Triage Nurse Jobs in Illinois

Job Summary

We are seeking a compassionate and attentive Phone Triage Nurse to join our healthcare team. In this role, you will provide vital support to pediatric patients and their families by assessing health concerns over the phone, offering guidance, and determining appropriate next steps. The ideal candidate will have strong communication skills, pediatric nursing experience, and the ability to deliver empathetic care in a fast-paced environment. This position plays a crucial role in ensuring timely medical advice and enhancing patient safety through effective triage.

Responsibilities

• Conduct thorough phone assessments of pediatric patients based on caregiver reports of symptoms or concerns.
• Gather relevant medical history and current health information to inform triage decisions.
• Provide clear, accurate guidance to parents and guardians regarding symptom management, urgency, and when to seek emergency care or schedule appointments.
• Prioritize cases based on severity and ensure appropriate follow-up or recommendations as needed.
• Document all interactions accurately in the patient records system while maintaining confidentiality and compliance with healthcare regulations.
• Collaborate with healthcare providers to coordinate care plans and ensure continuity of care for pediatric patients.
• Stay updated on pediatric health guidelines, triage protocols, and best practices for remote patient assessment.
• Offer emotional support and reassurance to families during stressful health situations.

Requirements

• Valid nursing license with experience in pediatric nursing preferred.
• Experience in phone triage or remote patient assessment is highly desirable.
• Strong knowledge of pediatric health issues, symptoms, and emergency protocols.
• Excellent communication skills with the ability to listen actively and convey information clearly to caregivers.
• Compassionate demeanor with a focus on providing empathetic patient-centered care.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Proficiency with electronic health records (EHR) systems and documentation standards.

This position offers an opportunity to make a meaningful impact on pediatric patient care through compassionate communication and expert assessment in a dynamic healthcare setting.

Pay: From $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Experience:

• pediatric : 1 year (Required)

License/Certification:

• Registered Nurse License (Required)

Ability to Commute:

• Palos Heights, IL 60463 (Required)

Work Location: In person