Learning And Development Jobs in New York
Learning And Development jobs in New York are among the most active in the country, with strong demand from financial services, healthcare, technology, and media sectors and openings at every level from instructional designer to chief learning officer. The heaviest concentration of roles is in New York City, with additional hiring in Albany and Buffalo tied to government agencies, healthcare systems, and higher education. Well-established employers such as JPMorgan Chase, New York-Presbyterian Hospital, and Pfizer maintain ongoing learning and development functions across the state. Find a role that fits below and apply directly.
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Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.
Summary of the Position:
The Learning and Development Manager is responsible for overseeing, developing, and rolling out best-in-class hospitality training to our Property Management teams. In this role you will lead the Learning and Development initiatives across the U.S. portfolio with the goal of elevating the hospitality experience for our customers. This role will also lead the development, implementation, and continuous evolution of Tishman Speyer's hospitality culture and service standards, ensuring a consistent, first-class customer experience across the portfolio. Working closely with Property Management leadership, the Learning and Development Manager will embed hospitality principles into daily operations, employee development, and customer interactions. This position will report directly to the Senior Director of Property Management.
Key Responsibilities
Lead the development, implementation, and continuous evolution of Tishman Speyer's Hospitality Standards, ensuring they reflect the firm's commitment to delivering a consistent, first-class customer experience across the portfolio.
Oversee the implementation and execution of Tishman Speyer's hospitality Learning and Development program for new and existing employees during onboarding and on an ongoing basis.
Work across various departments to get employees up to speed in both their specific verticals and Tishman Speyer's broader hospitality initiatives.
Partner with Property Management leadership to evaluate and enhance the end-to-end customer experience across all properties.
Identify opportunities to elevate customer satisfaction through targeted learning initiatives and operational best practices.
Ensure hospitality standards are consistently reflected across all customer touchpoints, including arrivals, customer communications, amenity spaces, tours, onboarding experiences, meetings, and events.
Develop and deliver service recovery training that equips employees to confidently resolve customer concerns while strengthening customer relationships and protecting the Tishman Speyer brand.
Partner with Property Management leadership to develop hospitality-focused leadership programs that strengthen coaching, employee engagement, accountability, and recognition.
Partner with Human Capital Management (HCM) to develop and sustain an effective employee engagement program.
Partner with HCM to track statistics, metrics, and ROI, and create additional learning and performance metrics as required to evaluate program effectiveness and business impact.
Produce, compile, and evaluate pre- and post-course data to measure learning quality, participation, satisfaction, performance, and business impact.
Conduct onsite observations, hospitality assessments, and coaching sessions to reinforce hospitality behaviors, identify best practices, and provide real-time feedback to property management teams.
Assess the customer journey to identify opportunities to improve consistency, eliminate friction points, and create memorable customer experiences.
Lead hospitality readiness and training efforts for new property acquisitions, developments, management transitions, and major customer experience initiatives.
Design and generate data reporting, information, and documentation to support learning and development initiatives.
Develop and recommend alternative training methods and delivery approaches to meet evolving business needs.
Manage staff support for training center operations, including classroom setup and breakdown, material preparation, scheduling, inventory ordering, and resource allocation.
Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
Attend monthly property meetings to stay connected to operational needs and gather feedback from management and employees to enhance training programs.
Work with third-party vendors and partners on training and development efforts as required.
Analyze customer satisfaction metrics, mystery shopping results, customer feedback, service response metrics, and operational trends to develop targeted learning initiatives and measure program effectiveness.
About You:
Qualifications:
Bachelor’s degree is required and a focus in hospitality, human resources or relevant field is preferred.
Minimum of 5 years of learning and development experience, preferably within the hospitality industry.
Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills.
Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce.
Strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skillset.
Ability to effectively communicate in English, in both oral and written forms.
Ability and willingness to travel extensively throughout the U.S. portfolio, with travel expected to comprise approximately 30-40% of the role.
Critical Competencies for Success:
Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings.
Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes.
Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management.
Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
The base compensation range for this role is $95,000 to $125,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
#LI-LM1
#TishmanSpeyer
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.
Summary of the Position:
The Learning and Development Manager is responsible for overseeing, developing, and rolling out best-in-class hospitality training to our Property Management teams. In this role you will lead the Learning and Development initiatives across the U.S. portfolio with the goal of elevating the hospitality experience for our customers. This role will also lead the development, implementation, and continuous evolution of Tishman Speyer's hospitality culture and service standards, ensuring a consistent, first-class customer experience across the portfolio. Working closely with Property Management leadership, the Learning and Development Manager will embed hospitality principles into daily operations, employee development, and customer interactions. This position will report directly to the Senior Director of Property Management.
Key Responsibilities
Lead the development, implementation, and continuous evolution of Tishman Speyer's Hospitality Standards, ensuring they reflect the firm's commitment to delivering a consistent, first-class customer experience across the portfolio.
Oversee the implementation and execution of Tishman Speyer's hospitality Learning and Development program for new and existing employees during onboarding and on an ongoing basis.
Work across various departments to get employees up to speed in both their specific verticals and Tishman Speyer's broader hospitality initiatives.
Partner with Property Management leadership to evaluate and enhance the end-to-end customer experience across all properties.
Identify opportunities to elevate customer satisfaction through targeted learning initiatives and operational best practices.
Ensure hospitality standards are consistently reflected across all customer touchpoints, including arrivals, customer communications, amenity spaces, tours, onboarding experiences, meetings, and events.
Develop and deliver service recovery training that equips employees to confidently resolve customer concerns while strengthening customer relationships and protecting the Tishman Speyer brand.
Partner with Property Management leadership to develop hospitality-focused leadership programs that strengthen coaching, employee engagement, accountability, and recognition.
Partner with Human Capital Management (HCM) to develop and sustain an effective employee engagement program.
Partner with HCM to track statistics, metrics, and ROI, and create additional learning and performance metrics as required to evaluate program effectiveness and business impact.
Produce, compile, and evaluate pre- and post-course data to measure learning quality, participation, satisfaction, performance, and business impact.
Conduct onsite observations, hospitality assessments, and coaching sessions to reinforce hospitality behaviors, identify best practices, and provide real-time feedback to property management teams.
Assess the customer journey to identify opportunities to improve consistency, eliminate friction points, and create memorable customer experiences.
Lead hospitality readiness and training efforts for new property acquisitions, developments, management transitions, and major customer experience initiatives.
Design and generate data reporting, information, and documentation to support learning and development initiatives.
Develop and recommend alternative training methods and delivery approaches to meet evolving business needs.
Manage staff support for training center operations, including classroom setup and breakdown, material preparation, scheduling, inventory ordering, and resource allocation.
Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
Attend monthly property meetings to stay connected to operational needs and gather feedback from management and employees to enhance training programs.
Work with third-party vendors and partners on training and development efforts as required.
Analyze customer satisfaction metrics, mystery shopping results, customer feedback, service response metrics, and operational trends to develop targeted learning initiatives and measure program effectiveness.
About You:
Qualifications:
Bachelor’s degree is required and a focus in hospitality, human resources or relevant field is preferred.
Minimum of 5 years of learning and development experience, preferably within the hospitality industry.
Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills.
Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce.
Strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skillset.
Ability to effectively communicate in English, in both oral and written forms.
Ability and willingness to travel extensively throughout the U.S. portfolio, with travel expected to comprise approximately 30-40% of the role.
Critical Competencies for Success:
Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings.
Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes.
Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management.
Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
The base compensation range for this role is $95,000 to $125,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
#LI-LM1
#TishmanSpeyer
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com
See All 33 Learning And Development Jobs in New York
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Find Learning And Development JobsLearning And Development Jobs by City in New York
Where New York roles are concentrated, by current openings.
Learning And Development Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Law & Legal Services
- Luxury Goods
- Accounting & Auditing
- Media & Entertainment
- Healthcare & Medical Services
What New York Employers Look For
The qualifications that appear most often in learning and development jobs across New York.
- Bachelor's degree in instructional design, education, human resources, or a related field
- Experience designing and facilitating training programs for corporate or institutional audiences
- Proficiency with learning management systems such as Workday Learning, Cornerstone, or SAP SuccessFactors
- Familiarity with e-learning authoring tools including Articulate Storyline or Adobe Captivate
- Strong project management skills to coordinate multi-stakeholder learning initiatives from design through delivery
- SHRM certification or ATD Certified Professional in Talent Development credential preferred by many employers
Learning And Development Jobs in New York: Frequently Asked Questions
How do you become a learning and development in New York?
New York does not require a state-issued license to work in learning and development, so entry begins with a relevant bachelor's degree in education, instructional design, organizational psychology, or human resources. Many New York employers expect candidates to hold or pursue the ATD Certified Professional in Talent Development credential. Building experience through corporate training coordination, HR generalist roles, or instructional design at a New York university, hospital, or financial firm is the most common path into the profession.
How much do learning and developments make in New York?
Learning and developments in New York earn a median of about $76,080 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $40,220 for the lowest 10% to over $133,620 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire learning and developments in New York?
Employers hiring learning and developments in New York right now include D. E. Shaw & Co. - Investment Firm, SS&C, and CLEAR, based on current listings on Migrate Mate as of August 2026. New York's density of large financial institutions, global media companies, and major health systems means consistent demand for professionals who can design and scale learning programs across complex organizations.
Which New York cities have the most learning and development jobs?
New York, New York, and New York State have the most learning and development openings in New York. New York City dominates because of the sheer concentration of corporate headquarters, financial firms, and health networks based in Manhattan and the outer boroughs, while Albany draws roles tied to state government agencies and higher education, and Buffalo's growth in healthcare and regional banking supports steady hiring outside the city.
Are there remote learning and development jobs in New York?
Yes, and more than most fields. About 62% of learning and development openings tied to New York are remote or hybrid as of August 2026, reflecting how much of the work, such as curriculum design, e-learning production, and virtual facilitation, can be done without being on site. Roles focused on live in-person facilitation or new-hire onboarding at a specific location tend to require more regular office presence.
How can I get hired as a learning and development in New York with little or no experience?
The most realistic entry path is a training coordinator or HR assistant role, which many large New York employers use as a feeder into learning and development teams. Institutions such as New York-Presbyterian, the City University of New York, and large financial firms regularly hire coordinators who support facilitators before transitioning into design or delivery roles. Building a portfolio of sample training modules or completing the ATD Fundamentals of Instructional Design course signals readiness to hiring managers when formal experience is limited.
Where can I find and apply to learning and development jobs in New York?
You can find and apply to learning and development jobs in New York on Migrate Mate, which lists current New York openings across industries and experience levels. Find roles that fit your background and apply directly to the employers posting them.
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