Patient Service Representative Jobs in Ohio
Patient Service Representative jobs in Ohio are open across Columbus, Cincinnati, and Westerville and other Ohio metros, with employers like Nationwide Children's Hospital, Mercy Health, and UC Health hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 48+ Patient Service Representative jobs
INTRODUCTION
The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.
ROLE AND RESPONSIBILITIES
Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from unique psychological needs or those associated with religious/cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.
Front Office Flow:
- Warmly greet patients with eye contact and a smile as they enter and leave the clinic.
- Answer any questions patient may have.
- Coordinate day of patient scheduling changes or adjustments.
- Assist patients in locating their destinations.
- Contact internal or external transportation services for patients if needed.
- Round lobby to ensure all patients are being taken assisted.
- Answer telephone and direct calls to appropriate areas.
- Adhere to all HIPAA policies and guidelines.
- Conduct end of day visit reconciliation.
Pre-Registration Process:
- Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient.
- Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems.
- Perform pre-authorizations and pre-certifications when needed.
Registration Process:
- Collect data on all new patients and attempt to obtain demographic information on patient.
- Verifies complete and accurate patient information in registration.
- Provide knowledge of and assistance with MyChart enrollment for patients.
- Collect co-payments.
- Follow standard consenting workflow.
Insurance Coordination:
- Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures.
- Complete Medicare Secondary Payer questionnaires for all appropriate patients.
- Ensure completeness for insurance billing and compliance.
BASIC QUALIFICATIONS
- Minimum Required: High School Diploma or GED.
- Minimum Required: 0 - 6 Months equivalent experience.
PREFERRED QUALIFICATIONS
- Preferred: Associate's Degree.
- Preferred: 1 - 2 Years equivalent experience.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction.
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO employer.
INTRODUCTION
The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.
ROLE AND RESPONSIBILITIES
Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from unique psychological needs or those associated with religious/cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.
Front Office Flow:
- Warmly greet patients with eye contact and a smile as they enter and leave the clinic.
- Answer any questions patient may have.
- Coordinate day of patient scheduling changes or adjustments.
- Assist patients in locating their destinations.
- Contact internal or external transportation services for patients if needed.
- Round lobby to ensure all patients are being taken assisted.
- Answer telephone and direct calls to appropriate areas.
- Adhere to all HIPAA policies and guidelines.
- Conduct end of day visit reconciliation.
Pre-Registration Process:
- Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient.
- Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems.
- Perform pre-authorizations and pre-certifications when needed.
Registration Process:
- Collect data on all new patients and attempt to obtain demographic information on patient.
- Verifies complete and accurate patient information in registration.
- Provide knowledge of and assistance with MyChart enrollment for patients.
- Collect co-payments.
- Follow standard consenting workflow.
Insurance Coordination:
- Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures.
- Complete Medicare Secondary Payer questionnaires for all appropriate patients.
- Ensure completeness for insurance billing and compliance.
BASIC QUALIFICATIONS
- Minimum Required: High School Diploma or GED.
- Minimum Required: 0 - 6 Months equivalent experience.
PREFERRED QUALIFICATIONS
- Preferred: Associate's Degree.
- Preferred: 1 - 2 Years equivalent experience.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction.
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO employer.
See All 48 Patient Service Representative Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsPatient Service Representative Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Patient Service Representative Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Nationwide Children's Hospital14
- Mercy Health13
- UC Health6
- The MetroHealth System5
- Children'S Surgical Associates, Corp. At Nationwide Children'S Hospital2
Top Industries Hiring
- Healthcare & Medical Services37
- Biotechnology & Pharmaceuticals2
- Science & Research2
- Consulting & Professional Services1
What Ohio Employers Look For
The qualifications that appear most often in patient service representative jobs across Ohio.
- High school diploma or GED with at least one year of patient-facing or medical office experience
- Proficiency in electronic health record systems such as Epic, Cerner, or Athenahealth
- Strong knowledge of insurance verification, co-pay collection, and prior authorization processes
- Accurate medical terminology and ability to document patient information with minimal errors
- Demonstrated ability to manage high call volumes and in-person check-in queues simultaneously
- Bilingual language skills, particularly Spanish, preferred in many outpatient and community health settings
Patient Service Representative Jobs in Ohio: Frequently Asked Questions
How many patient service representative jobs are there in Ohio?
There are 48+ patient service representative openings in Ohio on Migrate Mate as of June 2026, with the most roles in Columbus, Cincinnati, and Westerville. New positions post regularly as employers across Ohio hire.
How much do patient service representatives make in Ohio?
Patient service representatives in Ohio earn a median of about $47,570 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $37,730 for the lowest 10% to over $75,920 for the top 10%. Pay rises with experience, specialty, and employer.
Which Ohio cities have the most patient service representative jobs?
Columbus, Cincinnati, and Westerville have the most patient service representative openings in Ohio right now, with additional roles spread across smaller metros statewide.
Which companies hire patient service representatives in Ohio?
Employers hiring patient service representatives in Ohio include Nationwide Children's Hospital, Mercy Health, and UC Health, based on current listings on Migrate Mate as of June 2026.
Are there remote patient service representative jobs in Ohio?
Yes. About 0% of patient service representative openings tied to Ohio are remote or hybrid as of June 2026. The rest are on-site roles based in Ohio metros.
How do I apply for patient service representative jobs in Ohio?
You can apply to patient service representative jobs in Ohio directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Ohio location, then apply to each one that fits.
See All 48 Patient Service Representative Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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