Insurance Visa Sponsorship Jobs in Illinois

Becoming a Customer Advocate with HCSC is a great opportunity to positively impact the members and physicians we serve. Your voice will be the one they turn to for support and you’ll learn what it means to be trusted and respected. You’ll be stationed at one of our on-site call centers where your talents can be best utilized and appreciated.

This is a chance to put your people skills to good use. Customer Advocates do more than answer questions, they help members feel safe and taken care of, and they help physicians feel confident. You can also be part of our volunteer program and make a real impact on the communities we serve. Joining us also means you earn our Total Rewards benefits while experiencing plenty of ways to grow at a company that’s innovating and improving the health care industry.

• Customer Advocate
• Rockford, IL
• Regular
• $17.75 - $28.39

Success Profile

We’re looking for passionate Customer Advocates with the following traits:

• Collaborative
• Patient
• Communicator
• Good listener
• Problem-solver
• Detail-oriented

Total Rewards

We offer a comprehensive Total Rewards package to keep your life moving in the right direction.

• Medical, Dental and Vision: Variety of health plans to meet every employee’s needs.
• Work-Life Flexibility: Nine corporate holidays, paid sick and wellness days, and accrued PTO.
• Retirement Plans: Secure your future with plans that include employer match and pension.
• Wellness: Optimize your physical and mental well-being.
• Career Growth and Development: We are committed to investing in our people.

Customer Advocate I

Rockford, IL Full time 03/14/2026 R0048616 Compensation: $17.75 - $28.39

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Job Requirements:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

This is an onsite role.

INKT

#LI-RV1

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards

Culture

Life at HCSC

Support the organization’s strategic goals, fostering an environment that encourages growth, innovation, and individual development.

Company commitment to employee well-being.

Career advancement opportunities, work-life balance initiatives, diversity and inclusion efforts, perks such as professional development opportunities, and corporate social responsibility via Blue Corps and Blue Door.

Create a sense of purpose and fulfillment.

Supportive work environment; collaborative team dynamics.