Triage Nurse Jobs in Massachusetts

Pediatric Health Care Associates (PHCA) is an established pediatric practice that has provided comprehensive primary care services to children and adolescents across the North Shore of Boston for over 50 years. The philosophy of PHCA has always been to provide high-quality, comprehensive healthcare that supports the health, safety, and well-being of the patients and families it serves. Partnering with families through compassionate, comprehensive, and convenient care is central to the PHCA approach. The practice offers a broad range of clinical services and appointment availability while maintaining a consistent commitment to family-centered care across its locations. PHCA is dedicated to delivering accessible, coordinated, and patient-focused services in a professional and collaborative environment. PHCA values a diverse workforce that contributes to operational excellence, teamwork, and positive patient experiences.

Position Summary

The Triage Nurse I provides high-quality, evidence-based telephone and electronic nursing support to pediatric patients and families within PHCA's centralized triage department. Reporting to the Triage Nurse Supervisor, this role performs comprehensive symptom assessment, clinical triage, patient education, care coordination, and clinical documentation while supporting safe, timely access to pediatric care. Working with increasing independence, the Triage Nurse I apply pediatric nursing knowledge, evidence-based triage protocols, and sound clinical judgment to assess patient needs, provide appropriate care recommendations, and recognize situations requiring provider consultation or clinical escalation.

Key Responsibilities

• Performs telephone and electronic symptom assessment and pediatric triage using established evidence-based clinical protocols, including Barton Schmitt pediatric telephone triage guidelines.
• Assesses patient symptoms and determines the appropriate level of care, including home care, office appointments, urgent care, emergency department referral, or provider consultation.
• Provides parents and caregivers with clear, compassionate education regarding symptom management, home care instructions, medication administration, and followup recommendations.
• Identifies urgent or high-risk patient concerns and promptly communicates findings to providers or escalates to the Senior Triage Nurse or Triage Nurse Supervisor when appropriate.
• Collaborates with providers, Senior Triage Nurse, Triage Nurse II team members, Clinical Nurse Supervisors (Head Nurses), Medical Assistants, Patient Service Coordinators, and administrative staff to coordinate timely patient care.
• Supports management of prescription refill requests, laboratory and diagnostic results, chronic disease follow-up, and other patient care activities within established protocols and scope of practice.
• Maintains timely, accurate, and complete documentation of all patient encounters within the electronic medical record (Epic). Promotes adherence to PHCA clinical protocols, nursing scope of practice, HIPAA requirements, patient confidentiality, and evidence-based pediatric triage standards.
• Seeks clinical guidance appropriately for complex patient situations while demonstrating continued growth in independent clinical decision-making.
• Participates in orientation, ongoing education, competency development, quality improvement initiatives, and departmental meetings.
• Maintains current knowledge of pediatric clinical guidelines, immunization recommendations, and evidence-based telephone triage practices.
• Performs other duties as assigned in support of patient care, clinical operations, and organizational objectives.

Minimum Qualifications

Education

• Graduate of an accredited Licensed Practical Nursing (LPN) or Registered Nursing (RN) program required.

Licensure

• Current Massachusetts Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in good standing required. Current Basic Life Support (BLS) certification required.

Experience

• Minimum of one (1) year of pediatric, ambulatory, primary care, or nursing experience preferred.
• Telephone triage, nurse advice, pediatric, or telehealth experience preferred.
• Experience with electronic medical record systems and clinical messaging workflows preferred (Epic preferred).
• Demonstrated ability to communicate effectively with patients, families, providers, and interdisciplinary team members.
• Demonstrated commitment to patient-centered care, continuous learning, and professional development.

Core Competencies:

• Demonstrates sound pediatric clinical judgment and critical thinking while utilizing established triage protocols.
• Provides compassionate, family-centered care through effective communication and patient education.
• Accurately prioritizes patient needs and recognizes situations requiring consultation or escalation.
• Maintains accurate, timely, and thorough clinical documentation within the electronic medical record.
• Collaborates effectively with providers and interdisciplinary team members to support coordinated patient care.
• Demonstrates professionalism, accountability, adaptability, integrity, and respect in all interactions.
• Embraces continuous learning and actively develops clinical knowledge and telephone triage skills.
• Supports PHCA's commitment to quality improvement, patient safety, and operational excellence.

Base pay offer is determined based on skills, experience, education, certifications, and a variety of other job-related factors. The posted pay range reflects the expected range for this role; actual offers may vary within that range based on individual qualifications and organizational needs. Base pay is one component of a comprehensive benefits package that includes flexible schedules and affordable health, vision, and dental insurance.

Equal Opportunity Employer

Pediatric Health Care Associates (PHCA) is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Pay: $33.00 - $42.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Hybrid remote in Peabody, MA 01960