Patient Service Representative Jobs in Virginia
Patient service representative jobs in Virginia are in strong demand, concentrated in hospital networks, outpatient clinics, and large health system call centers, with openings at every level from entry to senior. The highest volume of hiring is in Northern Virginia, Richmond, and Virginia Beach, where established employers such as Inova Health System, Sentara Healthcare, and VCU Health maintain consistent openings. Scheduling coordination, insurance verification, and patient intake are the most sought-after specialties across Virginia listings. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 37+ Patient Service Representative jobs
The responsibilities of this job include, but are not limited to, the following:
- Assisting patients using the kiosk prior to registration.
- Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
- Respectfully handling Physician and Nurse requests in a timely manner.
- Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
- Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
- Verifying all patient demographic, health, pharmacy, and insurance information.
- Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
- Referring billing questions to the appropriate parties as needed.
- Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
- Discharging the patient and processing incurred charges.
- Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
- Receiving, sending, and distributing correspondence as directed.
- Filing and scanning medical documents and office forms as directed.
- Completing assigned checklists and Policy Manager tasks within the assigned shift.
- Answering all incoming calls and distributing messages in a timely manner.
- Assisting with other assignments as directed.
- Demonstrating an efficient understanding of the electronic medical record system.
- Receiving, moving, and stocking ordered supplies.
- Cleaning the front office work area and other maintenance assignments as directed.
- Verifying daily reports are run at the end of the day.
- Attending staff meetings as directed.
- Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
- Operating, using, and maintaining medical and office equipment as trained.
- Participating in maintenance assignments when necessary and as directed.
- Providing positive, warm, and friendly service in all interactions.
- Completing other duties as directed
Minimum education and professional requirements include, but are not limited to, the following:
- Must be 18 years of age or older.
- Basic typing skills.
- Minimum one year of clerical experience preferred.
- High school graduate or equivalent.
- Ability to sit, stand, and walk for up to 7 hours at a time.
- Ability to lift up to 25 pounds.
- Excellent visual, verbal, written, and typed communication skills.
- Ability to prioritize and multitask.
- Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
Benefits and Other Compensation:
- Discounted Medical treatment at any Patient First location (employees only)
- 401(k) Retirement Plan (with employer match, for employees who qualify)
- Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
- Bonuses include:
- Recruitment bonus
- Patient Care Performance bonus (center employees only)
- Weekend bonus (center employees only)
The responsibilities of this job include, but are not limited to, the following:
- Assisting patients using the kiosk prior to registration.
- Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
- Respectfully handling Physician and Nurse requests in a timely manner.
- Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
- Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
- Verifying all patient demographic, health, pharmacy, and insurance information.
- Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
- Referring billing questions to the appropriate parties as needed.
- Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
- Discharging the patient and processing incurred charges.
- Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
- Receiving, sending, and distributing correspondence as directed.
- Filing and scanning medical documents and office forms as directed.
- Completing assigned checklists and Policy Manager tasks within the assigned shift.
- Answering all incoming calls and distributing messages in a timely manner.
- Assisting with other assignments as directed.
- Demonstrating an efficient understanding of the electronic medical record system.
- Receiving, moving, and stocking ordered supplies.
- Cleaning the front office work area and other maintenance assignments as directed.
- Verifying daily reports are run at the end of the day.
- Attending staff meetings as directed.
- Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
- Operating, using, and maintaining medical and office equipment as trained.
- Participating in maintenance assignments when necessary and as directed.
- Providing positive, warm, and friendly service in all interactions.
- Completing other duties as directed
Minimum education and professional requirements include, but are not limited to, the following:
- Must be 18 years of age or older.
- Basic typing skills.
- Minimum one year of clerical experience preferred.
- High school graduate or equivalent.
- Ability to sit, stand, and walk for up to 7 hours at a time.
- Ability to lift up to 25 pounds.
- Excellent visual, verbal, written, and typed communication skills.
- Ability to prioritize and multitask.
- Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
Benefits and Other Compensation:
- Discounted Medical treatment at any Patient First location (employees only)
- 401(k) Retirement Plan (with employer match, for employees who qualify)
- Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
- Bonuses include:
- Recruitment bonus
- Patient Care Performance bonus (center employees only)
- Weekend bonus (center employees only)
See All 37 Patient Service Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsPatient Service Representative Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Patient Service Representative Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in patient service representative jobs across Virginia.
- High school diploma or GED recognized by Virginia Department of Education required
- Prior experience in a medical office, clinic, or hospital patient-facing setting preferred
- Working knowledge of medical terminology, ICD-10 codes, and insurance verification processes
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong verbal communication skills for scheduling, referrals, and patient check-in interactions
- Ability to handle multi-line phone systems and maintain accurate patient registration data
Patient Service Representative Jobs in Virginia: Frequently Asked Questions
How do you become a patient service representative in Virginia?
Most Virginia employers require a high school diploma or equivalent and hire candidates directly into entry-level patient service representative roles without a state license. Because Virginia does not issue a state credential specific to this position, hiring decisions center on healthcare administrative experience, familiarity with electronic health records, and customer service skills. Completing a medical administrative assistant certificate through a Virginia community college, such as Northern Virginia Community College or Reynolds Community College, strengthens a candidate's application considerably.
Which companies hire patient service representatives in Virginia?
Employers hiring patient service representatives in Virginia right now include Patient First, Bon Secours, and Ballad Health, based on current listings on Migrate Mate as of October 2026. Virginia's concentration of large integrated health systems means steady, year-round openings rather than seasonal spikes.
Which Virginia cities have the most patient service representative jobs?
Norton, Vienna, and Norfolk have the most patient service representative openings in Virginia. Northern Virginia's density of hospital campuses and outpatient facilities tied to major health systems drives the highest volume, while Richmond and Virginia Beach reflect the large regional health networks, including VCU Health and Sentara, that anchor hiring in those metros.
Are there remote patient service representative jobs in Virginia?
Yes, and they are more common than in many clinical roles. About 0% of patient service representative openings tied to Virginia are remote or hybrid as of October 2026, reflecting how much of the work involves phone-based scheduling, insurance verification, and patient communication that can be done off-site. Call center and referral coordination positions are the most likely to be listed as fully remote.
How can I get hired as a patient service representative in Virginia with little or no experience?
The most realistic entry path is applying to high-volume patient access or front-desk associate roles posted by Virginia's large health systems, which regularly hire candidates without direct healthcare experience. Inova, Sentara, and VCU Health each run structured onboarding programs that train new hires on Epic and insurance workflows. Candidates coming from retail, hospitality, or call center backgrounds are frequently considered. Completing a medical administrative assistant certificate at a Virginia community college before applying gives a measurable edge over otherwise comparable candidates.
Where can I find and apply to patient service representative jobs in Virginia?
You can find and apply to patient service representative jobs in Virginia on Migrate Mate, which lists current Virginia openings across health systems, outpatient clinics, and medical offices. Find roles that fit your experience and location, then apply directly to the employer through each listing.
See All 37 Patient Service Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Jobs