Service Delivery Manager Jobs in Kansas
Service Delivery Manager jobs in Kansas concentrate in information technology, government contracting, and healthcare operations, with Wichita, Kansas City, and Overland Park accounting for the largest share of openings across all seniority levels. Major employers with a sustained presence in the state include Cerner (now Oracle Health), Spirit AeroSystems, and BCBS of Kansas City, all of which maintain dedicated service delivery functions. The most in-demand specialties are IT service management, ITIL-aligned operations, and managed services delivery for enterprise clients. Scan the live roles below and apply to whichever ones fit.
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Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
The Route Service Delivery Driver’s primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage account information, and work safely. This role is highly interactive and requires the ability to safely operate a Commercial Motor Vehicle (CMV).
Reporting Location: Kansas City, KS
Compensation: $61,160 / year + customer tips (paid weekly)
Schedule: Monday – Friday (Saturdays dependent on business needs)
Start Time: Between 6 am - 7 am until workload completed
Benefits of working for Primo Brands:
Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)
Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)
Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment
Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits
Skills Required:
Safety Focus
Operate a commercial vehicle in a safe and responsible manner, follow defined safe work practices, and complete DOT required documentation daily
Adhere to our safety policies which includes the prohibited use of electronic devices while driving and reporting any on-the-job incidents or changes in driving status
Service Orientation
Be courteous, outgoing and always maintain a professional image
Meet each customer’s individual preference by delivering the correct products to the right location during their scheduled day and timeframe
Maintain necessary delivery information on all accounts including cash and receipts
Find opportunities to maximize efficiencies and bring actionable solutions to leadership
Act as a team player by supporting the team with decisions and helping others when needed
Provide professional water dispenser cleaning services to customers while adhering to a strict quality process
Selling Skills
Use a business owner’s mindset to drive growth, identify and open new accounts, particularly in the UDS (up-and-down-the-street) channel including convenience stores, small independent groceries, bodegas, etc. in order to build route density and increase individual commission opportunities
Fully develop new and existing accounts by selling our full portfolio of products inside and outside of normal working hours
Adhere to pricing and promotion guidelines set forth by Primo Brands
Monitor the competitive environment to understand and leverage sales opportunities
Upsell additional products and services to existing customers and achieve monthly customer acquisition goals
High School Diploma, GED, or equivalent work experience
Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions)
Primo Brands is a certified CDL provider and can assist you with obtaining your Class B CDL where available.
Service-oriented with strong face-to-face sales skills
Ability to work independently, efficiently, and in different types of weather
Ability to lift and carry an average of 250+ units per day, each weighing up to 60 lbs., using product handling tools as appropriate, with or without a reasonable accommodation
Must be able to meet the physical demands of the role including sitting, standing, walking, lifting, stooping, bending, squatting, pushing and pulling with or without a reasonable accommodation
Ability to climb in and out of a commercial vehicle on average 40-55 times per day
Ability to work an average 45-hour week or more, including variable start/end times
Must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands
Must possess a clean driving record which means: in the last 3 years you’ve only had 1 license, no driving-related suspension(s), revocation, or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident
Must be 21 years of age or older (DOT requirement)
Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.
See All 10 Service Delivery Manager Jobs in Kansas
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Find Service Delivery Manager JobsService Delivery Manager Jobs by City in Kansas
Where Kansas roles are concentrated, by current openings.
Service Delivery Manager Job Market in Kansas
A snapshot from current Kansas openings, updated as new roles post.
Who's Hiring



What Kansas Employers Look For
The qualifications that appear most often in service delivery manager jobs across Kansas.
- ITIL Foundation certification or higher is strongly preferred by Kansas employers
- Bachelor's degree in information technology, business administration, or a related field
- Five or more years of experience managing IT service delivery or operations teams
- Proven experience with SLA management, incident response, and escalation processes
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Strong communication skills for stakeholder reporting and cross-functional team coordination
Service Delivery Manager Jobs in Kansas: Frequently Asked Questions
How do you become a service delivery manager in Kansas?
Most service delivery manager roles in Kansas require a bachelor's degree in information technology, computer science, or business, combined with several years of IT operations or client services experience. Kansas does not have a state-issued license for this role, but employers consistently expect ITIL certification, which demonstrates command of the service management frameworks used across the state's technology, healthcare, and government contracting sectors. Building experience in helpdesk, project coordination, or IT operations is the most common path into the role.
How much do service delivery managers make in Kansas?
Service delivery managers in Kansas earn a median of about $164,830 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $102,690 for the lowest 10% to over $253,010 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in Kansas?
Kansas service delivery manager roles are posted by CARVANA, Sherwin-Williams, and RTX and others right now, based on current listings on Migrate Mate as of November 2026. Kansas's concentration of healthcare IT, aerospace, and managed services firms means demand is spread across both large enterprise employers and regional managed service providers.
Which Kansas cities have the most service delivery manager jobs?
Topeka, Salina, and Goddard lead for service delivery manager openings in Kansas. The Kansas City metro, which straddles the Missouri border and includes Overland Park and Lenexa, drives the largest volume because of its dense technology corridor and major healthcare IT employers, while Wichita contributes openings tied to aerospace and government services contractors operating out of that market.
Are there remote service delivery manager jobs in Kansas?
Yes, and more than most fields, since service delivery management is fundamentally a desk-based, communication-driven role that does not require physical presence on a production floor or job site. About 50% of service delivery manager openings tied to Kansas are remote or hybrid as of November 2026, reflecting how widely distributed client bases have normalized distributed delivery teams. Client relationship management and documentation work are the functions most commonly performed fully remotely.
How can I get hired as a service delivery manager in Kansas with little or no experience?
The most realistic entry path is moving laterally from an IT helpdesk, NOC analyst, or project coordinator role into a junior service delivery or IT operations coordinator position. Large Kansas employers in the healthcare IT and managed services space, including firms headquartered in the Overland Park and Wichita corridors, regularly post associate-level operations and service desk roles that feed directly into service delivery functions. Earning an ITIL Foundation certification before applying signals readiness and differentiates candidates who lack direct service delivery manager experience.
Where can I find and apply to service delivery manager jobs in Kansas?
You can find and apply to service delivery manager jobs in Kansas on Migrate Mate, which lists current Kansas openings updated regularly. Search the available roles, identify the ones that match your experience and location preferences, and apply directly to each one that fits.
See All 10 Service Delivery Manager Jobs in Kansas
Find roles in Kansas that match your experience and apply in just a few clicks.
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