Operations Supervisor Jobs in North Carolina

We are looking for an experienced, hands-on Field Operations Supervisor to serve as a key leader in our field operations. This is not a desk job — the right person thrives in a dynamic, physical work environment, takes ownership of quality, and communicates effectively with both our cleaning teams and our clients.

This role is a working supervisor position. You will spend your time in the field completing cleaning assignments alongside our technicians, leading quality inspections, operating specialty cleaning equipment, and serving as the primary point of contact between management, employees, and clients.

If you are a self-starter with a strong commercial cleaning background, natural leadership ability, and the flexibility to work a schedule that serves our clients — we want to hear from you.

How Your Time Will Be Spent

Quality Inspections & Training (40%)

QA walkthroughs for new and recurring clients, photo documentation, inspection reports, technician coaching, client feedback and issue resolution

Individual Cleaning Assignments (approximately 30%)

High dusting, vacant/move-out office cleaning, and similar standalone tasks completed independently

Specialty Cleaning Projects (approximately 20% )

Operating floor scrubbers, carpet extractors, and large cleaning equipment; coordinating helpers on project days

New Account Installation (approximately 10% )

Prepare and deliver cleaning kits, communicate internally to ensure readiness and circle back post servicing account

Responsibilities

Quality Assurance & Team Leadership (40%)

• Conduct scheduled QA inspections at client sites; document findings with written reports and photos
• Provide direct coaching and feedback to cleaning technicians — in the moment and through written summaries
• Identify cleaning deficiencies and ensure corrective action is taken promptly
• Review new accounts after the first cleaning: complete inspection, ask for/take before and after photos to share with client
• Communicate professionally with clients regarding service quality, scheduling changes, and any issues that arise
• Identify opportunities to improve service or expand scope at existing accounts; relay suggestions to management and employees
• Maintain accountability standards for technicians, including attendance, photo documentation and performance expectations
• Escalate unresolved complaints or operational issues to ownership with a clear summary and recommendation

Individual Cleaning Assignments (30%)

• Complete standalone cleaning tasks independently: high dusting, vacant office cleaning, move-out cleans, and similar assignments
• Perform all standard commercial cleaning tasks to ECS quality standards

◦ Floor care: sweeping, mopping, vacuuming, scrubbing

◦ Surface care: dusting, wiping, sanitizing, spot-cleaning glass and windows

◦ Restroom sanitation: full cleaning and restocking of dispensers and supplies

◦ Waste management: emptying bins, replacing liners, removing trash from location

• Stock and manage cleaning supplies; report inventory needs to management
• Provide written or verbal summary of work completed after each assignment

Specialty Cleaning Projects (20%)

• Operate commercial-grade specialty cleaning equipment including floor scrubbers, carpet extractors, auto-scrubbers, and related machinery
• Coordinate and lead a helper on project days; ensure safe, efficient, and high-quality execution
• Perform detailed pre- and post-project walkthroughs; document and report outcomes
• Maintain, transport, and properly store specialty equipment and supplies
• Load and unload equipment from vehicles as required — physical lifting and carrying is part of this role

New Account Installation (10%)

• Gather new account cleaning start up kit from warehouse, load in vehicle
• Deliver kit to the new account location, ensure that supplies are organized and ready for work to be performed
• Communicate internally (manager and cleaning technicians) to confirm ready status
• Follow up with internal team regarding success of first service, gather and distribute before & after photos & feedback

Schedule & Work Expectations

This role requires flexibility. Our clients are serviced across daytime and evening windows, and the schedule shifts accordingly. You will not work a standard 9-to-5.

• Shifts are flexible (examples: 8:00 AM – 4:00 PM or 1:00 PM – 9:00 PM), depending on the day's assignments and the meal breaks desired
• Scheduling is planned on a day-by-day or week-by-week basis based on client and employee needs
• Weekend availability is required approximately 1–2 days per month
• In exchange for weekend hours, flex time will be provided during the week — the total work week remains 40 hours
• Most client locations are within a 45-minute drive of the Charlotte metro area; a small number of accounts are located further north in Concord, China Grove, and Mooresville

A gas stipend of one full tank of gas per week is provided to offset field driving if personal vehicle is used. Travel to and from your first and last client location each day is considered your regular commute and is not separately compensated nor considered as time working. This arrangement is straightforward and consistent across the team.

Qualifications Required

• Minimum 2 years of experience in commercial cleaning or a closely related industry
• Demonstrated ability to perform physical cleaning tasks: lifting, carrying, loading/unloading equipment, extended time on your feet
• Comfortable operating commercial cleaning machinery (floor scrubbers, extractors, or similar)
• Reliable personal transportation to travel between client locations throughout the day
• Strong organizational skills and attention to detail — you notice what others miss
• Professional communication skills; comfortable speaking with clients and employees
• Ability and willingness to work flexible hours including evenings and occasional weekends
• Must pass a criminal background check

Strongly Preferred

• Bilingual: Spanish and English

◦ Spanish proficiency is essential for effective day-to-day communication with our cleaning technician team

◦ English proficiency is required for all client-facing and management communication

• Prior supervisory, lead, or team-lead experience in a cleaning or facilities services environment
• Familiarity with QA processes, inspection documentation, or reporting standards
• Experience with scheduling, employee accountability, or field coordination

Physical Requirements

• Ability to lift and carry up to 50 lbs. regularly
• Ability to stand, walk, bend, kneel, and reach for extended periods
• Comfortable working in varied commercial environments (offices, schools, industrial facilities, etc.)
• Able to load and unload cleaning equipment from vehicles

Compensation & Benefits

Base Salary $760 – $800 per week ($19.00 – $20.00/hr)

Monthly Equivalent Approximately $3,290 – $3,464/month

Gas Stipend One full tank of gas per week ($50)

Paid Vacation 5 days annually

Paid Sick Days 5 days annually

Schedule Flexibility Flex scheduling during the week to offset weekend or evening hours

Compensation is salaried and paid bi-weekly (every other week). Salary range reflects experience and qualifications.

Who Thrives in This Role

The right candidate for this position is someone who:

• Takes pride in the quality of their work and holds others to the same standard
• Is comfortable being both a leader and a hands-on contributor — the best supervisors here lead by example
• Communicates clearly and professionally whether talking to a client, a technician, or ownership
• Adapts readily to a dynamic schedule and doesn't require rigid predictability to do their best work
• Understands that small details matter in commercial cleaning — and acts on them without being told
• Is honest, accountable, and consistent

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Charlotte, NC (Required)

Work Location: On the road