Customer Success Operations Jobs in Utah
Customer Success Operations jobs in Utah concentrate heavily in the state's booming SaaS, fintech, and enterprise software sectors, with demand at every level from associate to senior operations manager. Salt Lake City, Lehi's Silicon Slopes corridor, and Provo are the primary hiring hubs, where companies like Adobe, Qualtrics, and Overstock maintain large customer-facing operations teams. The most in-demand specialties include CRM administration, customer lifecycle analytics, and revenue operations alignment. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 32+ Customer Success Operations jobs
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
See All 32 Customer Success Operations Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Success Operations Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Hospitality & Tourism
What Utah Employers Look For
The qualifications that appear most often in customer success operations jobs across Utah.
- Two or more years of experience in customer success operations or revenue operations
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Experience building or maintaining customer health dashboards and reporting workflows
- Demonstrated ability to collaborate cross-functionally with sales, support, and product teams
- Strong analytical skills with experience using data to drive retention and expansion strategies
- Bachelor's degree in business, information systems, or a related field preferred
Customer Success Operations Jobs in Utah: Frequently Asked Questions
How do you become a customer success operations in Utah?
Customer success operations is not a licensed profession in Utah, so there is no state board or exam required. Most Utah employers look for a background in business operations, CRM administration, or account management combined with hands-on experience in a SaaS or technology environment. Building proficiency in platforms like Salesforce or Gainsight and earning vendor certifications from those providers strengthens your candidacy considerably with Utah's Silicon Slopes employers.
Which companies hire customer success operationss in Utah?
Employers hiring customer success operationss in Utah right now include Scrunch, Allied USA, and PDQ Chicken, based on current listings on Migrate Mate as of August 2026. Utah's dense concentration of SaaS and enterprise software companies in the Salt Lake City and Lehi area means customer success operations roles turn over frequently and tend to grow as those companies scale.
Which Utah cities have the most customer success operations jobs?
The cities with the most customer success operations openings in Utah are Salt Lake City, Lehi, and Ogden. Salt Lake City anchors demand as the state's largest metro and corporate headquarters hub, while Lehi and Provo benefit from the Silicon Slopes tech corridor, where a high density of SaaS companies and regional offices generates consistent openings at every experience level.
Are there remote customer success operations jobs in Utah?
Yes, and more than most fields. Customer success operations is largely a desk-based, software-driven role that transfers well to remote and hybrid arrangements. About 62% of customer success operations openings tied to Utah are remote or hybrid as of August 2026, reflecting how widely Utah's SaaS employers have adopted flexible work models. The most remote-compatible functions tend to be data reporting, CRM administration, and customer lifecycle analysis.
How can I get hired as a customer success operations in Utah with little or no experience?
The most realistic entry path is moving laterally from a customer success manager, support specialist, or sales operations associate role into an operations function. Utah-based SaaS companies in the Silicon Slopes area frequently post associate operations or customer success coordinator roles designed for people still building their experience. Earning a Salesforce Administrator certification before applying is one of the clearest ways to stand out, and many Lehi and Salt Lake City employers will consider that credential alongside limited direct experience.
Where can I find and apply to customer success operations jobs in Utah?
You can find and apply to customer success operations jobs in Utah on Migrate Mate, which lists current Utah openings from employers actively hiring in the state. Search the roles available, find the ones that match your background and location preference, and apply directly to each one that fits.
See All 32 Customer Success Operations Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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