IT Support Engineer Jobs in Minnesota

INTRODUCTION

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for an I O Engineer to join our Site Reliability Engineering (SRE) team supporting ORx and OFS (OptumRx and Optum Financial Services) applications. In this role, you will focus on driving high availability, performance, and reliability of our critical business applications that process pharmacy and financial transactions. You will leverage monitoring and logging solutions, design automation to eliminate manual work, and collaborate with engineering teams to resolve complex production incidents. This is a highly collaborative and technical role that ensures our systems remain resilient and scalable to serve millions of customers.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation
• Perform routine and proactive monitoring of critical ORx/OFS applications to ensure system performance, reliability, and availability
• Write and execute automation scripts and orchestration code to eliminate manual operational tasks (toil reduction) and streamline application deployment pipelines
• Build and maintain monitoring dashboards, logging, and alerting systems using tools such as Dynatrace, Splunk, and Grafana to track key system metrics and SLA compliance
• Troubleshoot infrastructure and application-level issues, perform root cause analysis (RCA), and collaborate with engineering teams to implement permanent resolutions
• Participate in on-call rotations to provide rapid-response technical support for critical production incidents, ensuring minimal disruption to business operations
• Collaborate with database, cloud, and network administrators to optimize server and system performance
• Ensure compliance with enterprise security, backup, disaster recovery, and infrastructure standards

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in infrastructure operations, systems engineering, site reliability engineering (SRE), or a related technology role
• 2+ years of experience writing automation scripts using scripting languages (e.g., Python, Bash, or PowerShell)
• 2+ years of experience with application performance monitoring (APM) and centralized logging tools (e.g., Dynatrace, Splunk, Datadog, or Grafana)
• 2+ years of experience supporting production web applications running on Linux/Unix and/or Windows servers
• Must be willing and able to participate in an on-call rotation for 24/7/365 production support

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent technology experience)
• Experience supporting pharmacy benefits management (PBM) or financial transaction systems (ORx or OFS platforms)
• Experience with Cloud environments (such as Microsoft Azure or AWS) and container platforms (such as Kubernetes or Docker)
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions) and Infrastructure as Code (e.g., Terraform or Ansible)
• Good understanding of database management systems (relational or non-relational) and web/application servers (e.g., Tomcat, WebSphere, or IIS)
• Excellent troubleshooting, communication, and collaboration skills with the ability to manage incidents under pressure
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

COMPENSATION

• Salary Range: $72,800 to $130,000 annually based on full-time employment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location, and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.