Operations Supervisor Jobs in Kansas

Job no: 499121
Work type: Full-time Salaried
Location: Overland Park Main Campus
Categories: Administrative Professional, Student Services

Position: Supervisor, Testing Operations

Department: Student Success & Engagement

Type of Position: Full-time Salaried

Exemption Status: Exempt

Work Schedule, Hours per week: Varies depending on department needs, 40 hours per week

Opportunity for hybrid schedule: No

Starting Salary Range: $23.68-$30.64 and determined based on relevant years of work experience provided on application and resume.

Position Summary: The Supervisor, Testing Operations overseas and manages the Johnson County Community College (JCCC) Testing Operations and exam proctoring and provide administration of the departmental management system. This position reports to Director, Testing and Assessment Services.

Required Qualifications:

• Bachelor's degree. 2+ years of testing or assessment experience.
• 2+ years of supervisory experience.
• Experience managing department schedules and related logistics.
• Higher education experience.
• Experience with computers and computer-based applications.

Preferred Qualifications:

• Banner user experience.

Position details include but are not limited to:

• Staff Supervision & Leadership:
  • Supervise the day-to-day operations of the testing operations employees, including hire/fire, train, set goals, evaluate performance, and share continual feedback regarding growth and accomplishments.
• Operations & Process Improvement:
  • Perform a continual review of operations, processes, and procedures to constantly improve efficiency, support student success, and increase stakeholder satisfaction.
  • Ensure all areas within Testing and Assessment Services are fully operational and accessible to stakeholders during hours of operation, and reallocate staff resources during absences, shortages, or peak testing times to maintain service excellence.
• Testing Management System Oversight:
  • Oversee the Testing Management System, including establish the procedures to schedule appointments, provide system communications, handle exam submissions and retrieval of exams, and archive testing data within the system each semester.
  • Monitor and regulate traffic flow within the testing appointment scheduling system by effectively and strategically scheduling staff to increase efficiency and stakeholder satisfaction.
• Data Analysis & Program Development:
  • Review, analyze, and assess testing data trends to better allocate resources and develop program modifications, update processes and procedures, and communicate the changes to appropriate stakeholders.
• Compliance & Customer Relations:
  • Oversee and ensure compliance is maintained and staff abide by all policies, standards, and regulations set forth by federal/state mandates, JCCC, academic departments, external academic institutions, testing companies, and Testing and Assessment Services.
  • Manage customer relations and communications between testing staff and stakeholders to create overall understanding, satisfaction, and problem resolution.
• Other duties as assigned:
  • Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management.

To be considered for this position we will require an application, resume, and cover letter.

• Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Benefits Category

For Full‑time Employees:

• Health insurance with some employer paid options.
• Life insurance & AD&D (employer provided)
• Retirement plans (403(b), 457(b), and KPERS)
• Employer paid 8% contribution into a 403(b) no match required
• Paid time off (vacation, sick, personal, and floating holidays)
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Tuition reimbursement / assistance for non‑JCCC courses for employee
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• And many more!

About JCCC:

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Mission: JCCC inspires learning to transform lives and strengthen communities.

Vision: JCCC will be an innovative leader in equitable student access, learning and success.

Equal Employment Opportunity:

JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.

Disclosure:

If you need any assistance throughout the search process, please reach out to the HR@jccc.edu. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.