Implementation Manager Jobs in New York
Implementation Manager jobs in New York are in strong demand, with concentrated hiring in financial services, healthcare technology, and enterprise software across the full range from coordinator-level through senior and director roles. The largest hiring activity is in New York City, with additional volume in Buffalo and White Plains, where employers like JPMorgan Chase, IBM, and Cognizant maintain significant operations. The most sought-after specialties are EHR system rollouts, fintech platform deployments, and enterprise SaaS implementations. Find a role that fits below and apply directly.
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About us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prize, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality!
About The Role
The Senior Mid-Market Implementation Manager owns the onboarding and go-live of Canary's most complex, higher-value hotel and hotel-group clients. This is a portfolio position: you will run multiple mid-market deployments in parallel, each with several stakeholders, custom configurations, and integrations to property systems (PMS, payment, and other third-party platforms). You will set mutual success criteria up front, coordinate cross-functional and vendor teams, and keep timelines moving through complexity, escalations, and change while identifying and driving expansion of the Canary relationship. This is a high-visibility, customer-facing role for an experienced implementation professional who can operate independently, navigate ambiguity, and act as a trusted advisor to senior hotel operators.
Responsibilities
- Own end-to-end onboarding for a portfolio of mid-market and multi-property clients — from kickoff through go-live and initial adoption — running several deployments in parallel without letting timelines slip
- Scope, configure, and deploy Canary's full product suite to each property's operational setup, including complex, non-standard configurations across hotel groups and portfolios
- Lead integrations to customer systems (PMS, payment, and other third-party platforms): scope technical requirements, coordinate internal technical teams and outside vendors, and keep the project moving when integrations are delayed or complex
- Establish mutual success criteria and a joint deployment plan with the customer up front, then drive product adoption to ensure those goals are measurably met
- Manage senior and multi-stakeholder relationships: navigate pushback, reset expectations, resolve escalations, and maintain trust and momentum toward go-live
- Identify and drive expansion opportunities during onboarding, partnering with Sales and Customer Success to grow the relationship beyond the initial deployment
- Coordinate cross-functionally (Product, Support, Engineering, Sales, CS) to unblock issues and deliver a seamless customer experience in a resource-constrained environment
- Track milestones, risks, and portfolio health in internal systems; forecast go-live timing and flag at-risk deployments early
- Partner with Customer Success Managers to ensure a clean handoff into long-term account management
- Contribute to and improve mid-market onboarding playbooks, best practices, and tooling; help mentor and raise the bar for the broader Implementation team
Qualifications
- Bachelor's degree (BS/BA)
- 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment
- Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders
- Proven track record managing a portfolio of concurrent implementations and delivering to go-live on time
- Charisma + consultative mindset: sets success criteria up front, drives adoption, and spots expansion opportunities
- Ability to manage multiple accounts simultaneously and prioritize tasks effectively
- Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
- Proficiency with technology and adaptability to dynamic environments
- Hands-on experience scoping and managing third-party systems and coordinating technical teams and external vendors
- Highly organized and rigorous about time management and prioritization across competing deadlines
- Hospitality and/or travel tech experience a plus
Compensation
- Target cash compensation ranges from $104,000 - $127,000, including a fixed annual salary and a performance-based bonus paid quarterly.
- This role also includes a stock option grant, subject to board approval.
- Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prize, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality!
About The Role
The Senior Mid-Market Implementation Manager owns the onboarding and go-live of Canary's most complex, higher-value hotel and hotel-group clients. This is a portfolio position: you will run multiple mid-market deployments in parallel, each with several stakeholders, custom configurations, and integrations to property systems (PMS, payment, and other third-party platforms). You will set mutual success criteria up front, coordinate cross-functional and vendor teams, and keep timelines moving through complexity, escalations, and change while identifying and driving expansion of the Canary relationship. This is a high-visibility, customer-facing role for an experienced implementation professional who can operate independently, navigate ambiguity, and act as a trusted advisor to senior hotel operators.
Responsibilities
- Own end-to-end onboarding for a portfolio of mid-market and multi-property clients — from kickoff through go-live and initial adoption — running several deployments in parallel without letting timelines slip
- Scope, configure, and deploy Canary's full product suite to each property's operational setup, including complex, non-standard configurations across hotel groups and portfolios
- Lead integrations to customer systems (PMS, payment, and other third-party platforms): scope technical requirements, coordinate internal technical teams and outside vendors, and keep the project moving when integrations are delayed or complex
- Establish mutual success criteria and a joint deployment plan with the customer up front, then drive product adoption to ensure those goals are measurably met
- Manage senior and multi-stakeholder relationships: navigate pushback, reset expectations, resolve escalations, and maintain trust and momentum toward go-live
- Identify and drive expansion opportunities during onboarding, partnering with Sales and Customer Success to grow the relationship beyond the initial deployment
- Coordinate cross-functionally (Product, Support, Engineering, Sales, CS) to unblock issues and deliver a seamless customer experience in a resource-constrained environment
- Track milestones, risks, and portfolio health in internal systems; forecast go-live timing and flag at-risk deployments early
- Partner with Customer Success Managers to ensure a clean handoff into long-term account management
- Contribute to and improve mid-market onboarding playbooks, best practices, and tooling; help mentor and raise the bar for the broader Implementation team
Qualifications
- Bachelor's degree (BS/BA)
- 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment
- Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders
- Proven track record managing a portfolio of concurrent implementations and delivering to go-live on time
- Charisma + consultative mindset: sets success criteria up front, drives adoption, and spots expansion opportunities
- Ability to manage multiple accounts simultaneously and prioritize tasks effectively
- Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
- Proficiency with technology and adaptability to dynamic environments
- Hands-on experience scoping and managing third-party systems and coordinating technical teams and external vendors
- Highly organized and rigorous about time management and prioritization across competing deadlines
- Hospitality and/or travel tech experience a plus
Compensation
- Target cash compensation ranges from $104,000 - $127,000, including a fixed annual salary and a performance-based bonus paid quarterly.
- This role also includes a stock option grant, subject to board approval.
- Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 38 Implementation Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Implementation Manager JobsImplementation Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Implementation Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Retail
- Insurance
- Science & Research
What New York Employers Look For
The qualifications that appear most often in implementation manager jobs across New York.
- Bachelor's degree in business, information systems, or a related technical field
- Three or more years managing enterprise software or technology implementation projects
- Demonstrated experience with project management methodologies such as PMP or Agile
- Strong client-facing communication skills for managing stakeholder expectations throughout delivery
- Proficiency with CRM, ERP, or SaaS platforms relevant to the employer's industry
- Ability to coordinate cross-functional teams across multiple concurrent implementation workstreams
Implementation Manager Jobs in New York: Frequently Asked Questions
How do you become a implementation manager in New York?
Most implementation managers in New York enter the role through a combination of a bachelor's degree in business, information systems, or a technical field and several years in project coordination, business analysis, or a client services role. New York employers across finance and healthcare technology strongly favor candidates who hold a PMP certification from the Project Management Institute or a Scaled Agile certification. Building experience inside large New York industries like financial services or hospital systems, where implementations are complex and high-stakes, accelerates career progression into the manager title.
How much do implementation managers make in New York?
Implementation managers in New York earn a median of about $121,040 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $74,580 for the lowest 10% to over $192,160 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire implementation managers in New York?
Employers hiring implementation managers in New York right now include Rippling, Flip, and Airwallex, based on current listings on Migrate Mate as of August 2026. New York's concentration of major financial institutions, large hospital systems, and global technology consulting firms means demand for implementation managers is consistent year-round across multiple industries.
Which New York cities have the most implementation manager jobs?
New York, Albany, and Brooklyn are the New York locations with the most implementation manager openings. New York City dominates because of its dense cluster of financial services firms, health systems, and enterprise technology companies, while secondary markets like Buffalo and White Plains support regional operations and healthcare campuses that run their own large-scale technology deployments.
Are there remote implementation manager jobs in New York?
Yes, and more than many comparable roles, because implementation managers often coordinate through calls, documentation, and project management platforms rather than exclusively on-site. About 57% of implementation manager openings tied to New York are remote or hybrid as of August 2026, reflecting how much of the coordination work can happen off-site. The phases most commonly done remotely are planning, stakeholder alignment, and post-go-live support, while initial discovery and go-live cutover days tend to require on-site presence.
How can I get hired as a implementation manager in New York with little or no experience?
The most realistic entry path is moving laterally from a business analyst, project coordinator, or client success associate role at a New York employer that runs its own implementations. Large New York health systems such as NewYork-Presbyterian and NYC Health and Hospitals regularly bring in junior implementation coordinators to support EHR rollouts. Technology consulting firms based in the city also hire associate-level implementation analysts who shadow senior managers on active deployments. Earning a CAPM credential from the Project Management Institute while in an adjacent role signals readiness and opens doors to the manager track faster than waiting for the title.
Where can I find and apply to implementation manager jobs in New York?
You can find and apply to implementation manager jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, find one that fits your background and target industry, and apply directly.
See All 38 Implementation Manager Jobs in New York
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