Technical Support Manager Jobs in Oregon
Technical Support Manager jobs in Oregon concentrate heavily in enterprise software, semiconductor manufacturing, and cloud infrastructure, with Portland serving as the primary hiring hub alongside Hillsboro and Beaverton. Major employers with lasting operations in Oregon include Intel, Nike, and Daimler Truck North America, each maintaining substantial IT and technical operations teams that consistently bring on technical support managers. Demand is strongest for managers with experience overseeing SaaS helpdesk environments, hardware support operations, and cross-functional service desk teams. See the openings below and apply to the ones that match your experience.
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Showing 5 of 17+ Technical Support Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home options are available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications:
6 months of technical and/or call center experience
Preferred Qualifications:
Experience in a help desk/call center environment providing technical support in a retail environment.
Experience using computer hardware and software applications.
Education:
High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/19/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 17 Technical Support Manager Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
Find JobsTechnical Support Manager Jobs by City in Oregon
Where Oregon roles are concentrated, by current openings.
Technical Support Manager Job Market in Oregon
A snapshot from current Oregon openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Banking & Financial Services
What Oregon Employers Look For
The qualifications that appear most often in technical support manager jobs across Oregon.
- Bachelor's degree in information technology, computer science, or a closely related field
- Five or more years of technical support experience with at least two in a supervisory role
- Demonstrated experience managing helpdesk or IT service desk teams using ITIL frameworks
- Proficiency with ticketing platforms such as ServiceNow, Zendesk, or Jira Service Management
- Strong background in SLA management, escalation handling, and team performance reporting
- CompTIA A+, HDI Support Center Manager, or ITIL Foundation certification preferred by most Oregon employers
Technical Support Manager Jobs in Oregon: Frequently Asked Questions
How do you become a technical support manager in Oregon?
There is no state-issued license required to work as a technical support manager in Oregon. The typical path starts with a degree in information technology or a related field followed by several years in frontline technical support or systems administration roles, then a move into team lead or supervisor positions. Oregon employers, especially those in the Portland metro tech corridor, respond well to ITIL Foundation certification and HDI credentials as proof of formal service management competency.
How much do technical support managers make in Oregon?
Technical support managers in Oregon earn a median of about $175,270 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $109,370 for the lowest 10% to over $264,440 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support managers in Oregon?
Employers hiring technical support managers in Oregon right now include Honeywell, Applied Materials, and MKS, based on current listings on Migrate Mate as of August 2026. Oregon's concentration of semiconductor, logistics technology, and enterprise software companies means openings appear across a wider range of industries than in most comparably sized states.
Which Oregon cities have the most technical support manager jobs?
Portland, Hillsboro, and Bend have the most technical support manager openings in Oregon. The Portland metro, including Hillsboro and Beaverton, drives the majority of listings because of the region's dense cluster of technology manufacturers, cloud services companies, and corporate headquarters that each maintain substantial IT support organizations.
Are there remote technical support manager jobs in Oregon?
Yes, and more than most fields, since technical support management is heavily desk-based and coordination-driven. About 43% of technical support manager openings tied to Oregon are remote or hybrid as of August 2026, reflecting how much of the role involves managing ticket queues, running team meetings, and analyzing performance data rather than on-site hardware work. Fully remote roles are most common at SaaS companies and cloud services firms headquartered in the Portland area.
How can I get hired as a technical support manager in Oregon with little or no experience?
The most realistic entry path is moving into a team lead or senior technician role first, then transitioning into management once you have demonstrated supervisory exposure. Oregon employers such as Intel and large Portland-area managed service providers regularly post internal leadership development programs and promote from within their helpdesk and desktop support teams. Earning an ITIL Foundation certification before applying signals readiness for a management role and gives candidates without direct management titles a competitive edge.
Where can I find and apply to technical support manager jobs in Oregon?
You can find and apply to technical support manager jobs in Oregon on Migrate Mate, which lists current Oregon openings. Search for roles that fit your experience level and industry background, then apply directly to the ones that match.
See All 17 Technical Support Manager Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
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