Solutions Director Jobs in North Carolina
Solutions Director jobs in North Carolina are in active demand, concentrated in enterprise technology, financial services, healthcare IT, and professional services, with openings at every level from emerging solutions managers stepping into their first director role through senior directors overseeing multi-region client portfolios. Charlotte, Raleigh, and the Research Triangle Park corridor generate the largest share of postings, anchored by employers like Lenovo, Bank of America, and Red Hat that maintain significant North Carolina operations and hire solutions directors on a recurring basis. Demand is highest for specialists in cloud infrastructure, managed services, and healthcare systems integration. Find a role that fits below and apply directly.
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The Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Director, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across the function or segment.The Director, Technology Solutions is responsible for leading enterprise-scale technology operations, shared services, fulfillment transformation, and Agile delivery enablement across Associate Technology Experience (ATX). This leader will drive the modernization and automation of associate technology lifecycle services including onboarding, fulfillment, deployment, recovery, refresh, and offboarding processes.
This role serves as a key transformation leader focused on creating a frictionless technology experience for associates across Humana and its subsidiaries. The Director will establish scalable operational capabilities, leverage AI-enabled automation, and implement modern service delivery practices that reduce manual processes, increase efficiency, improve compliance, and accelerate associate productivity.
The successful candidate will lead a multidisciplinary team responsible for enterprise fulfillment operations, Agile ways of working, service delivery governance, and technology lifecycle management while ensuring alignment to Humana's broader digital workplace and AI transformation strategy.
Hybrid Role: This position follows a hybrid work schedule, requiring a combination of in-office and remote work.
Use your skills to make an impact
Responsibilities
Enterprise Fulfillment & Technology Lifecycle Management
- Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services.
- Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries.
- Drive operational excellence through standardization, governance, and performance management.
- Establish service-level objectives and operational performance measures that ensure exceptional associate experiences.
- Scale fulfillment capabilities to support continued enterprise growth efficiently and consistently.
Automation & AI Transformation
- Lead the design and implementation of automation capabilities that reduce manual effort and improve service delivery outcomes.
- Transform current onboarding and lifecycle processes that rely heavily on manager-driven activities into automated, workflow-based experiences.
- Identify and prioritize opportunities to leverage AI technologies, intelligent orchestration, and predictive analytics to improve operational efficiency.
- Partner with Digital Workplace, Product Management, and Engineering teams to accelerate AI-enabled associate experiences.
- Develop automation strategies that improve speed, accuracy, compliance, and customer satisfaction.
Agile Delivery & Shared Services Leadership
- Establish and mature Agile operating practices across ATX.
- Lead Agile program governance, portfolio planning, prioritization, and delivery enablement activities.
- Build scalable shared services capabilities that support multiple product and technology organizations.
- Ensure consistent execution frameworks, delivery methodologies, and performance management practices.
- Drive continuous improvement initiatives that improve organizational agility and delivery velocity.
Strategy & Operational Excellence
- Develop long-term strategies for technology operations, fulfillment modernization, and process automation.
- Establish governance frameworks that improve decision-making, prioritization, and investment alignment.
- Utilize operational metrics, customer insights, service analytics, and business performance indicators to guide transformation investments.
- Build partnerships with business leaders, HR, Infrastructure, Security, Procurement, and Product organizations to improve end-to-end associate experiences.
- Lead organizational change management efforts associated with large-scale operational transformation initiatives.
Talent Leadership
- Build, develop, and lead a high-performing team focused on operational excellence, fulfillment services, Agile enablement, and automation.
- Foster a culture of accountability, innovation, continuous improvement, and customer-centricity.
- Coach leaders and team members on modern service management, automation-first thinking, and Agile delivery principles.
- Develop succession plans and talent strategies that support long-term organizational growth.
Key Success Metrics
Success in this role will be measured through:
- Reduction of manual onboarding and offboarding activities.
- Improved associate Day One readiness and productivity.
- Increased automation rates across fulfillment and lifecycle management processes.
- Reduced fulfillment cycle times and operational costs.
- Increased associate satisfaction scores related to workplace technology experiences.
- Improved Agile delivery performance, predictability, and organizational velocity.
- Increased adoption of AI-enabled operational capabilities.
- Enterprise expansion and standardization of fulfillment services.
Required Qualifications
- Minimum of 5 years progressive leadership experience in technology operations, service delivery, fulfillment, workplace technology, or shared services environments.
- Experience leading large-scale operational transformation initiatives.
- Demonstrated success implementing automation and process modernization strategies.
- Experience leading Agile organizations, delivery practices, and portfolio governance models.
- Strong financial, operational, and strategic planning capabilities.
- Proven ability to influence senior leaders and drive enterprise-wide change.
- Experience leading geographically distributed teams and enterprise-scale operations.
Preferred Qualifications
- Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or related field.
- Experience within highly regulated healthcare or financial services environments.
- Experience implementing AI-enabled operational processes and workflow automation platforms.
- Knowledge of ITIL, Agile, Lean, Product Operating Models, or Service Management frameworks.
- Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms.
- Certifications in Agile, Lean, Service Management, or Product/Program Leadership disciplines.
Scheduled Weekly Hours
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$172,200 - $236,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Director, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across the function or segment.The Director, Technology Solutions is responsible for leading enterprise-scale technology operations, shared services, fulfillment transformation, and Agile delivery enablement across Associate Technology Experience (ATX). This leader will drive the modernization and automation of associate technology lifecycle services including onboarding, fulfillment, deployment, recovery, refresh, and offboarding processes.
This role serves as a key transformation leader focused on creating a frictionless technology experience for associates across Humana and its subsidiaries. The Director will establish scalable operational capabilities, leverage AI-enabled automation, and implement modern service delivery practices that reduce manual processes, increase efficiency, improve compliance, and accelerate associate productivity.
The successful candidate will lead a multidisciplinary team responsible for enterprise fulfillment operations, Agile ways of working, service delivery governance, and technology lifecycle management while ensuring alignment to Humana's broader digital workplace and AI transformation strategy.
Hybrid Role: This position follows a hybrid work schedule, requiring a combination of in-office and remote work.
Use your skills to make an impact
Responsibilities
Enterprise Fulfillment & Technology Lifecycle Management
- Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services.
- Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries.
- Drive operational excellence through standardization, governance, and performance management.
- Establish service-level objectives and operational performance measures that ensure exceptional associate experiences.
- Scale fulfillment capabilities to support continued enterprise growth efficiently and consistently.
Automation & AI Transformation
- Lead the design and implementation of automation capabilities that reduce manual effort and improve service delivery outcomes.
- Transform current onboarding and lifecycle processes that rely heavily on manager-driven activities into automated, workflow-based experiences.
- Identify and prioritize opportunities to leverage AI technologies, intelligent orchestration, and predictive analytics to improve operational efficiency.
- Partner with Digital Workplace, Product Management, and Engineering teams to accelerate AI-enabled associate experiences.
- Develop automation strategies that improve speed, accuracy, compliance, and customer satisfaction.
Agile Delivery & Shared Services Leadership
- Establish and mature Agile operating practices across ATX.
- Lead Agile program governance, portfolio planning, prioritization, and delivery enablement activities.
- Build scalable shared services capabilities that support multiple product and technology organizations.
- Ensure consistent execution frameworks, delivery methodologies, and performance management practices.
- Drive continuous improvement initiatives that improve organizational agility and delivery velocity.
Strategy & Operational Excellence
- Develop long-term strategies for technology operations, fulfillment modernization, and process automation.
- Establish governance frameworks that improve decision-making, prioritization, and investment alignment.
- Utilize operational metrics, customer insights, service analytics, and business performance indicators to guide transformation investments.
- Build partnerships with business leaders, HR, Infrastructure, Security, Procurement, and Product organizations to improve end-to-end associate experiences.
- Lead organizational change management efforts associated with large-scale operational transformation initiatives.
Talent Leadership
- Build, develop, and lead a high-performing team focused on operational excellence, fulfillment services, Agile enablement, and automation.
- Foster a culture of accountability, innovation, continuous improvement, and customer-centricity.
- Coach leaders and team members on modern service management, automation-first thinking, and Agile delivery principles.
- Develop succession plans and talent strategies that support long-term organizational growth.
Key Success Metrics
Success in this role will be measured through:
- Reduction of manual onboarding and offboarding activities.
- Improved associate Day One readiness and productivity.
- Increased automation rates across fulfillment and lifecycle management processes.
- Reduced fulfillment cycle times and operational costs.
- Increased associate satisfaction scores related to workplace technology experiences.
- Improved Agile delivery performance, predictability, and organizational velocity.
- Increased adoption of AI-enabled operational capabilities.
- Enterprise expansion and standardization of fulfillment services.
Required Qualifications
- Minimum of 5 years progressive leadership experience in technology operations, service delivery, fulfillment, workplace technology, or shared services environments.
- Experience leading large-scale operational transformation initiatives.
- Demonstrated success implementing automation and process modernization strategies.
- Experience leading Agile organizations, delivery practices, and portfolio governance models.
- Strong financial, operational, and strategic planning capabilities.
- Proven ability to influence senior leaders and drive enterprise-wide change.
- Experience leading geographically distributed teams and enterprise-scale operations.
Preferred Qualifications
- Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or related field.
- Experience within highly regulated healthcare or financial services environments.
- Experience implementing AI-enabled operational processes and workflow automation platforms.
- Knowledge of ITIL, Agile, Lean, Product Operating Models, or Service Management frameworks.
- Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms.
- Certifications in Agile, Lean, Service Management, or Product/Program Leadership disciplines.
Scheduled Weekly Hours
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$172,200 - $236,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See All 14 Solutions Director Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Solutions Director JobsSolutions Director Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Solutions Director Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
What North Carolina Employers Look For
The qualifications that appear most often in solutions director jobs across North Carolina.
- Bachelor's degree in business, information technology, or a closely related field required
- Five or more years of enterprise solutions sales or client-facing solutions management experience
- Demonstrated ability to lead cross-functional teams through complex solution delivery cycles
- Experience with CRM platforms and solutions pipeline forecasting tools such as Salesforce
- Strong consultative selling and executive-level stakeholder communication skills
- Familiarity with cloud, SaaS, or managed services solution architectures commonly sold in enterprise markets
Solutions Director Jobs in North Carolina: Frequently Asked Questions
How do you become a solutions director in North Carolina?
Most solutions director roles in North Carolina require a bachelor's degree in business, computer science, or information technology, combined with progressive experience in solutions engineering, presales, or enterprise account management. There is no state-issued license specific to this role. North Carolina employers in technology and financial services typically promote from senior solutions engineer or solutions manager positions, and candidates who hold vendor certifications from partners like AWS, Cisco, or Microsoft gain a measurable edge in the Triangle and Charlotte markets.
Which companies hire solutions directors in North Carolina?
Employers hiring solutions directors in North Carolina right now include Navion Senior Solutions, Abzena, and Humana, based on current listings on Migrate Mate as of October 2026. North Carolina's concentration of technology headquarters, major banks, and large healthcare systems means openings appear consistently year-round rather than clustering around seasonal hiring cycles.
Which North Carolina cities have the most solutions director jobs?
Raleigh, Charlotte, and North Carolina have the most solutions director openings in North Carolina. Charlotte's position as a major financial services and technology hub drives the heaviest volume, while Raleigh and the broader Research Triangle Park area generate strong demand through its dense cluster of enterprise software companies, life sciences firms, and state government technology contracts.
Are there remote solutions director jobs in North Carolina?
Yes, and more than many comparable director roles, because solutions directors spend a significant portion of their work in client presentations, proposal development, and internal coordination that translates well to remote settings. About 100% of solutions director openings tied to North Carolina are remote or hybrid as of October 2026, reflecting how broadly technology employers in the state have embraced flexible arrangements. Strategic account management and presales coordination are the functions most commonly performed fully remotely.
How can I get hired as a solutions director in North Carolina with little or no experience?
The most realistic entry path is moving laterally from a solutions engineer, technical account manager, or inside sales role at a North Carolina technology company into an associate solutions director or solutions manager position. Employers like Lenovo in Morrisville and the large managed services providers based in the Triangle regularly hire solutions managers who have two to three years of presales or client-facing technical experience. Earning a recognized vendor certification and building a documented record of solution wins or client expansion strengthens any application considerably.
Where can I find and apply to solutions director jobs in North Carolina?
You can find and apply to solutions director jobs in North Carolina on Migrate Mate, which lists current North Carolina openings updated regularly. Find the roles that fit your experience and apply directly from the listing.
See All 14 Solutions Director Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Solutions Director Jobs