Learning And Development Manager Jobs in New York
Learning And Development Manager jobs in New York represent one of the most active markets in the country, concentrated in financial services, healthcare, technology, and media across New York City, Buffalo, and Albany. Major employers with lasting L&D hiring include JPMorgan Chase, NYU Langone Health, and IBM, each maintaining sizable learning functions tied to large workforces. The most in-demand specialties are leadership development, compliance training, and digital learning design. Find a role that fits below and apply directly.
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Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.
Summary of the Position:
The Learning and Development Manager is responsible for overseeing, developing, and rolling out best-in-class hospitality training to our Property Management teams. In this role you will lead the Learning and Development initiatives across the U.S. portfolio with the goal of elevating the hospitality experience for our customers. This role will also lead the development, implementation, and continuous evolution of Tishman Speyer's hospitality culture and service standards, ensuring a consistent, first-class customer experience across the portfolio. Working closely with Property Management leadership, the Learning and Development Manager will embed hospitality principles into daily operations, employee development, and customer interactions. This position will report directly to the Senior Director of Property Management.
Key Responsibilities
Lead the development, implementation, and continuous evolution of Tishman Speyer's Hospitality Standards, ensuring they reflect the firm's commitment to delivering a consistent, first-class customer experience across the portfolio.
Oversee the implementation and execution of Tishman Speyer's hospitality Learning and Development program for new and existing employees during onboarding and on an ongoing basis.
Work across various departments to get employees up to speed in both their specific verticals and Tishman Speyer's broader hospitality initiatives.
Partner with Property Management leadership to evaluate and enhance the end-to-end customer experience across all properties.
Identify opportunities to elevate customer satisfaction through targeted learning initiatives and operational best practices.
Ensure hospitality standards are consistently reflected across all customer touchpoints, including arrivals, customer communications, amenity spaces, tours, onboarding experiences, meetings, and events.
Develop and deliver service recovery training that equips employees to confidently resolve customer concerns while strengthening customer relationships and protecting the Tishman Speyer brand.
Partner with Property Management leadership to develop hospitality-focused leadership programs that strengthen coaching, employee engagement, accountability, and recognition.
Partner with Human Capital Management (HCM) to develop and sustain an effective employee engagement program.
Partner with HCM to track statistics, metrics, and ROI, and create additional learning and performance metrics as required to evaluate program effectiveness and business impact.
Produce, compile, and evaluate pre- and post-course data to measure learning quality, participation, satisfaction, performance, and business impact.
Conduct onsite observations, hospitality assessments, and coaching sessions to reinforce hospitality behaviors, identify best practices, and provide real-time feedback to property management teams.
Assess the customer journey to identify opportunities to improve consistency, eliminate friction points, and create memorable customer experiences.
Lead hospitality readiness and training efforts for new property acquisitions, developments, management transitions, and major customer experience initiatives.
Design and generate data reporting, information, and documentation to support learning and development initiatives.
Develop and recommend alternative training methods and delivery approaches to meet evolving business needs.
Manage staff support for training center operations, including classroom setup and breakdown, material preparation, scheduling, inventory ordering, and resource allocation.
Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
Attend monthly property meetings to stay connected to operational needs and gather feedback from management and employees to enhance training programs.
Work with third-party vendors and partners on training and development efforts as required.
Analyze customer satisfaction metrics, mystery shopping results, customer feedback, service response metrics, and operational trends to develop targeted learning initiatives and measure program effectiveness.
About You:
Qualifications:
Bachelor’s degree is required and a focus in hospitality, human resources or relevant field is preferred.
Minimum of 5 years of learning and development experience, preferably within the hospitality industry.
Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills.
Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce.
Strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skillset.
Ability to effectively communicate in English, in both oral and written forms.
Ability and willingness to travel extensively throughout the U.S. portfolio, with travel expected to comprise approximately 30-40% of the role.
Critical Competencies for Success:
Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings.
Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes.
Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management.
Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
The base compensation range for this role is $95,000 to $125,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
#LI-LM1
#TishmanSpeyer
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.
Summary of the Position:
The Learning and Development Manager is responsible for overseeing, developing, and rolling out best-in-class hospitality training to our Property Management teams. In this role you will lead the Learning and Development initiatives across the U.S. portfolio with the goal of elevating the hospitality experience for our customers. This role will also lead the development, implementation, and continuous evolution of Tishman Speyer's hospitality culture and service standards, ensuring a consistent, first-class customer experience across the portfolio. Working closely with Property Management leadership, the Learning and Development Manager will embed hospitality principles into daily operations, employee development, and customer interactions. This position will report directly to the Senior Director of Property Management.
Key Responsibilities
Lead the development, implementation, and continuous evolution of Tishman Speyer's Hospitality Standards, ensuring they reflect the firm's commitment to delivering a consistent, first-class customer experience across the portfolio.
Oversee the implementation and execution of Tishman Speyer's hospitality Learning and Development program for new and existing employees during onboarding and on an ongoing basis.
Work across various departments to get employees up to speed in both their specific verticals and Tishman Speyer's broader hospitality initiatives.
Partner with Property Management leadership to evaluate and enhance the end-to-end customer experience across all properties.
Identify opportunities to elevate customer satisfaction through targeted learning initiatives and operational best practices.
Ensure hospitality standards are consistently reflected across all customer touchpoints, including arrivals, customer communications, amenity spaces, tours, onboarding experiences, meetings, and events.
Develop and deliver service recovery training that equips employees to confidently resolve customer concerns while strengthening customer relationships and protecting the Tishman Speyer brand.
Partner with Property Management leadership to develop hospitality-focused leadership programs that strengthen coaching, employee engagement, accountability, and recognition.
Partner with Human Capital Management (HCM) to develop and sustain an effective employee engagement program.
Partner with HCM to track statistics, metrics, and ROI, and create additional learning and performance metrics as required to evaluate program effectiveness and business impact.
Produce, compile, and evaluate pre- and post-course data to measure learning quality, participation, satisfaction, performance, and business impact.
Conduct onsite observations, hospitality assessments, and coaching sessions to reinforce hospitality behaviors, identify best practices, and provide real-time feedback to property management teams.
Assess the customer journey to identify opportunities to improve consistency, eliminate friction points, and create memorable customer experiences.
Lead hospitality readiness and training efforts for new property acquisitions, developments, management transitions, and major customer experience initiatives.
Design and generate data reporting, information, and documentation to support learning and development initiatives.
Develop and recommend alternative training methods and delivery approaches to meet evolving business needs.
Manage staff support for training center operations, including classroom setup and breakdown, material preparation, scheduling, inventory ordering, and resource allocation.
Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
Attend monthly property meetings to stay connected to operational needs and gather feedback from management and employees to enhance training programs.
Work with third-party vendors and partners on training and development efforts as required.
Analyze customer satisfaction metrics, mystery shopping results, customer feedback, service response metrics, and operational trends to develop targeted learning initiatives and measure program effectiveness.
About You:
Qualifications:
Bachelor’s degree is required and a focus in hospitality, human resources or relevant field is preferred.
Minimum of 5 years of learning and development experience, preferably within the hospitality industry.
Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills.
Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce.
Strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skillset.
Ability to effectively communicate in English, in both oral and written forms.
Ability and willingness to travel extensively throughout the U.S. portfolio, with travel expected to comprise approximately 30-40% of the role.
Critical Competencies for Success:
Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings.
Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes.
Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management.
Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
The base compensation range for this role is $95,000 to $125,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
#LI-LM1
#TishmanSpeyer
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com
See All 33 Learning And Development Manager Jobs in New York
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Find JobsLearning And Development Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Learning And Development Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Law & Legal Services
- Luxury Goods
- Accounting & Auditing
- Media & Entertainment
- Healthcare & Medical Services
What New York Employers Look For
The qualifications that appear most often in learning and development manager jobs across New York.
- Bachelor's degree in human resources, education, organizational development, or a related field
- Five or more years of experience designing and delivering corporate learning programs
- Demonstrated ability to manage full training cycles from needs analysis through evaluation
- Proficiency with learning management systems such as Workday Learning, Cornerstone, or SAP SuccessFactors
- Professional certification such as ATD CPLP or SHRM-CP preferred by most New York employers
- Strong stakeholder management skills to partner with business leaders across complex organizations
Learning And Development Manager Jobs in New York: Frequently Asked Questions
How do you become a learning and development manager in New York?
New York does not require a state-issued license to work as a learning and development manager, so the path runs through education and experience. Most hiring managers in New York expect a bachelor's degree in human resources, education, or a related field, with a master's degree common in financial services and healthcare. Building experience through instructional design, HR generalist, or training coordinator roles at New York employers is the most direct route, and credentials from the Association for Talent Development strengthen candidacy.
How much do learning and development managers make in New York?
Learning and development managers in New York earn a median of about $171,400 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $103,590 for the lowest 10% to over $280,850 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire learning and development managers in New York?
Employers hiring learning and development managers in New York right now include D. E. Shaw & Co. - Investment Firm, SS&C, and CLEAR, based on current listings on Migrate Mate as of August 2026. New York's dense concentration of large financial institutions, hospital systems, and global media companies means sustained L&D demand well beyond seasonal hiring cycles.
Which New York cities have the most learning and development manager jobs?
New York, New York, and New York State account for the most learning and development manager openings in New York. New York City dominates because it is home to the headquarters of major banks, law firms, and hospital networks that each maintain full-scale L&D departments, while Buffalo and Albany draw demand from regional healthcare systems, state agencies, and growing technology employers.
Are there remote learning and development manager jobs in New York?
Yes, and more than many management roles, since curriculum design, LMS administration, and virtual facilitation can be done fully off-site. About 62% of learning and development manager openings tied to New York are remote or hybrid as of August 2026, reflecting how much of the work has shifted to digital delivery. Roles focused on in-person facilitation or new-hire onboarding at physical locations remain predominantly on-site.
How can I get hired as a learning and development manager in New York with little or no experience?
The most realistic entry path is moving into a training coordinator or instructional designer role at a large New York employer, then building toward a manager title. Hospital systems such as NewYork-Presbyterian and NYC Health and Hospitals regularly bring in L&D associates through HR development programs, and financial firms often hire from their own analyst ranks into people-development roles. A portfolio of e-learning modules built in Articulate or Adobe Captivate, combined with an ATD certificate, gives candidates without formal management experience a concrete edge in New York interviews.
Where can I find and apply to learning and development manager jobs in New York?
You can find and apply to learning and development manager jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings, find roles that match your experience and location, and apply directly to the employers posting them.
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