Patient Service Representative Jobs in Ohio
Patient Service Representative jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where major health systems like OhioHealth, Cleveland Clinic, and UC Health maintain large ambulatory and hospital-based operations that hire at every level from entry to senior. Demand is strongest for representatives working in revenue cycle, insurance verification, and patient scheduling across outpatient and specialty clinic settings. Openings appear consistently across all three metros, making Ohio one of the more active Midwestern markets for this role. Scan the live roles below and apply to whichever ones fit.
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The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
- Full Time/Benefits Eligible
- Monday-Friday 6:45am - 4:30pm
- Westerville, OH
Essential Duties and Responsibilities:
- Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
- Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
- Collect copays, deductibles and/or outstanding balances.
- Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
- Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications:
Experience, Education, Licensures & Certifications
- Preferred: 1 year of administrative experience in a healthcare related setting
- Required: High School diploma or GED
Knowledge, Skills & Abilities
- Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
- Strong organizational and written communication skills;
- Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
- Ability to work independently and in a team environment; and able to lead by example;
- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
- Full Time/Benefits Eligible
- Monday-Friday 6:45am - 4:30pm
- Westerville, OH
Essential Duties and Responsibilities:
- Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
- Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
- Collect copays, deductibles and/or outstanding balances.
- Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
- Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications:
Experience, Education, Licensures & Certifications
- Preferred: 1 year of administrative experience in a healthcare related setting
- Required: High School diploma or GED
Knowledge, Skills & Abilities
- Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
- Strong organizational and written communication skills;
- Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
- Ability to work independently and in a team environment; and able to lead by example;
- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 36 Patient Service Representative Jobs in Ohio
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Find JobsPatient Service Representative Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Patient Service Representative Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Akron Children's15
- Central Ohio Primary Care9
- University Hospitals Urgent Care4
- Knox Community Hospital3
- First Flight Health Centers2
What Ohio Employers Look For
The qualifications that appear most often in patient service representative jobs across Ohio.
- High school diploma or GED required by most Ohio health system employers
- One or more years of experience in a medical office or patient-facing healthcare role
- Working knowledge of medical terminology, CPT codes, and ICD-10 coding conventions
- Proficiency with electronic health record systems such as Epic or Meditech
- Demonstrated ability to verify insurance eligibility and process prior authorizations
- Strong written and verbal communication skills for coordinating across care teams
Patient Service Representative Jobs in Ohio: Frequently Asked Questions
How do you become a patient service representative in Ohio?
Most Ohio employers hire patient service representatives with a high school diploma or GED and some experience in a medical office or customer-facing role. There is no state-issued license required for this position in Ohio. Many candidates build eligibility through medical billing and coding certificate programs offered at community colleges such as Columbus State, Sinclair, or Cuyahoga Community College, which cover the billing, scheduling, and insurance skills Ohio employers look for most.
Which companies hire patient service representatives in Ohio?
Employers hiring patient service representatives in Ohio right now include Akron Children's, Central Ohio Primary Care, and University Hospitals Urgent Care, based on current listings on Migrate Mate as of August 2026. Ohio's large integrated health systems, including those anchored in Columbus, Cleveland, and Cincinnati, generate the most consistent volume of openings for this role statewide.
Which Ohio cities have the most patient service representative jobs?
The cities with the most patient service representative openings in Ohio are Akron, Westerville, and Mount Vernon. Columbus drives the largest share of listings because of its concentration of OhioHealth and Nationwide Children's Hospital campuses, while Cleveland's volume reflects Cleveland Clinic's extensive outpatient network and Cincinnati's reflects UC Health and TriHealth operations throughout the southwest region.
How can I get hired as a patient service representative in Ohio with little or no experience?
The most realistic entry path is applying to front-desk or patient access associate roles at Ohio's large outpatient clinic networks, which regularly hire candidates without direct healthcare experience. OhioHealth and Cleveland Clinic both run new-hire orientation tracks that train on Epic, scheduling workflows, and insurance processes on the job. Candidates coming from retail, call center, or administrative assistant backgrounds are commonly considered, and completing a short medical terminology or billing certificate at a local Ohio community college gives an immediate edge in competitive applicant pools.
Where can I find and apply to patient service representative jobs in Ohio?
You can find and apply to patient service representative jobs in Ohio on Migrate Mate, which lists current Ohio openings from employers hiring now. Search the listings, find the roles that fit your experience and location, and apply directly to the ones that match.
See All 36 Patient Service Representative Jobs in Ohio
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