Experience Manager Jobs in Tennessee
Experience Manager jobs in Tennessee are in steady demand, with concentrated hiring in hospitality, healthcare, and consumer retail, and openings at every level from coordinator to senior director. Nashville, Memphis, and Knoxville are the largest hiring metros, anchored by well-established employers such as Marriott-operated properties, HCA Healthcare, and Dollywood's parent company Herschend Family Entertainment. The most in-demand specialties in Tennessee are guest experience, patient experience, and employee experience design. See the openings below and apply to the ones that match your experience.
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Showing 5 of 35+ Experience Manager jobs
Hospitality Customer Experience Manager
This position offers $1000.00 sign on bonus for new Ricoh members!
About the Role
- Lead all hospitality and concierge operations to ensure a seamless and exceptional client and employee experience.
- Serve as the primary point of contact for hospitality-related services, executive support, and visitor experiences.
- Greet and support guests, clients, and visitors while maintaining a professional and welcoming environment.
- Ensure meeting rooms, reception areas, kitchens, and hospitality spaces are maintained to the highest standards.
- Manage conference room scheduling, meeting logistics, and conflict resolution.
- Coordinate internal and external meetings, executive visits, firm events, and special projects.
- Oversee catering programs, including vendor management, ordering, quality control, and invoice processing.
- Collaborate with AV, IT, Facilities, Security, and other support teams to execute successful meetings and events.
- Develop creative ideas for employee engagement activities, client events, and workplace experiences.
- Provide daily leadership and direction to hospitality and workplace services team members.
- Ensure adherence to standard operating procedures and workplace policies.
- Manage vendor relationships, procurement activities, and service performance.
- Support employee development, workflow management, and operational consistency across services.
- Partner with Facilities teams to ensure meeting spaces and hospitality areas operate efficiently.
- Prepare operational reports, service metrics, and customized client reporting.
- Maintain workplace documentation, visitor management procedures, and process standards.
- Support executive-level staff with administrative requests, travel coordination, and special projects.
- Manage invoices, budgets, and vendor payments while ensuring service quality and profitability objectives are met.
- High School Diploma or equivalent required; college degree preferred.
- 3+ years of experience in hospitality, concierge, customer experience, workplace services, hotel operations, or a related field.
- Experience leading teams and managing client-facing operations.
- Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
- Experience coordinating meetings, events, catering, and workplace services programs.
- Passion for hospitality and delivering exceptional customer experiences.
- Strong leadership, communication, and relationship-building skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- Professional presence with a high degree of client interaction.
- Strong organizational and problem-solving abilities.
- Commitment to operational excellence and continuous improvement.
This is an opportunity to lead a dynamic hospitality and workplace services program, where your ability to create memorable experiences, build strong client relationships, and drive service excellence will directly impact the success of our client partnership. You'll help shape an engaging workplace culture while delivering world-class hospitality services every day.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Hospitality Customer Experience Manager
This position offers $1000.00 sign on bonus for new Ricoh members!
About the Role
- Lead all hospitality and concierge operations to ensure a seamless and exceptional client and employee experience.
- Serve as the primary point of contact for hospitality-related services, executive support, and visitor experiences.
- Greet and support guests, clients, and visitors while maintaining a professional and welcoming environment.
- Ensure meeting rooms, reception areas, kitchens, and hospitality spaces are maintained to the highest standards.
- Manage conference room scheduling, meeting logistics, and conflict resolution.
- Coordinate internal and external meetings, executive visits, firm events, and special projects.
- Oversee catering programs, including vendor management, ordering, quality control, and invoice processing.
- Collaborate with AV, IT, Facilities, Security, and other support teams to execute successful meetings and events.
- Develop creative ideas for employee engagement activities, client events, and workplace experiences.
- Provide daily leadership and direction to hospitality and workplace services team members.
- Ensure adherence to standard operating procedures and workplace policies.
- Manage vendor relationships, procurement activities, and service performance.
- Support employee development, workflow management, and operational consistency across services.
- Partner with Facilities teams to ensure meeting spaces and hospitality areas operate efficiently.
- Prepare operational reports, service metrics, and customized client reporting.
- Maintain workplace documentation, visitor management procedures, and process standards.
- Support executive-level staff with administrative requests, travel coordination, and special projects.
- Manage invoices, budgets, and vendor payments while ensuring service quality and profitability objectives are met.
- High School Diploma or equivalent required; college degree preferred.
- 3+ years of experience in hospitality, concierge, customer experience, workplace services, hotel operations, or a related field.
- Experience leading teams and managing client-facing operations.
- Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
- Experience coordinating meetings, events, catering, and workplace services programs.
- Passion for hospitality and delivering exceptional customer experiences.
- Strong leadership, communication, and relationship-building skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- Professional presence with a high degree of client interaction.
- Strong organizational and problem-solving abilities.
- Commitment to operational excellence and continuous improvement.
This is an opportunity to lead a dynamic hospitality and workplace services program, where your ability to create memorable experiences, build strong client relationships, and drive service excellence will directly impact the success of our client partnership. You'll help shape an engaging workplace culture while delivering world-class hospitality services every day.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
See All 35 Experience Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Experience Manager Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Construction & Real Estate
What Tennessee Employers Look For
The qualifications that appear most often in experience manager jobs across Tennessee.
- Bachelor's degree in hospitality management, business, communications, or a related field
- Proven background leading cross-functional teams to improve customer or employee satisfaction
- Experience designing and measuring satisfaction programs using qualitative and quantitative methods
- Proficiency with CRM platforms, survey tools, and experience analytics dashboards
- Strong presentation and stakeholder communication skills for leadership audiences
- Familiarity with Tennessee's hospitality, healthcare, or retail operating environments
Experience Manager Jobs in Tennessee: Frequently Asked Questions
How do you become a experience manager in Tennessee?
Most experience manager roles in Tennessee require a bachelor's degree in hospitality management, business administration, communications, or a closely related field, and no state-issued license is required for the role itself. Tennessee's large hospitality corridor, centered on Nashville and the Smoky Mountains region, gives candidates a practical path by starting in guest services, front-of-house operations, or patient relations, then building toward management. Completing a hospitality management program at institutions such as the University of Tennessee or Belmont University strengthens candidacy considerably.
Which companies hire experience managers in Tennessee?
Employers hiring experience managers in Tennessee right now include Tire Discounters, Ulta, and Amazon, based on current listings on Migrate Mate as of September 2026. Tennessee's mix of major hotel groups, regional health systems, and large consumer brands creates consistent openings across the guest, patient, and employee experience disciplines.
Which Tennessee cities have the most experience manager jobs?
Nashville, Memphis, and Spring Hill account for the most experience manager openings in Tennessee. Nashville dominates due to its dense concentration of corporate headquarters, convention hotels, and growing healthcare campuses, while Memphis draws openings from its logistics, healthcare, and hospitality sectors, and Knoxville benefits from its proximity to the tourism economy of the Great Smoky Mountains and its regional medical centers.
Are there remote experience manager jobs in Tennessee?
Yes, but they're less common than in purely desk-based fields, since much of the role involves on-site observation, team coaching, and real-time service improvement. About 44% of experience manager openings tied to Tennessee are remote or hybrid as of September 2026, reflecting that some employers accommodate remote work for the strategy, data analysis, and reporting portions of the job. Employee experience and digital customer experience roles are the sub-specialties most likely to be listed as remote or hybrid.
How can I get hired as a experience manager in Tennessee with little or no experience?
The most realistic entry path is moving into the role from a related front-line position such as guest services associate, patient liaison, or customer success coordinator, all of which are commonly posted by Tennessee's hotel groups, HCA Healthcare facilities, and regional retailers. Large Nashville-area hospitality employers run structured manager-in-training programs that recruit candidates without prior management experience. Building a portfolio of measurable service improvements, even from volunteer or part-time work, and completing a hospitality or CX certificate through the University of Tennessee's continuing education division gives applicants a meaningful edge.
Where can I find and apply to experience manager jobs in Tennessee?
You can find and apply to experience manager jobs in Tennessee on Migrate Mate, which lists current Tennessee openings from employers actively hiring right now. Search the listings to find roles that fit your background, then apply directly to the ones that match your experience level and preferred location within the state.
See All 35 Experience Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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