Patient Services Manager Jobs in North Carolina
Patient Services Manager jobs in North Carolina are in strong and consistent demand, concentrated in hospital systems, academic medical centers, and outpatient clinic networks serving a fast-growing population at every level from coordinator to senior director. The largest hiring metros are Charlotte, Raleigh-Durham, and Greensboro, where anchors like Atrium Health, Duke University Health System, and Novant Health maintain extensive operations across the state. The most sought-after specialties include patient access coordination, care navigation, and revenue cycle management. Find a role that fits below and apply directly.
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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
Hybrid (Remote First): Monday - Friday (8:00 AM - 5:00PM)
General Description of the Job Class
The Central Financial Services Reimbursement Specialist is required to successfully case manage the growing population of patients without insurance coverage, with high deductibles and co-insurances, with narrow networks of providers, and not living domestically but seeking healthcare abroad. This role in the department is utilized to:
Review out-of-network/non-contracted patient appointments and new-to-Duke referrals.- Coordinate efforts for Clinical Review Board processes and approval/denial of out-of-county Medicaid and self-pay patients (adults and PEDs), High Impact Drugs (42 drugs) greater than $200K per patient per year, and 2A High Dollar Infusions.
- Provide an incoming call center for patients, providers, and DUHS front-end team members supporting the patient financial experience.
- Provide reporting on cohorts, including analysis and process improvements.
- Perform account auditing for clean billing and claim auditing for maximum reimbursement.
- Conduct audits of workflows and staff performance, providing remedial education/training to realize performance improvement.
Additional Duties and Responsibilities of this Level
- Maintain professional relationships with internal and external agencies and professional organizations concerning operations.
- Serve as liaison between the physicians and the PRMO.
- Analyze and provide feedback for department-specific reports.
- Coordinate projects and audits to improve processes related to the revenue cycle, efficiency of charging and billing, and collection efforts.
- Coordinate communication between insurance companies, governmental agencies, providers, and support staff.
- Trend and report on departmental performance indicators and goals. Ensure departmental goals are satisfied.
- Make recommendations to improve financial systems; perform in-house audits of operating units; analyze deficiencies and report to manager/director.
- Develop and provide job-specific training to new and existing employees within the department.
- Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education High school diploma or equivalent is required, preferably supplemented by post-secondary courses in Accounting, Finance, Economics, Business Administration, or a related field.
Experience Four years of related experience in healthcare is required. A Bachelor's degree in a related field can substitute for the experience requirement.
Degrees, Licensure, and/or Certification N/A
Knowledge, Skills, and Abilities Data analysis and reporting; Billing/Collections; Insurance Claims; Microsoft Office (Excel, Access, Word, PowerPoint). Good communication skills (verbal and written) are essential.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
Hybrid (Remote First): Monday - Friday (8:00 AM - 5:00PM)
General Description of the Job Class
The Central Financial Services Reimbursement Specialist is required to successfully case manage the growing population of patients without insurance coverage, with high deductibles and co-insurances, with narrow networks of providers, and not living domestically but seeking healthcare abroad. This role in the department is utilized to:
Review out-of-network/non-contracted patient appointments and new-to-Duke referrals.- Coordinate efforts for Clinical Review Board processes and approval/denial of out-of-county Medicaid and self-pay patients (adults and PEDs), High Impact Drugs (42 drugs) greater than $200K per patient per year, and 2A High Dollar Infusions.
- Provide an incoming call center for patients, providers, and DUHS front-end team members supporting the patient financial experience.
- Provide reporting on cohorts, including analysis and process improvements.
- Perform account auditing for clean billing and claim auditing for maximum reimbursement.
- Conduct audits of workflows and staff performance, providing remedial education/training to realize performance improvement.
Additional Duties and Responsibilities of this Level
- Maintain professional relationships with internal and external agencies and professional organizations concerning operations.
- Serve as liaison between the physicians and the PRMO.
- Analyze and provide feedback for department-specific reports.
- Coordinate projects and audits to improve processes related to the revenue cycle, efficiency of charging and billing, and collection efforts.
- Coordinate communication between insurance companies, governmental agencies, providers, and support staff.
- Trend and report on departmental performance indicators and goals. Ensure departmental goals are satisfied.
- Make recommendations to improve financial systems; perform in-house audits of operating units; analyze deficiencies and report to manager/director.
- Develop and provide job-specific training to new and existing employees within the department.
- Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education High school diploma or equivalent is required, preferably supplemented by post-secondary courses in Accounting, Finance, Economics, Business Administration, or a related field.
Experience Four years of related experience in healthcare is required. A Bachelor's degree in a related field can substitute for the experience requirement.
Degrees, Licensure, and/or Certification N/A
Knowledge, Skills, and Abilities Data analysis and reporting; Billing/Collections; Insurance Claims; Microsoft Office (Excel, Access, Word, PowerPoint). Good communication skills (verbal and written) are essential.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
See All 34 Patient Services Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Patient Services Manager JobsPatient Services Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Patient Services Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Non-Profit & Social Services
What North Carolina Employers Look For
The qualifications that appear most often in patient services manager jobs across North Carolina.
- Bachelor's degree in healthcare administration, business, or a related field required
- Minimum two to four years of experience in a patient-facing healthcare supervisory role
- Proficiency with electronic health record systems such as Epic or Cerner
- Strong knowledge of insurance verification, prior authorization, and billing workflows
- Demonstrated ability to lead frontline staff and manage patient satisfaction metrics
- Familiarity with HIPAA compliance standards and North Carolina healthcare regulatory requirements
Patient Services Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a patient services manager in North Carolina?
Most patient services manager roles in North Carolina require a bachelor's degree in healthcare administration, public health, or business, with direct supervisory experience in a clinical or hospital setting. North Carolina does not require a state-issued license specifically for this management title, but hiring preference often goes to candidates holding a Certified Patient Experience Professional credential or completion of a healthcare management training program through systems like Atrium Health or WakeMed.
Which companies hire patient services managers in North Carolina?
Employers hiring patient services managers in North Carolina right now include UNC Health, Frye Regional Medical Center, and ECU Health, based on current listings on Migrate Mate as of August 2026. North Carolina's large integrated health systems and academic medical centers drive the majority of consistent openings across the state.
Which North Carolina cities have the most patient services manager jobs?
Hickory, Charlotte, and Fayetteville have the most patient services manager openings in North Carolina. Charlotte leads due to the scale of Atrium Health and Novant Health's regional footprints, Raleigh-Durham draws volume from Duke University Health System and UNC Health concentrated in the Research Triangle, and Greensboro reflects the growing Cone Health network anchoring the Piedmont Triad.
Are there remote patient services manager jobs in North Carolina?
Yes, but they're uncommon. Patient services managers typically oversee on-site staff and patient-facing operations, which limits full-time remote arrangements. About 14% of patient services manager openings tied to North Carolina are remote or hybrid as of August 2026, and those positions tend to focus on revenue cycle oversight, telehealth coordination, or multi-site administrative management rather than direct patient access.
How can I get hired as a patient services manager in North Carolina with little or no experience?
The most realistic entry path is moving into a patient services coordinator or medical office supervisor role first, then advancing from within. Large North Carolina systems like UNC Health and Duke University Health System hire entry-level patient access representatives and team leads who can grow toward management. A healthcare administration degree combined with Epic system certification and demonstrated performance in a coordinator role makes candidates competitive without prior management titles.
Where can I find and apply to patient services manager jobs in North Carolina?
You can find and apply to patient services manager jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and preferred location, and apply directly to the positions that fit.
See All 34 Patient Services Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Patient Services Manager Jobs