Revenue Operations Lead Jobs in North Carolina

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Job description

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.

Essential duties & responsibilities:

• Train and guide surgeons and hospital staff in the use of Stryker Neurosurgical Enabling Technologies products, including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
• Ensure a smooth account transition for the new site and surgeon to the primary clinical specialist or customer, for ongoing case coordination and coverage.
• Troubleshoot and solve technical issues related to Neurosurgical Enabling Technologies products and serve as point of contact for clinical and technical questions.
• Serve as established “go-to” for all Neurosurgical Enabling Technologies case coverage types in times when high-level clinical expertise is needed.
• During cases, trials, VIP visits, tradeshows, etc., act as a product ambassador by promoting the clinical benefits of the Neurosurgical Enabling Technologies product ecosystem for all applications and any surgical approach.
• Educate surgeons and staff on the clinical benefits of products and best practices with confidence, enthusiasm and respect.
• Support clinical studies to ensure all data is collected and communicated in respect to associated regulations.
• Support field-based clinical Neurosurgical Enabling Technologies education efforts to provide local training on application upgrades and new rollouts.
• Work closely with Clinical Specialist Managers, local sales team and other relevant stakeholders to prescribe product launch timelines, communicate plans and ensure a positive experience for the new site’s surgeon and hospital staff.
• Track launch timelines and keep relevant stakeholders (Clinical Specialist Manager and local sales team) updated on progress and milestones.
• Ensure all launch activities are planned and reviewed with associated surgeons prior to scheduled surgeries.
• Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Provide complete reports and associated metrics to management detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.
• Monitor the market and gather competitive intelligence on new products, competitive strategies, industry tactics, and opportunities for business growth.
• Conduct Launch “Wrap-Up” meetings to ensure all customer expectations and requirements have been satisfied.
• Provide case coverage at unassigned accounts as needed (floater).
• Supporting Clinical Manager and Learning and Development team, help onboard, coach and mentor team members through new hire training, shadowing and certification processes.
• Identify gaps or recurring trends in team knowledge base. Lead team training sessions to enhance skillsets and consistency.

Education & special trainings:

• 4 year degree required

Qualifications & experience:

• 6 years of relevant work experience required
• Minimum 1 year of proven ability performing all aspects of the Neurosurgical Enabling Technologies Clinical Specialist role, preferably as a Sr. Neurosurgical Enabling Technologies Clinical Specialist
• Proven ability to show agility and leadership in responding to new or rapidly changing situations.
• Proven ability to increase business impact by building collaborative networks internally and externally.
• Proven customer service skills that focus on the details, outputs and deliverables that have a strong surgeon customer impact.
• Valid Driver’s license with good driving record required.

Physical & mental requirements:

• Excellent problem-solving, interpersonal and organizational skills
• Sales and/or marketing professional or internship experience preferred
• Must be able to analyze and resolve non-routine sales issues using independent judgment
• Must be able to routinely make decisions which may affect immediate sales operations and have a divisional effect
• Must be able to quickly resolve complex challenges that occur in a dynamic hospital/OR environment
• Physical Requirements- Medium work: Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects
• Possible off-hours, weekends, and holidays to support business needs

United States of America Pay Ranges:

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.