Patient Service Representative Jobs in North Carolina
Patient Service Representative jobs in North Carolina are consistently in demand, driven by the state's large and growing healthcare footprint across hospital systems, physician practice groups, and outpatient specialty clinics at every level from entry-level front desk to senior patient access coordinator. Charlotte, Raleigh, and Greensboro are the most active hiring metros, with established employers such as Atrium Health, Duke Health, and UNC Health regularly posting openings across their networks. Scheduling, insurance verification, and patient intake coordination are the most sought-after specialties in North Carolina listings. Find a role that fits below and apply directly.
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Summary
About the Position: Serves as primary clinic representative for customer service issues, conducts patient satisfaction surveys; and identifies, analyzes and evaluates trends that reflect patient perception of services. This position is located at Womack Army Medical Center, Fort Bragg, NC.
This is a Direct Hire Solicitation
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This job is open to
The public
Duties
- Serves as an advocate across the facility; receives, documents, and resolves complaints and grievances submitted by patients or their designated representatives.
- Conducts patient interviews and investigations to identify service gaps, analyzing both individual and systemic grievances.
- Develops and delivers targeted in-service training to staff members to address identified service deficiencies and improve care delivery.
- Inform leadership of problem areas and recommending actionable strategies to enhance facility operations and the patient experience.
- Analyzes organizational policies, systems, and procedures to identify operational weaknesses, inefficiencies, or barriers to care.
- Coordinates with leadership to resolve system defects in delivery of services, procedures, and policies or environment of care.
- Serves as primary clinic representative for customer service issues, conducts patient satisfaction surveys; and identifies, analyzes and evaluates trends that reflect patient perception of services.
Requirements
Conditions of employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
- This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
- This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.
- One year trial/probationary period may be required.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes 1) conducting patient interviews to obtain feedback regarding medical services received; 2) providing health care options for patients and their families according to available guidance; and 3) utilizing automated healthcare systems to manage service performance data of a treatment facility. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.
Additional information
- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Veterans and Military Spouses will be considered along with all other candidates.
Required Documents
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
- Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
- For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
- Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
- For additional information, to include formatting tips, see: What to include in your resume.
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.
- The complete application package must be submitted by 11:59 PM (EST) on 10/28/2026to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/13098929).
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section.
- You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.
Agency contact information
DO NOT MAIL
Fort Bragg, NC 28310
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Overview
- 0303 Miscellaneous Clerk And Assistant
- Suitability/Fitness
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Find JobsPatient Service Representative Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Patient Service Representative Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in patient service representative jobs across North Carolina.
- High school diploma or GED required by most North Carolina healthcare employers
- One or more years of patient-facing or medical front office experience preferred
- Working knowledge of medical terminology, CPT codes, and ICD-10 coding
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong communication skills for managing patient scheduling and insurance inquiries
- Ability to verify insurance eligibility and process co-pays or referrals accurately
Patient Service Representative Jobs in North Carolina: Frequently Asked Questions
How do you become a patient service representative in North Carolina?
Most North Carolina employers hire patient service representatives with a high school diploma and relevant front office or customer service experience, as the role does not require a state-issued license. Completing a medical administrative assistant certificate through a North Carolina community college, such as those offered through the NC Community College System, strengthens your candidacy. Familiarity with Epic or Cerner and a working knowledge of medical terminology are the credentials that consistently give candidates an edge in local hiring.
Which companies hire patient service representatives in North Carolina?
Employers hiring patient service representatives in North Carolina right now include CarolinaEast Health System, Pinehurst Medical Clinic, and R1 RCM, based on current listings on Migrate Mate as of October 2026. North Carolina's large integrated health systems and their affiliated outpatient clinics account for a significant share of ongoing openings across the state.
Which North Carolina cities have the most patient service representative jobs?
New Bern, Concord, and Pinehurst have the most patient service representative openings in North Carolina. Charlotte and Raleigh lead because of their large academic medical centers and hospital networks, while smaller cities in the list often reflect suburban campuses or specialty clinic expansions tied to those same major health systems spreading across the Research Triangle and Piedmont regions.
Are there remote patient service representative jobs in North Carolina?
Yes, but they're limited. About 17% of patient service representative openings tied to North Carolina are remote or hybrid as of October 2026, reflecting that much of the role involves in-person patient interaction at front desks and check-in areas. The functions most likely to be performed remotely are telephone scheduling, insurance authorization, and billing-support tasks that do not require a physical patient presence.
How can I get hired as a patient service representative in North Carolina with little or no experience?
The most realistic entry path is applying for a patient access associate or medical receptionist role at a community hospital or urgent care network, where North Carolina employers such as those in the Atrium Health and WakeMed systems regularly hire candidates who complete short onboarding programs. Lateral moves from retail customer service, call center work, or medical billing support are common stepping stones. Completing a medical administrative assistant certificate at a North Carolina community college and demonstrating proficiency in a major EHR system will meaningfully strengthen an application with no direct healthcare experience.
Where can I find and apply to patient service representative jobs in North Carolina?
You can find and apply to patient service representative jobs in North Carolina on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience and location, then apply directly to the ones that fit.
See All 30 Patient Service Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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