Patient Services Manager Jobs in Missouri
Patient Services Manager jobs in Missouri are concentrated in St. Louis, Kansas City, and Springfield, where major employers including BJC HealthCare, Saint Luke's Health System, and CoxHealth run large outpatient networks, academic medical centers, and multi-site physician groups. Demand is strongest in care coordination, revenue cycle management, and ambulatory clinic operations, with openings at both the entry-level supervisor and senior director levels. Missouri's dense concentration of regional health systems and federally qualified health centers keeps hiring active year-round. See the openings below and apply to the ones that match your experience.
Find Patient Services Manager JobsOverview
Showing 5 of 13+ Patient Services Manager jobs
- Fenton, Missouri
- Clinical Support
- Pediatrics
- Regular
- Full-time
- Mercy Hospital St Louis
- JR266793
Job Description
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.Position Details:
Patient Service Representative (PSR)
Mercy Pediatrics Clinic - Fenton
1203 Smizer Mill Road, Suite 108, Fenton, MO 63026
Employment Type: Full-Time, Regular
Schedule: 40 Hours per Week
Clinic Hours: Monday-Friday, 7:30 AM - 5:30 PM; Rotating Every Other Saturday, 7:30 AM - 11:30 AM
Position Overview
The Patient Service Representative (PSR) serves as the first point of contact for patients, families, and visitors at Mercy Pediatrics Clinic in Fenton. This role is responsible for creating a welcoming, professional, and efficient experience while supporting daily front office operations. The PSR manages patient registration, appointment scheduling, phone communications, Epic documentation, insurance and demographic verification, front-end collections, and other administrative functions that contribute to exceptional patient care and clinic efficiency.
The ideal candidate is customer-focused, detail-oriented, adaptable, and able to thrive in a fast-paced pediatric environment while maintaining confidentiality and compliance with Mercy policies and HIPAA regulations.
Key Responsibilities
Patient Experience & Front Desk Operations
- Greet patients, parents, guardians, and visitors in a courteous, professional, and compassionate manner.
- Verify patient identity, demographics, insurance information, and registration details.
- Complete all patient check-in and check-out activities accurately and efficiently.
- Keep patients and families informed of appointment delays and scheduling changes.
- Manage patient concerns and complaints by resolving issues directly or escalating appropriately to ensure patient satisfaction.
Scheduling & Registration
- Schedule, reschedule, and confirm appointments according to clinic protocols.
- Create and maintain Epic patient charts and ensure accurate EHR documentation.
- Correct registration errors and update patient information in designated work queues.
- Support provider schedules and review upcoming appointments to optimize clinic flow.
- Coordinate with providers and clinical staff to ensure efficient scheduling and patient throughput.
Administrative Support
- Answer incoming phone calls and route inquiries appropriately.
- Process mail, faxes, scanning, copying, RightFax documentation, and other clerical duties.
- Maintain and manage department work queues, referral-related activities, and follow-up tasks as assigned.
- Communicate effectively with patients, providers, and interdisciplinary teams using secure communication methods.
Financial Responsibilities
- Collect copays, balances, and other patient payments.
- Balance and reconcile cash drawer daily.
- Assist patients with payment plans and financial inquiries as appropriate.
- Support clinic accounts receivable processes and follow-up activities.
Clinic Operations & Compliance
- Maintain EHR accuracy and documentation integrity.
- Support implementation of Epic updates, workflow enhancements, and organizational initiatives.
- Review departmental communications and participate in team meetings.
- Ensure reception and waiting areas remain safe, clean, and welcoming.
- Follow Infection Prevention, HIPAA, confidentiality, and Mercy safety policies.
- Complete incident reports and required compliance training as needed.
- Demonstrate proper operation and basic maintenance of office equipment, including computers, scanners, copiers, fax machines, credit card terminals, and related technology.
- Perform other duties as assigned.
Minimum Qualifications
Education
- High School Diploma or GED required.
Skills & Abilities
- Strong verbal and written communication skills.
- Excellent customer service and patient-focused communication abilities.
- Proficiency with computer systems, data entry, and electronic health records.
- Strong organizational skills and attention to detail.
- Ability to handle multiple priorities in a fast-paced healthcare environment.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Professional demeanor and ability to work collaboratively with patients, families, providers, and team members.
- Ability to adapt to changing workflows, technology, and clinic needs.
- Successful completion of Mercy Clinic Front Desk Training after hire.
Preferred Qualifications
- Previous experience in a physician practice, pediatric clinic, healthcare office, or medical reception setting.
- Experience with Epic or other electronic health record systems.
- Knowledge of medical terminology, insurance verification, and healthcare registration processes.
- Experience with front-end collections and cash handling.
Physical Requirements
- Ability to stand and walk throughout the workday.
- Ability to sit for extended periods while performing computer-based work.
- Ability to bend, reach, kneel, squat, twist, push, and pull as required.
- Ability to occasionally lift or move up to 50 pounds.
Why Join Mercy?
At Mercy, we believe in bringing healing ministry and compassionate care to every patient encounter. As a Patient Service Representative, you will play a vital role in creating positive experiences for children and families while supporting a collaborative healthcare team dedicated to excellence.
Mercy is an equal opportunity employer committed to creating an inclusive workplace where everyone is valued and respected.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Scheduler, Front Desk, Office Assistant, Patient Access Representative, Unit Secretary
- Fenton, Missouri
- Clinical Support
- Pediatrics
- Regular
- Full-time
- Mercy Hospital St Louis
- JR266793
Job Description
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.Position Details:
Patient Service Representative (PSR)
Mercy Pediatrics Clinic - Fenton
1203 Smizer Mill Road, Suite 108, Fenton, MO 63026
Employment Type: Full-Time, Regular
Schedule: 40 Hours per Week
Clinic Hours: Monday-Friday, 7:30 AM - 5:30 PM; Rotating Every Other Saturday, 7:30 AM - 11:30 AM
Position Overview
The Patient Service Representative (PSR) serves as the first point of contact for patients, families, and visitors at Mercy Pediatrics Clinic in Fenton. This role is responsible for creating a welcoming, professional, and efficient experience while supporting daily front office operations. The PSR manages patient registration, appointment scheduling, phone communications, Epic documentation, insurance and demographic verification, front-end collections, and other administrative functions that contribute to exceptional patient care and clinic efficiency.
The ideal candidate is customer-focused, detail-oriented, adaptable, and able to thrive in a fast-paced pediatric environment while maintaining confidentiality and compliance with Mercy policies and HIPAA regulations.
Key Responsibilities
Patient Experience & Front Desk Operations
- Greet patients, parents, guardians, and visitors in a courteous, professional, and compassionate manner.
- Verify patient identity, demographics, insurance information, and registration details.
- Complete all patient check-in and check-out activities accurately and efficiently.
- Keep patients and families informed of appointment delays and scheduling changes.
- Manage patient concerns and complaints by resolving issues directly or escalating appropriately to ensure patient satisfaction.
Scheduling & Registration
- Schedule, reschedule, and confirm appointments according to clinic protocols.
- Create and maintain Epic patient charts and ensure accurate EHR documentation.
- Correct registration errors and update patient information in designated work queues.
- Support provider schedules and review upcoming appointments to optimize clinic flow.
- Coordinate with providers and clinical staff to ensure efficient scheduling and patient throughput.
Administrative Support
- Answer incoming phone calls and route inquiries appropriately.
- Process mail, faxes, scanning, copying, RightFax documentation, and other clerical duties.
- Maintain and manage department work queues, referral-related activities, and follow-up tasks as assigned.
- Communicate effectively with patients, providers, and interdisciplinary teams using secure communication methods.
Financial Responsibilities
- Collect copays, balances, and other patient payments.
- Balance and reconcile cash drawer daily.
- Assist patients with payment plans and financial inquiries as appropriate.
- Support clinic accounts receivable processes and follow-up activities.
Clinic Operations & Compliance
- Maintain EHR accuracy and documentation integrity.
- Support implementation of Epic updates, workflow enhancements, and organizational initiatives.
- Review departmental communications and participate in team meetings.
- Ensure reception and waiting areas remain safe, clean, and welcoming.
- Follow Infection Prevention, HIPAA, confidentiality, and Mercy safety policies.
- Complete incident reports and required compliance training as needed.
- Demonstrate proper operation and basic maintenance of office equipment, including computers, scanners, copiers, fax machines, credit card terminals, and related technology.
- Perform other duties as assigned.
Minimum Qualifications
Education
- High School Diploma or GED required.
Skills & Abilities
- Strong verbal and written communication skills.
- Excellent customer service and patient-focused communication abilities.
- Proficiency with computer systems, data entry, and electronic health records.
- Strong organizational skills and attention to detail.
- Ability to handle multiple priorities in a fast-paced healthcare environment.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Professional demeanor and ability to work collaboratively with patients, families, providers, and team members.
- Ability to adapt to changing workflows, technology, and clinic needs.
- Successful completion of Mercy Clinic Front Desk Training after hire.
Preferred Qualifications
- Previous experience in a physician practice, pediatric clinic, healthcare office, or medical reception setting.
- Experience with Epic or other electronic health record systems.
- Knowledge of medical terminology, insurance verification, and healthcare registration processes.
- Experience with front-end collections and cash handling.
Physical Requirements
- Ability to stand and walk throughout the workday.
- Ability to sit for extended periods while performing computer-based work.
- Ability to bend, reach, kneel, squat, twist, push, and pull as required.
- Ability to occasionally lift or move up to 50 pounds.
Why Join Mercy?
At Mercy, we believe in bringing healing ministry and compassionate care to every patient encounter. As a Patient Service Representative, you will play a vital role in creating positive experiences for children and families while supporting a collaborative healthcare team dedicated to excellence.
Mercy is an equal opportunity employer committed to creating an inclusive workplace where everyone is valued and respected.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Scheduler, Front Desk, Office Assistant, Patient Access Representative, Unit Secretary
See All 13 Patient Services Manager Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Patient Services Manager JobsPatient Services Manager Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
Patient Services Manager Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Missouri Employers Look For
The qualifications that appear most often in patient services manager jobs across Missouri.
- Bachelor's degree in healthcare administration, business, or a related field required
- Two or more years of supervisory experience in a clinical or outpatient setting
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong knowledge of medical billing, coding, and insurance verification processes
- Demonstrated ability to manage front-office staff, scheduling, and patient flow
- Familiarity with HIPAA compliance and Missouri Department of Health regulations
Patient Services Manager Jobs in Missouri: Frequently Asked Questions
How do you become a patient services manager in Missouri?
Most patient services manager roles in Missouri require a bachelor's degree in healthcare administration, business, or a clinical field, though some employers accept an associate degree combined with significant supervisory experience. There is no state-issued license specific to this role in Missouri, but many employers expect familiarity with Missouri Department of Health and Senior Services standards and HIPAA compliance. Gaining experience as a medical office supervisor or patient access coordinator at a Missouri health system is the most common path into the role.
Which companies hire patient services managers in Missouri?
Companies currently hiring patient services managers in Missouri include University of Missouri Health Care, PathGroup, and SSM Health, per current listings on Migrate Mate as of August 2026. Missouri's large integrated health systems, federally qualified health centers, and multi-specialty physician groups account for the majority of consistent openings.
Which Missouri cities have the most patient services manager jobs?
Columbia, St. Louis, and Springfield have the most patient services manager openings in Missouri. St. Louis leads because of its dense cluster of academic medical centers and regional health systems, Kansas City follows with major employers anchored in the metro's hospital corridor, and Springfield's growth reflects CoxHealth and Mercy's expanding outpatient footprint in southwest Missouri.
Are there remote patient services manager jobs in Missouri?
Yes, but they're limited. About 0% of patient services manager openings tied to Missouri are remote or hybrid as of August 2026, reflecting that most responsibilities involve direct staff supervision and on-site patient interaction. The functions most likely to be performed remotely are revenue cycle oversight, scheduling coordination, and administrative reporting for multi-site clinic groups.
How can I get hired as a patient services manager in Missouri with little or no experience?
The most realistic entry path is starting as a patient access representative or medical receptionist at a large Missouri health system such as BJC HealthCare or Mercy, then moving into a lead or team-lead role within one to two years. Many Missouri hospitals and outpatient networks promote from within for front-office supervisor positions, making internal transfer a reliable route. Completing a healthcare administration certificate through a Missouri community college and gaining Epic or Cerner certification can accelerate that transition.
Where can I find and apply to patient services manager jobs in Missouri?
You can find and apply to patient services manager jobs in Missouri on Migrate Mate, which lists current Missouri openings across health systems, outpatient clinics, and physician groups. Search the roles that fit your experience level and specialty, then apply directly to the ones that match.
See All 13 Patient Services Manager Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Patient Services Manager Jobs