There is no state-issued license required to work as a customer experience specialist in New Jersey. Most employers look for a bachelor's degree in business, communications, or marketing alongside direct customer-facing experience. Building familiarity with CX platforms like Salesforce or Zendesk strengthens applications considerably. New Jersey's dense concentration of financial services and pharmaceutical firms means candidates who can demonstrate data-driven customer insights are particularly competitive in the local market.
Which companies hire customer experience specialists in New Jersey?
Employers hiring customer experience specialists in New Jersey right now include Tesla, Five Below, and Macy's, based on current listings on Migrate Mate as of August 2026. New Jersey's mix of major financial institutions, pharmaceutical headquarters, and large retail and telecom operations means steady, year-round demand for CX talent across multiple industries.
Which New Jersey cities have the most customer experience specialist jobs?
Paramus, Edison, and Newark have the most customer experience specialist openings in New Jersey. Newark and Jersey City anchor the market because of their dense concentration of financial services firms and corporate headquarters, while Princeton draws demand from the pharmaceutical and technology sectors clustered along the Route 1 corridor, making each city's listings reflect its dominant industry mix.
Are there remote customer experience specialist jobs in New Jersey?
Yes, and more than most fields. About 24% of customer experience specialist openings tied to New Jersey are remote or hybrid as of August 2026, reflecting how much of the role involves digital tools, virtual customer interactions, and software-based analysis. Roles focused on voice-of-customer research, CX platform administration, and customer journey strategy are the most likely to offer fully remote arrangements.
How can I get hired as a customer experience specialist in New Jersey with little or no experience?
The most realistic entry path is a customer service associate or client support representative role at one of New Jersey's large employers in financial services, insurance, or healthcare, where internal mobility programs regularly move strong performers into CX specialist tracks. Companies like Prudential and large regional health systems such as RWJBarnabas Health run structured associate programs that expose new hires to CX tools and processes. Building a portfolio of customer feedback analysis or journey-mapping projects, even from coursework or volunteer work, gives candidates without formal CX titles a meaningful edge.
Where can I find and apply to customer experience specialist jobs in New Jersey?
You can find and apply to customer experience specialist jobs in New Jersey on Migrate Mate, which lists current New Jersey openings updated in real time. Search the roles available, find the ones that match your background and preferences, and apply directly through each listing without any extra steps required.
See All 35 Customer Experience Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Jobs