Customer Experience Specialist Jobs in Oklahoma
Customer Experience Specialist jobs in Oklahoma are in steady demand, concentrated in retail banking, telecommunications, insurance, and energy services across Oklahoma City, Tulsa, and Norman. Large employers with lasting Oklahoma footprints, including Chesapeake Energy, TTEC, and BOK Financial, regularly hire at levels from entry-level associate to senior CX program manager. The most in-demand specialties are customer journey mapping, voice-of-customer analytics, and omnichannel support operations. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 12+ Customer Experience Specialist jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$15.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$15.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 12 Customer Experience Specialist Jobs in Oklahoma
Find roles in Oklahoma that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Oklahoma
Where Oklahoma roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Oklahoma
A snapshot from current Oklahoma openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Oklahoma Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Oklahoma.
- Two or more years of customer-facing experience in a service or support environment
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to analyze customer feedback and translate findings into process improvements
- Strong written and verbal communication skills across phone, email, and chat channels
- Experience collaborating with cross-functional teams including sales, operations, and product
- Bachelor's degree in business, communications, marketing, or a related field preferred
Customer Experience Specialist Jobs in Oklahoma: Frequently Asked Questions
How do you become a customer experience specialist in Oklahoma?
Customer experience specialist roles in Oklahoma do not require a state-issued license or exam. Most Oklahoma employers expect a bachelor's degree in business, communications, or marketing alongside hands-on experience in customer service or account management. Building skills in CRM tools, data analysis, and customer journey mapping strengthens a candidacy considerably. Entry-level candidates often move into the role from front-line customer service or inside sales positions at Oklahoma-based retail, banking, or telecom employers.
Which companies hire customer experience specialists in Oklahoma?
Companies currently hiring customer experience specialists in Oklahoma include PetSmart, Five Below, and Tesla, per current listings on Migrate Mate as of August 2026. Oklahoma's energy, financial services, and business process outsourcing sectors consistently generate the largest share of CX specialist openings in the state.
Which Oklahoma cities have the most customer experience specialist jobs?
Tulsa, Broken Arrow, and Oklahoma City have the most customer experience specialist openings in Oklahoma. Oklahoma City dominates due to its concentration of corporate headquarters in energy, insurance, and banking, while Tulsa's manufacturing and logistics base drives demand for B2B-focused CX roles, and Norman and Edmond benefit from proximity to major OKC employers expanding into suburban office campuses.
Are there remote customer experience specialist jobs in Oklahoma?
Yes, and more than most fields, because customer experience specialist work is largely desk-based and conducted through digital tools. About 33% of customer experience specialist openings tied to Oklahoma are remote or hybrid as of August 2026, reflecting how well the role translates to distributed teams. Roles focused on voice-of-customer analysis, CRM administration, and customer journey strategy are the most likely to be posted as fully remote.
How can I get hired as a customer experience specialist in Oklahoma with little or no experience?
The most realistic entry path is through a front-line customer service or inside sales role at a large Oklahoma employer such as a regional bank, telecom provider, or insurance carrier, then moving laterally into a CX specialist position once you have exposure to feedback tools and process improvement projects. TTEC's Oklahoma City operations and BOK Financial's retail banking division both run structured associate programs that develop entry-level candidates. Earning a customer experience credential through a recognized professional association and building a portfolio of documented service improvements strengthens your application significantly.
Where can I find and apply to customer experience specialist jobs in Oklahoma?
You can find and apply to customer experience specialist jobs in Oklahoma on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the roles available, find the ones that match your experience and location, and apply directly through the listing.
See All 12 Customer Experience Specialist Jobs in Oklahoma
Find roles in Oklahoma that match your experience and apply in just a few clicks.
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