Performance Manager Jobs in Massachusetts

INTRODUCTION

The Inventory Performance Manager is responsible for monitoring, analyzing, and optimizing inventory health, customer service levels, and capacity planning. This role will work closely with field leadership to support local demand planning and act as the primary contact for inventory health. The position is responsible for providing strategic oversight, actionable insights, and key observations to ensure seamless inventory flow. Additionally, it will focus on aligning and executing necessary actions to optimize performance and enhance overall efficiency.

This role plays a critical part in improving and evolving overall supply chain efficiency through data-driven insights and collaboration with cross-functional teams.

This is a hybrid position with 25% travel required and an onsite presence at Boston, Northern New England or Albany location(s) on Monday, Thursday, and Friday each week. Please note that the number of days onsite can increase based on business needs.

DUTIES & RESPONSIBILITIES:

1. Customer Service Level Management:
2. Track and analyze overall service levels to ensure alignment with business goals.
3. Evaluate service levels by customer type to identify trends and improvement opportunities.
4. Conduct root cause analysis of service level issues by customer type and recommend corrective actions.

5. Review Red Alert Customer as requested, ensuring proactive communication and resolution of service concerns.

6. Inventory Level Optimization:

7. Monitor overall Days Sales Outstanding (DSO) and drive improvement initiatives and achieve company goals.
8. Analyze DSO by category, identifying areas for improvement and cost reduction.

9. Conduct local inventory additive reviews, ensuring desired stock levels while balancing demand variability.

10. Aged & Obsolete Inventory Management:

11. Track and report total aged & obsolete (A&O) inventory by category to minimize waste and excess costs.
12. Monitor and address inactive and slow-moving inventory through data-driven recommendations.

13. Oversee single-site sourced items, ensuring effective inventory turnover and mitigating risks of obsolescence.

14. Capacity Planning & Review:

15. Develop and manage reserve capacity plans by temperature zone, ensuring proper storage allocation.

16. Act as the Capacity Response Captain, coordinating responses to capacity constraints and planning for fluctuations in demand and the point of contact for the PO Prioritization process.

17. Demand Planning:

18. Business matter expert advising on demand planning, forecasting and helping create data-informed decisions.
19. Track forecast accuracy to identify significant trends and deviations.
20. Implement and effectively communicate necessary local demand planning changes.

21. Support local seasonal planning by analyzing historical data, regional trends, and external factors that impact shifts in demand and align inventory strategies accordingly.

22. Monthly Reporting & Collaboration:

23. Provide regular updates on inventory performance metrics in monthly meetings.
24. Collaborate with cross-functional teams, including field merchandising, field operations, and sales to enhance supply chain efficiency.
25. Present data-driven insights and recommendations to leadership for continuous improvement initiatives.

QUALIFICATIONS

Bachelor’s degree in supply chain management, Business, or a related field preferred

3+ years of experience in inventory management, demand planning, or supply chain analytics.

SKILLS:

• Strong communication and collaboration skills to work effectively across teams.
• Strong analytical skills with proficiency in Excel, data visualization, and/or data analytic tools.
• Experience working with inventory planning systems and forecasting methodologies.
• Ability to manage multiple priorities in a fast-paced environment.