Technical Support Manager Jobs in Indiana

Position

PDS Site IT Manager

Location

Indiana Technical Center in Kokomo, IN

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s) and/or tech center(s). The role is fully onsite.

The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT strategies, platforms, and policies, while directly supporting site leadership and business operations. The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and technology adoption, local execution and outcomes, and partners with regional and global IT teams to ensure enterprise capabilities are delivered effectively at the plant and tech center level. The Site IT Manager is a hands-on technology leader who champions AI adoption at the site, builds and deploys practical AI and automation solutions alongside the business, and demonstrates technical credibility with plant engineering and tech center teams. He/she leads the plant specific IT team and their development.

Key responsibilities

1. Business Partnership, Governance & Business Alignment

• Act as the primary IT business partner and single point of contact and accountability in front of the plant- and tech center leadership
• Represent the full scope of enterprise IT services at the site and coordinate with service teams to ensure alignment with business requirements and priorities
• Operate as a hands-on partner — rapidly building and deploying working AI, automation, and reporting prototypes (not just slideware) to accelerate site decisions and support change management.
• Shape and lead the local digital roadmap in alignment with regional roadmaps and enterprise strategies, applying an AI-First lens to surface opportunities for productivity, efficiency, and value creation at the site.
• Demonstrate working fluency in evaluating practical use cases for Copilots, agents, automation, and low-code platforms, including realistic total cost of ownership and reuse of enterprise capabilities.
• Ensure clear communication of IT priorities, service performance, risks, and improvement actions — using data, dashboards, and AI-generated insights to give site leadership real-time visibility into delivery and service health.
• Ensure site-level adherence to global IT governance, standards, and architectural principles.

2. Manufacturing IT / OT & Cybersecurity

• Owns site-level execution and governance of IT and alignment with OT environments, including local MES, SCADA, connectivity, and engineering systems.
• Ensure compliance with IT/OT cybersecurity requirements, including asset inventory, segmentation, vulnerability remediation, identity hygiene, and change controls.
• Apply working knowledge of zero-trust principles, OT security, identity, and threat awareness — sufficient to enforce enterprise standards correctly at the site and act decisively on local incidents.
• Coordinate with regional and global cybersecurity teams to remediate risks and incidents.
• Ensure business continuity, disaster recovery, and resilience plans are implemented, tested, and maintained at the site.

3. Digitalization, AI Transformation & Technology Adoption

• Act as the site champion for AI adoption — coach plant engineers, operators, knowledge workers, and the local IT team on day-to-day use of Copilots and other enterprise AI tools, embedding them into local ways of working.
• Lead local adoption of enterprise AI, digital platforms, tools, and processes.
• Support change management by guiding site stakeholders through new technologies and ways of working.
• Execute site components of regional and global digital initiatives, including IIoT, analytics, automation, AI enablement, and enterprise platform deployments, ensuring consistency and reuse.
• Identify adoption barriers, local risks, and improvement opportunities and escalate as required.
• Hands-on with enterprise low-code and AI tooling such as Power Platform, Copilot Studio, and approved Azure AI services — able to build site-level prototypes, automations, and Copilot agents that solve real plant and tech center problems.
• Apply responsible AI practices at the site — data classification, approved use cases, human-in-the-loop review, and adherence to enterprise AI governance.
• Promote strong local data hygiene — data quality, ownership, and curation — as the foundation for credible AI, analytics, and reporting at the site.

4. IT Operations, Performance & Escalation Management

• Own end-to-end IT service performance at the site, across enterprise and local services.
• Act as the site escalation point for IT incidents, service degradation, and operational risks.
• Coordinate local and enterprise service teams to ensure timely resolution and root-cause elimination.
• Foster a “Shift Left” mindset locally — drive root cause analysis to prevent recurrence and reduce demand on enterprise service teams.
• Participate in regular service reviews with site leadership and ensure SLA and KPI adherence (supported by service excellence).
• Maintain working visibility into the site’s cybersecurity risk posture and partner with the Cybersecurity team to mitigate business risks locally.
• Ensure operational compliance, audit readiness, data protection, business continuity planning and enforcement of IT and IT/OT policies.
• Manage local vendors and service providers in alignment with enterprise agreements, holding them accountable to defined technical standards.

5. Site Project & Portfolio Management

• Lead and coordinate site-level execution of IT projects and initiatives.
• Manage site-specific IT roadmap, projects, including scope, schedule, risk, and vendor coordination.
• Ensure alignment with global-, regional priorities, PMO standards, and enterprise delivery models.
• Provide transparency on project status, dependencies, and business impact.

6. Talent Leadership & Capability Development

• Lead, coach, and develop local IT team (where applicable) for their professional skills and experiences.
• Ensure site IT capabilities across operations, IT/OT, cybersecurity, and digital technologies.
• Foster a culture of ownership, service excellence, safety, and continuous improvement.
• Actively participate in regional IT communities and capability-building initiatives.
• Build and continuously refresh the site IT team’s hands-on skills across AI tooling (Copilot, Copilot Studio, Power Platform), scripting, modern endpoint management, OT security, and data fundamentals.
• Role-model a continuous upskilling mindset — staying current with new tools, completing relevant certifications, and contributing to communities of practice.

7. IT Financial Management

• Manage site IT financials, including budget, forecast, and actuals. Ensure cost transparency and compliance with approved spending.

Requirements

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or a related field. 5+ years of progressive IT experience with at least 2 years in a site or hands-on IT leadership role within a manufacturing or industrial environment.
• Hands-on technical skills with enterprise low-code and AI tooling (Power Platform, Copilot Studio, approved Azure AI services), basic scripting (Python, SQL), modern endpoint management, and workflow automation — able to build small prototypes and automations and read code well enough to engage credibly with engineering teams.
• Working IT/OT depth — practical support of MES/SCADA environments, plant networks, edge and IIoT connectivity, and shop-floor systems, with the ability to collaborate substantively with controls engineers and plant technologists.
• Demonstrated experience deploying and driving adoption of enterprise AI tools (Copilots, intelligent automation, responsible AI) at the site level, including coaching users and embedding AI tools into daily ways of working.
• Cybersecurity working knowledge — zero-trust principles, OT security, identity, vulnerability and patch hygiene — sufficient to apply enterprise standards correctly and respond decisively to local incidents.
• Continuous upskilling mindset — a personal habit of staying current through experimentation with new tools, completing technical certifications, and active participation in communities of practice.
• Strong service excellence orientation, including hands-on incident management, root-cause discipline, and ITIL fundamentals.
• Vendor and supplier management at the site level, with the ability to hold local providers accountable to defined technical standards and enterprise agreements.
• Strong communication and stakeholder management with plant and tech center leadership, shop-floor teams, and regional/global IT counterparts.

Considerations for Reporting & Scope

• Reports to the Regional Senior IT Manager.
• Acts as IT Single point of contact for plant and tech center leadership.
• Owns end-to-end IT accountability at the site.
• Leads local IT resources (where applicable) and coordinates enterprise service teams and providers.
• Operates within the global IT operating model and standards.

What we believe

• Inclusion - We value diversity in people, ideas, and experiences.
• Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence - We contribute to our developments by seeking knowledge and sharing information.
• Responsibility - We care about our local communities and the global environment.
• Collaboration - We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.