Technical Support Manager Jobs in Indiana
Technical Support Manager jobs in Indiana concentrate in manufacturing technology, healthcare IT, and enterprise software support, with active hiring at every seniority level from team lead to director. Indianapolis, Fort Wayne, and South Bend are the primary hiring hubs, where established employers such as Salesforce, Eli Lilly, and Cummins maintain substantial technology operations that include dedicated technical support organizations. The most in-demand specialties in Indiana are IT helpdesk management, field service operations leadership, and SaaS customer support management. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 14+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 14 Technical Support Manager Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Technical Support Manager Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Manufacturing
- Technology & Software
What Indiana Employers Look For
The qualifications that appear most often in technical support manager jobs across Indiana.
- Bachelor's degree in information technology, computer science, or a related technical field
- Three or more years leading technical support or IT helpdesk teams
- Experience with ITSM platforms such as ServiceNow or Jira Service Management
- Demonstrated ability to develop support KPIs and report on team performance metrics
- Strong cross-functional collaboration with engineering and product teams in a manufacturing or healthcare environment
- CompTIA, HDI, or ITIL Foundation certification preferred by most Indiana employers
Technical Support Manager Jobs in Indiana: Frequently Asked Questions
How do you become a technical support manager in Indiana?
The most direct path in Indiana is to build several years of hands-on technical support experience, then move into a team lead role at one of the state's large manufacturing, healthcare, or software employers. Indiana does not require a state-issued license to work as a technical support manager. Hiring managers across the state consistently prioritize candidates who hold an ITIL Foundation certificate or an HDI Support Center Manager credential alongside a bachelor's degree in a technical field.
How much do technical support managers make in Indiana?
Technical support managers in Indiana earn a median of about $142,040 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $94,780 for the lowest 10% to over $214,590 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Indiana?
Companies currently hiring technical support managers in Indiana include Cummins, Austin Tri-Hawk Automotive, and Twilio, per current listings on Migrate Mate as of August 2026. Indiana's strong manufacturing and life sciences sectors mean large employers in those industries are among the most consistent sources of these openings year-round.
Which Indiana cities have the most technical support manager jobs?
Indiana, Austin, and Columbus have the most technical support manager openings in Indiana. Indianapolis drives the largest share because it is home to major corporate headquarters in healthcare, fintech, and enterprise software, while Fort Wayne and South Bend benefit from the concentration of advanced manufacturing and regional medical center operations that generate steady demand for technical support leadership.
Are there remote technical support manager jobs in Indiana?
Yes, and more than most fields, because technical support management relies heavily on ticketing systems, communication tools, and dashboards that work equally well from any location. About 43% of technical support manager openings tied to Indiana are remote or hybrid as of August 2026, reflecting the desk-based nature of the role. Strategy, escalation management, and performance reporting are the functions most consistently offered in fully remote arrangements.
How can I get hired as a technical support manager in Indiana with little or no experience?
The most realistic entry path is to join a large Indiana employer as a senior support analyst or IT specialist and pursue an internal promotion once you have demonstrated leadership on complex incidents. Employers such as Indiana University Health, OneAmerica, and Salesforce's Indianapolis office regularly hire support specialists into rotational or mentored programs that build toward management. Earning an ITIL Foundation certificate before applying signals readiness and gives you a measurable credential edge over other candidates making the same lateral move.
Where can I find and apply to technical support manager jobs in Indiana?
You can find and apply to technical support manager jobs in Indiana on Migrate Mate, which lists current Indiana openings across Indianapolis, Fort Wayne, South Bend, and the rest of the state. Find roles that fit your background and apply directly to the employers posting them.
See All 14 Technical Support Manager Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Jobs